Service Technician Jobs in Dallas, TX

Job Summary:

The Field Service Technician is responsible for installing, testing, and maintaining data, voice, and internet services at customer locations and field sites. This includes working with network equipment and infrastructure, copper and fiber‑optic cabling, CPE devices, VoIP, and other various types of equipment. The role requires strong technical skills, effective problem‑solving, professionalism, and a commitment to delivering excellent customer service while representing the company in the field.

Competencies:

• Responsible for understanding and adhering to company policies and living the Logix values
• Deliver timely results, ensure output is accurate and of high quality, focus on reliability
• Build domain knowledge and awareness of industry best practices

Logix Culture:

Each team member has a responsibility to support and operate in alignment with our culture and company values. The behaviors and actions for each value may be different depending on the team member’s role and are critical to both the success of team members and the company.

Duties/Responsibilities:

Installation and Maintenance

• Install, configure, and maintain telecom equipment, cabling, network devices, and related infrastructure
• Perform installations and repairs involving fiber-optic, copper, Ethernet, and other applicable telecom systems
• Install and troubleshoot routers, switches, modems, access points, and customer-premises equipment as required
• Perform preventive maintenance, equipment upgrades, replacements, and routine inspections
• Test connectivity, signal levels, network performance, and customer services to verify proper operation

Troubleshooting and Repair

• Diagnose and resolve telecom service outages, connectivity issues, and equipment failures
• Identify faults in cabling, connectors, network interfaces, and associated hardware
• Use diagnostic equipment, meters, optical power meters, and other specialized tools as applicable
• Escalate complex technical issues to management, engineering, network operations, or other support teams
• Document root causes, corrective actions, test results, and recommended follow-up activities

Field Operations and Customer Service

• Travel to customer locations, network facilities, and job sites to complete assigned service calls and work orders
• Communicate professionally with customers regarding service issues, repair progress, and installation requirements
• Provide basic technical guidance to customers on equipment operation and service usage
• Maintain accurate records of vehicle inventories, equipment installations, and job completion
• Meet established productivity, response time, quality, and customer satisfaction targets

Safety and Compliance

• Use appropriate personal protective equipment (PPE) and maintain safe work practices according to work site requirements.
• Maintain company vehicles, tools, test equipment, and assigned inventory in good working condition
• Protect customer information and follow company security and confidentiality policies
• Safely operate a Logix-owned company vehicle to travel to customer locations, job sites, and other designated work locations to perform assigned responsibilities.
• Maintain a valid driver's license and an acceptable driving record in accordance with company requirements.
• Comply with all applicable traffic laws, company vehicle policies, and safety procedures while operating a company-owned vehicle.
• Exercise appropriate care and responsibility for the assigned company vehicle, including promptly reporting accidents, damage, mechanical issues, or safety concerns.

Required Skills/Abilities:

• Maintain weekly 24 hours “on-call” status.
• Ability to listen and evaluate customer concerns in order to resolve issues thoroughly and in a timely manner
• Overall understanding and knowledge of telecommunications infrastructure involving voice and data applications
• Experience with telecom test equipment
• Able to learn all aspects of the position using on-the-job and web-based training, instruction manuals, software, and hardware documentation.
• Strong analytical and problem-solving skills to determine root-cause of service issues and make prompt repairs
• Working knowledge of Windows operating systems, and basic hardware configurations using GUI and CLI applications.
• Ability to function well in a high-paced and at times, stressful environments.
• Excellent time management skills with a proven ability to meet deadlines.
• Basic understanding of AC and DC power
• Ability to operate a motor vehicle. Must have valid motor vehicle operator’s license and a responsible driving record

Education and Experience:

• Two or more years of Telecom Technician experience
• Must complete FOA “CPCT, CFOT, CFOS/T, CFOS/H” training within 12 months
• Proficient Cabling Experience

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk and listen effectively
• Specific vision abilities required by this job include distance vision, and full peripheral vision
• This position requires climbing ladders of various heights, stooping, reaching and lifting of heavy objects +/- 70 pounds
• Maintain forty (40) hours per week performance level, plus additional overtime hours as job requires

Job Type: Full-time

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Dallas, TX 75220 (Required)

Ability to Relocate:

• Dallas, TX 75220: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person