Social Media Manager Jobs in Chicago, IL

INTRODUCTION

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

ABOUT SALESFORCE

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

THE EXPERIENCE

The Senior Social Media Manager role sits within the Commerce Product Marketing team at Salesforce - a group of event, content, web, and product marketers united around bringing the Agentforce Commerce story to life. In this hands-on individual contributor role, you'll own global social strategy while also being the person who makes it happen day-to-day, from designing posts to scaling employee advocacy. This is a hybrid role with three days in office each week.

WHAT YOU'LL ACTUALLY BE DOING

- Own end-to-end social media strategy and execution for Agentforce Commerce - including B2C Commerce, B2B Commerce, Order Management, and Point of Sale - driving brand awareness and product adoption across LinkedIn, Instagram, and YouTube.
- Design and produce social content using Figma and basic video editing, managing the full content calendar through Sprout Social and amplifying key posts through organic and paid boosts.
- Lead and scale the employee advocacy program, equipping Salesforce leaders and employees to share their voices and extend brand reach across channels.
- Partner with stakeholders across the business to support live events, cover Cyber Week social activity, and use data and community insights to continuously test, learn, and improve performance.

YOU'RE OUR PERSON IF...

- You have 7+ years of experience independently leading social media programs that drive measurable business results.
- You're equally comfortable setting big-picture strategy and executing it yourself - designing in Figma, publishing in Sprout Social, and editing video without needing a team around you.
- You're a strong storyteller with excellent written communication skills and a track record of creating content that resonates with global audiences.
- You build trust easily - with senior leaders and cross-functional partners alike - and can manage competing priorities without losing attention to detail.
- You're available to provide social media coverage during Thanksgiving weekend and Cyber Week - this role requires active support during the holiday commerce season, which is one of our highest-traffic periods.

EVEN BETTER IF...

- You have experience growing employee advocacy or thought leadership programs at scale.
- You've managed external creative or media agencies.
- You have a working knowledge of the technology or commerce industry landscape.

ACCOMMODATIONS

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

POSTING STATEMENT

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.