Small Business Account Manager Jobs
Small Business Account Manager jobs are open across financial services, insurance, telecom, and SaaS at every level from entry-level to senior and team lead, with specializations in portfolio growth, client retention, and upselling. Scan the live roles below and apply to whichever ones fit.
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This Territory Manager, Small Market Business Development - CL will cover the state of Washington (excluding Vancouver). Ideal candidates will reside in western WA (Seattle/Tacoma area).
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
#LI-TH1
#LI-REMOTE
Job Description Summary
Manages a territory of Nationwide commercially focused distribution points from a field location. Responsible for profitable small commercial growth in their controlled territory through the management and development of assigned agencies. Accountable for driving strong results in the form of profitable quote flow through single dedication to Small Market Commercial Lines. Partners with PL and MM sales and underwriting teams to identify opportunities and develop growth and profit strategies. Leads and influences agents through creation of sales strategies and implementation of sales practices that further new sales and increase shelf space, profit and customer retention.Job Description
Reporting Relationships: Reports to Director, Small Mkt Bsns Dvlpmt-CL; no direct reports.
Core Duties and Responsibilities:
- Monitors market conditions, competitive landscape, and confirms information gathered within market space. Using territory results, market intelligence, competitor products, and rates to identify small commercial growth opportunities for the agencies. Reviews and assesses agency strengths, capabilities and growth opportunities.
- Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans.
- Effectively communicates with agencies to establish the company as the provider of choice for the territory for all enterprise products with an emphasis on commercial lines. Communicates product, technology changes and company objectives. Communicates market intelligence to agencies and leadership. Communicates and collaborates actively with team members and leadership to share industry trends, and field underwriting experience.
- Responsible for attainment of Small Market Commercial production, profit, and service objectives within assigned territory. Drives robust agency business planning to deliver detailed performance plans with actions, account abilities and scheduled performance checkpoints. Ensures strong territorial objectives to maximize profit and pipeline management. Proactively identifies opportunities for all lines of business and refers to appropriate business leaders. Plans and coordinates the efforts with the Middle Market Underwriting Team.
- Proactively consults with agents and internal partners to develop business solutions including strategic and tactical planning. Shares understanding of organizational capabilities and opportunities to drive maximum value of relationships. Consults regarding the appetite, acceptability, terms, conditions, pricing and sales techniques. Provides industry trend observations to leadership.
- Recommends appointment of new agencies. Makes recommendations to terminate agencies based on results as appropriate depending on contract. Ensures compliance with administrative practices and adherence to policies and procedures. Influences agency business plans and practices necessary to achieve results. Makes recommendations to leadership regarding agency alignment and deployment.
- Cultivates relationships that enhance value to both the agency and Nationwide. Maintains a responsive and visible presence to network and leverages relationships with centers of influence.
- Advises agents regarding customer service expectations and helps resolve customer issues. Ensures that necessary support is provided internally and may help coordinate resolution of service needs.
- Ensures that tools, training and support are in place to positively impact success for the agencies and territory. Identifies and communicates training needs and opportunities. Participates in program and product orientation meetings in conjunction with Sales/Marketing partners as the underwriting subject matter expert.
- Works with agent in reviewing existing and potential accounts. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans.
- Partners closely with the small commercial underwriting manager and/or lead. Utilizes pricing knowledge and effective decision making with provided credit authority to adjust price of an account.
- Performs other duties as assigned.
Typical Skills and Experiences:
Education: Undergraduate studies in general business, insurance, sales, marketing or related fields. Undergraduate degree preferred.
License/Certification/Designation: Relevant professional designation such as CPCU or CIC is preferred.
Experience: Seven years of progressively responsible underwriting and sales experience in commercial lines of business preferred. Expertise in markets consistent with our underwriting appetite and product portfolio preferred.
Knowledge, Abilities and Skills: Thorough working knowledge of commercial underwriting, pricing and coverage for Small Market business. Knowledge of company sales and underwriting standards and practices company commercial products and programs. Knowledge of state statutes and regulations. Strong knowledge of agency operations, sales program implementation and training concepts involving products, rules, and rating plans. Strong understanding of business concepts including financial pro forma, operating plans, goal setting, sales and marketing techniques. Good understanding of Nationwide processes, products, fiduciary responsibility and compliance requirements. Excellent interpersonal and sales skills. Ability to build and maintain cooperative and mutually rewarding internal and external partnerships. Must have the ability to perform duties with independent judgment, with credit authority and company underwriting standards. Demonstrated decision-making ability required in day-to-day operations where there may be unclear or competing priorities, including evaluating and recommending solutions to customer service, work processing, underwriting selection and rating and best practices compliance. Strong drive for results. Functional Technical Skills, Business Acumen, Managerial Courage, Political Savvy, Conflict Management, Directing Others, Hiring and Staffing, Motivating Others, Customer Focus, Organizational Agility, Interpersonal Savvy, Eagerness for Results, Planning, Organizing, Priority Setting, Presentation Skills. Strong verbal and written communication skills necessary to interact with all levels of internal and external contacts.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Heavy travel with extended stays may be required. Most sales managers work from a remote location. A valid driver’s license and safe driving record are required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Evaluation Activity: JC/KP 10-2019
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Territory Manager, Small Market Business Development - Commercial Lines : $112,000.00-$209,000.00 The expected starting salary range for Territory Manager, Small Market Business Development - Commercial Lines : $112,000.00 - $168,000.00- Job Category Sales
- Position Type Full Time
- Posted 2026-11-13T08:13:44.467650+00:00
- Location(s) Washington
- Line of Business
- Entity
- Recruiter
- Hiring Manager
- Experience Level
- Req ID 101287
This Territory Manager, Small Market Business Development - CL will cover the state of Washington (excluding Vancouver). Ideal candidates will reside in western WA (Seattle/Tacoma area).
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
#LI-TH1
#LI-REMOTE
Job Description Summary
Manages a territory of Nationwide commercially focused distribution points from a field location. Responsible for profitable small commercial growth in their controlled territory through the management and development of assigned agencies. Accountable for driving strong results in the form of profitable quote flow through single dedication to Small Market Commercial Lines. Partners with PL and MM sales and underwriting teams to identify opportunities and develop growth and profit strategies. Leads and influences agents through creation of sales strategies and implementation of sales practices that further new sales and increase shelf space, profit and customer retention.Job Description
Reporting Relationships: Reports to Director, Small Mkt Bsns Dvlpmt-CL; no direct reports.
Core Duties and Responsibilities:
- Monitors market conditions, competitive landscape, and confirms information gathered within market space. Using territory results, market intelligence, competitor products, and rates to identify small commercial growth opportunities for the agencies. Reviews and assesses agency strengths, capabilities and growth opportunities.
- Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans.
- Effectively communicates with agencies to establish the company as the provider of choice for the territory for all enterprise products with an emphasis on commercial lines. Communicates product, technology changes and company objectives. Communicates market intelligence to agencies and leadership. Communicates and collaborates actively with team members and leadership to share industry trends, and field underwriting experience.
- Responsible for attainment of Small Market Commercial production, profit, and service objectives within assigned territory. Drives robust agency business planning to deliver detailed performance plans with actions, account abilities and scheduled performance checkpoints. Ensures strong territorial objectives to maximize profit and pipeline management. Proactively identifies opportunities for all lines of business and refers to appropriate business leaders. Plans and coordinates the efforts with the Middle Market Underwriting Team.
- Proactively consults with agents and internal partners to develop business solutions including strategic and tactical planning. Shares understanding of organizational capabilities and opportunities to drive maximum value of relationships. Consults regarding the appetite, acceptability, terms, conditions, pricing and sales techniques. Provides industry trend observations to leadership.
- Recommends appointment of new agencies. Makes recommendations to terminate agencies based on results as appropriate depending on contract. Ensures compliance with administrative practices and adherence to policies and procedures. Influences agency business plans and practices necessary to achieve results. Makes recommendations to leadership regarding agency alignment and deployment.
- Cultivates relationships that enhance value to both the agency and Nationwide. Maintains a responsive and visible presence to network and leverages relationships with centers of influence.
- Advises agents regarding customer service expectations and helps resolve customer issues. Ensures that necessary support is provided internally and may help coordinate resolution of service needs.
- Ensures that tools, training and support are in place to positively impact success for the agencies and territory. Identifies and communicates training needs and opportunities. Participates in program and product orientation meetings in conjunction with Sales/Marketing partners as the underwriting subject matter expert.
- Works with agent in reviewing existing and potential accounts. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans.
- Partners closely with the small commercial underwriting manager and/or lead. Utilizes pricing knowledge and effective decision making with provided credit authority to adjust price of an account.
- Performs other duties as assigned.
Typical Skills and Experiences:
Education: Undergraduate studies in general business, insurance, sales, marketing or related fields. Undergraduate degree preferred.
License/Certification/Designation: Relevant professional designation such as CPCU or CIC is preferred.
Experience: Seven years of progressively responsible underwriting and sales experience in commercial lines of business preferred. Expertise in markets consistent with our underwriting appetite and product portfolio preferred.
Knowledge, Abilities and Skills: Thorough working knowledge of commercial underwriting, pricing and coverage for Small Market business. Knowledge of company sales and underwriting standards and practices company commercial products and programs. Knowledge of state statutes and regulations. Strong knowledge of agency operations, sales program implementation and training concepts involving products, rules, and rating plans. Strong understanding of business concepts including financial pro forma, operating plans, goal setting, sales and marketing techniques. Good understanding of Nationwide processes, products, fiduciary responsibility and compliance requirements. Excellent interpersonal and sales skills. Ability to build and maintain cooperative and mutually rewarding internal and external partnerships. Must have the ability to perform duties with independent judgment, with credit authority and company underwriting standards. Demonstrated decision-making ability required in day-to-day operations where there may be unclear or competing priorities, including evaluating and recommending solutions to customer service, work processing, underwriting selection and rating and best practices compliance. Strong drive for results. Functional Technical Skills, Business Acumen, Managerial Courage, Political Savvy, Conflict Management, Directing Others, Hiring and Staffing, Motivating Others, Customer Focus, Organizational Agility, Interpersonal Savvy, Eagerness for Results, Planning, Organizing, Priority Setting, Presentation Skills. Strong verbal and written communication skills necessary to interact with all levels of internal and external contacts.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Heavy travel with extended stays may be required. Most sales managers work from a remote location. A valid driver’s license and safe driving record are required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Evaluation Activity: JC/KP 10-2019
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Territory Manager, Small Market Business Development - Commercial Lines : $112,000.00-$209,000.00 The expected starting salary range for Territory Manager, Small Market Business Development - Commercial Lines : $112,000.00 - $168,000.00- Job Category Sales
- Position Type Full Time
- Posted 2026-11-13T08:13:44.467650+00:00
- Location(s) Washington
- Line of Business
- Entity
- Recruiter
- Hiring Manager
- Experience Level
- Req ID 101287
Small Business Account Manager Jobs by Experience Level
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Find JobsSmall Business Account Manager Job Market
Who's Hiring
- U.S. Bank35
- Global Payments12
- Regions Financial11
- JPMorganChase10
- PNC Financial Services10
Top Industries Hiring
- Banking & Financial Services18
- Education3
- Science & Research3
- Consulting & Professional Services3
- Insurance1
What Employers Look For
The qualifications that appear most often in small business account manager jobs.
- 1 to 3 years of account management or B2B sales experience
- Demonstrated ability to manage and grow a portfolio of small business clients
- Proficiency with CRM software such as Salesforce or HubSpot
- Strong verbal and written communication skills for client-facing work
- Bachelor's degree in business, marketing, or a related field
- Experience meeting or exceeding renewal, upsell, or retention targets
Tips for Your Small Business Account Manager Job Search
Quantify retention and revenue metrics
Hiring managers for small business account manager roles want to see numbers: renewal rates, upsell revenue, and portfolio size. Replace phrases like 'managed relationships' with concrete outcomes like 'grew book of 120 SMB accounts by retaining 94% year over year.'
Apply early to roles that fit
Migrate Mate lists small business account manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the vertical
A financial services small business account manager role and a SaaS one both use the same title but reward different experiences. Mirror the vertical's language in your resume: 'policy renewal' for insurance, 'ARR expansion' or 'churn reduction' for software.
Filter openings by account portfolio size
Some roles manage 50 accounts, others 400. Search job descriptions for terms like 'book size,' 'account count,' or 'territory' to match openings to your actual experience level before you apply.
Prepare a client scenario for the interview
Most small business account manager interviews include a scenario question about a struggling or churning client. Prepare a real example where you diagnosed the problem, proposed a solution, and kept or grew the account. Know the outcome cold.
Negotiate on-target earnings, not just base
Most small business account manager offers include a commission or bonus component. Ask for the on-target earnings figure, what percentage of the team hits it, and whether the quota has changed in the past year before accepting or countering.
Small Business Account Manager Jobs: Frequently Asked Questions
Which companies are hiring the most small business account managers?
The most active employers for small business account managers right now are U.S. Bank, Global Payments, and Regions Financial, and the most openings are in California, Florida, and New York, based on current listings on Migrate Mate as of November 2026. Financial services, telecom, and SaaS companies consistently make up the largest share of postings.
How many small business account manager jobs are remote?
About 66% of small business account manager openings are fully remote or hybrid as of November 2026, with the highest remote share in SaaS and insurance roles. Client-facing positions tied to in-person territory management or branch-based banking are least likely to offer remote flexibility.
How do you become a small business account manager?
Start by building experience in a customer-facing sales or service role, such as inside sales, customer success, or retail banking. From there, move into a junior account management or sales development position at a company that sells to small businesses. Demonstrating retention results, not just new sales, is what gets you promoted into a dedicated account manager seat.
Can you get hired as a small business account manager with little experience?
Yes, many employers hire candidates from adjacent roles like customer service, retail banking, or inside sales into entry-level small business account manager positions. Focus your application on any experience managing ongoing client relationships, hitting renewal or upsell goals, and using a CRM. Emphasizing client retention outcomes over raw sales volume tends to resonate with hiring managers for this specific title.
What does the small business account manager interview process look like?
Most processes run three to four stages: an initial recruiter screen focused on your background and income expectations, a hiring manager interview covering how you handle a struggling account or a competing offer from a client, a role-play or scenario exercise, and a final round with a team lead or director. Some employers also ask you to present a 30-60-90 day plan.
Where can I find and apply to small business account manager jobs?
You can find and apply to small business account manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and target industry, and apply directly to each listing that fits.
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