Service Tech Jobs in New York

INTRODUCTION

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

ROLE AND RESPONSIBILITIES

The Service Technician supports sales and service operations in Syracuse, NY, working directly at customer paper and pulp mill sites. This role is responsible for performing routine lab testing, supporting chemical programs, maintaining equipment, and monitoring process performance to ensure optimal results. This position plays a key role in delivering high-quality service, maintaining strong customer relationships, and ensuring safe and efficient plant operations.

Key Responsibilities

• Perform routine on-site testing, monitoring, and data entry; contribute to service report preparation
• Partner with customers to identify and resolve issues related to chemical applications or equipment performance
• Manage and track product inventory, including chemical deliveries, transfers, and offloading into customer storage tanks
• Adjust chemical feed rates based on testing results to optimize system performance
• Execute field trials, deliver chemicals, and accurately document performance data
• Proactively identify issues or improvement opportunities and communicate them to the Site Manager or Support Engineer
• Assist in troubleshooting equipment and process challenges
• Conduct expanded testing of process variables to evaluate dosing improvements or mechanical impacts
• Set up, maintain, and troubleshoot chemical feed and monitoring equipment
• Collaborate with internal teams and customer personnel to ensure optimal program performance
• Maintain detailed records and adhere to all safety standards and protocols

BASIC QUALIFICATIONS

• High school diploma or GED required
• Minimum of 5 years of experience working with mechanical and electrical systems in an industrial environment
• Chemical handling experience preferred, but not required
• Must reside within 45 minutes of the Syracuse, NY customer site
• Ability to work a flexible schedule, including:
• Primarily Monday–Friday day shift
• Rotating weekend overtime
• Occasional after-hours service calls as needed

WHAT WE OFFER

• Comprehensive health and wellness benefits
• Ongoing professional development and career growth opportunities
• 15 days of paid time off plus 3 floating holidays
• Competitive hourly pay and corporate incentive plan
• 401(k) with company match

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com

The expected compensation range for this position is between $43,600.00 and $63,943.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.