Service Engineer Jobs in Ohio

This expert-level field position is responsible for testing, calibration, verification,
preventative maintenance, installation and repair services on a variety of equipment including;
laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high
voltage UPS and distribution equipment and/or other EMSAR and client equipment. Senior level
functions of this role help to promote team functionality and organizational success. As a service
provider for a variety of customers, this position serves as the client facing representative for
the organization and expected to perform efficiently, effectively and represent EMSAR in a
professional manner.

• Provides accurate and timely reporting of service status and escalations pertaining to

• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to

• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Will serve as mentor to junior and mid-level field service associates.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes

• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Assists with the maintenance of the EMSAR quality system processes including continuous

• Maintains a professional appearance at all times with regard to dress and personal appearance as

• Completes administrative duties for team: time sheet review, expense review and work order

• Provides Subject Matter experience to more junior Engineers and technicians
• Able to effectively engage in projects or processes within specific modality
• Can develop into a trainer for team and/or deliver training modules to junior and mid-level

• Provides process efficiency within Modality
• Ability to complete associated paperwork/documentation in and out of electronic system –

• Performs additional duties as needed and/or assigned by supervisor/manager

Leader Responsibilities May Include:

• May lead and direct the work of others.
• Oversees, trains and mentors assigned employees
• Helps with onboarding, training, development and hiring new staff.
• Assists with escalation and resource management when the need arises.
• May work directly with divisional clients to assist between the division, engineer and

• Works closely and directly with FOM and the Service Program Managers.

• High School diploma or equivalent and
• 10+ years’ technical experience
• 1+year program or project management
• Intermediate level computer system and program experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

• Associates degree, Trade school or bachelor’s degree
• 8+ years’ technical experience
• 1+year program or project management
• Intermediate level computer system and program experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

Work environment and physical demands

• Extensive periods of sitting at a computer terminal documenting services Extensive periods of
• standing and walking while performing services.
• Frequent bending, squatting and stair climbing.
• Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50
• pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required