Shift Manager Jobs in Louisiana

The Shift Manager supports the operation of an assigned restaurant including quality, service, inventory, sanitation, and sales at the direction of the Restaurant General Manager. This position also supports recruitment, retention and development of their teams. It supports overall operation of the restaurant and analysis of reports. The Shift Manager position focuses on enhancing skillsets needed to become a Restaurant General Manager in the future.

Shift Managers are organized, open minded, self starters, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests expectations. They demonstrate a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. Shift Supports overall operation of the restaurant and analysis of reports. Managers must be high processing thinkers and problem solvers.

Operations and Leadership

• Ensures team members perform all necessary job duties promptly and properly. This includes ensuring brand standards are met with superior customer service and high product quality, maintaining and controlling of restaurant assets, maintaining food and beverage inventory, compliance with local, state and federal laws, HQSC and Food Safety regulations, adhering to the restaurant operating budget.
• Works the designated schedule that prioritizes the business during peak hours
• Top-line orientation through operational focus, and correct operational procedures
• Supports the Increase of sales over the previous year
• Executes the highest FSCC and HQSC standards, local health & safety codes to ensure compliance
• Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works to resolve issues and implements preventive maintenance checklist & processes
• reports directly to the General Manager
• Operates well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks.
• Ensures staff performs all necessary job duties promptly and properly. This includes preparing and submitting of accurate daily/weekly/monthly paperwork, ensuring cash handling procedures, maintaining and controlling of restaurant assets, maintaining food and beverage inventory, compliance with local, state and federal laws, regulations and guidelines, adhering to the restaurant operating budget, and managing service contracts.
• Supports the hiring and termination of team members using designated systems such as PeopleMatter and Hutlink
• Communicates effectively to each level of store to provide timely verbal and written feedback to protect and grow our business.
• Demonstrates knowledge and understanding of our competitors’ current activities and the ability to anticipate trends and effectively manages emerging business needs.
• Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve; excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
• Monitors COGS by conducting daily inventory counts
• Supports the action plan to address stores with B2B over 7%
• Supports the action plan to address all restaurant speed concerns to meet brand standards
• Supports the action plan to address delivery driver and staffing needs
• Ensures all phone calls are answered to delete abandoned calls

Management and Training

• Supports hiring, develops, and promotes a strong staffing bench/surplus by consistently preparing Shift Managers and talent across all levels.
• Ensures internal promotions and external hiring processes are executed at the restaurant level.
• Takes personal accountability in developing team members to ensure proper training and development is received prior to promotion.
• Supports the General Manager for being 100% staffed at all levels - Team Members, Delivery Drivers and Shift Managers who demonstrate celebrity treatment to everyone.
• Ensure execution of the selection and training processes, through Hiring Zone and completion of Learning Zone courses in their assigned restaurants and to hire and train and model behaviors that develop talent to achieve bench and staffing targets.
• Supports new employee orientation and monitoring training processes to ensure quality training
• Supports the use of progressive discipline and proper documentation to address underperforming staff
• Conducts daily cash audits and addresses concerns specified by the daily recaps to control loss prevention
• Supports and monitors monthly contest to promote competition focused on driving company goals and targets
• Completes all administrative duties in a timely manner that meets deadlines and follows instructions

Mandatory Qualifications:

• Proven experience managing a restaurant to meet company standards and targets
• Good communication skills and strong interpersonal and conflict resolution skills
• Basic business math and accounting skills
• High School Diploma
• Can make strong analytical decisions
• Proficient computer literacy
• One years of successful restaurant leadership
• Operational management experience in the Quick Service Restaurant industry
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
• Operates with integrity and confidentiality

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Type: Hourly

Status: Partime or Fulltime

Reports to: General Manager

Salary: starting pay $11.00

Benefits: Attractive benefits package offered

Work Remotely

• No

Job Types: Part-time, Full-time

Pay: $11.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person