Sales Operations Manager Jobs in Illinois
Sales Operations Manager jobs in Illinois draw steady demand across the state's deep base of manufacturing, financial services, technology, and healthcare sectors, with openings ranging from coordinator-level roles through senior director positions. Chicago anchors the market, but Naperville, Schaumburg, and Deerfield also generate consistent hiring from major corporate headquarters. Companies like Salesforce, Abbott Laboratories, and Morningstar maintain lasting Illinois operations and regularly hire sales operations professionals, with CRM administration, revenue operations, and sales enablement among the most sought-after specialties. Find a role that fits below and apply directly.
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Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started!
Job Summary:
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. This role defines the operating model, uses operational and financial analysis to guide decisions, and develops capabilities that improve customer outcomes, operating cost, and scalability.
Duties and Responsibilities:
- Lead post-delivery operations, including returns, replacements, warranty claims, missing or incorrect items, warehouse operations, and other customer-resolution activities.
- Develop and execute the Returns & Operations strategy and establish scalable operating processes, governance, and service standards.
- Develop business cases and operating requirements for Zoro's current & future capabilities including third-party logistics partnerships and Zoro-operated fulfillment capabilities.
- Establish key performance indicators, dashboards, and operating reviews to improve customer outcomes, reduce operating costs, and prioritize investments.
- Lead cross-functional initiatives and present recommendations to senior leaders concerning post-delivery strategy, operational improvements, and investments.
- Improve operational performance through automation, process optimization, Lean principles, and technology that increase efficiency, improve service levels, and reduce defects.
- Manage relationships with vendors and third-party logistics providers by establishing performance expectations, governance processes, and accountability.
- Develop employees through coaching and succession planning, and establish clear accountability for customer, operational, and financial outcomes.
Qualifications:
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field required.
- 7+ years' experience in logistics, supply chain, fulfillment, distribution, or operations required.
- 5+ years' experience managing employees and leading cross-functional teams required.
- Experience developing and executing operational strategies and scalable processes required.
- Experience leading cross-functional initiatives that improve customer and business outcomes required.
- Experience leading automation, continuous-improvement, or process-optimization initiatives using Lean, Six Sigma, or similar methodologies required.
- Experience in fulfillment operations, reverse logistics, warehouse management, or third-party logistics networks required.
Preferred Qualifications:
- MBA or Master's degree preferred.
Work Location
This is a hybrid role based in Janesville, WI. The selected candidate may designate Zoro's Chicago, IL office as their primary office location; however, regular onsite work in Janesville will be required to support warehouse operations, team leadership, and cross-functional collaboration.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don't just follow a playbook—we help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don't have all the answers, but we're always asking good questions.
Zoro's culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we're growing fast toward big aspirations — and we're continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started!
Job Summary:
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. This role defines the operating model, uses operational and financial analysis to guide decisions, and develops capabilities that improve customer outcomes, operating cost, and scalability.
Duties and Responsibilities:
- Lead post-delivery operations, including returns, replacements, warranty claims, missing or incorrect items, warehouse operations, and other customer-resolution activities.
- Develop and execute the Returns & Operations strategy and establish scalable operating processes, governance, and service standards.
- Develop business cases and operating requirements for Zoro's current & future capabilities including third-party logistics partnerships and Zoro-operated fulfillment capabilities.
- Establish key performance indicators, dashboards, and operating reviews to improve customer outcomes, reduce operating costs, and prioritize investments.
- Lead cross-functional initiatives and present recommendations to senior leaders concerning post-delivery strategy, operational improvements, and investments.
- Improve operational performance through automation, process optimization, Lean principles, and technology that increase efficiency, improve service levels, and reduce defects.
- Manage relationships with vendors and third-party logistics providers by establishing performance expectations, governance processes, and accountability.
- Develop employees through coaching and succession planning, and establish clear accountability for customer, operational, and financial outcomes.
Qualifications:
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field required.
- 7+ years' experience in logistics, supply chain, fulfillment, distribution, or operations required.
- 5+ years' experience managing employees and leading cross-functional teams required.
- Experience developing and executing operational strategies and scalable processes required.
- Experience leading cross-functional initiatives that improve customer and business outcomes required.
- Experience leading automation, continuous-improvement, or process-optimization initiatives using Lean, Six Sigma, or similar methodologies required.
- Experience in fulfillment operations, reverse logistics, warehouse management, or third-party logistics networks required.
Preferred Qualifications:
- MBA or Master's degree preferred.
Work Location
This is a hybrid role based in Janesville, WI. The selected candidate may designate Zoro's Chicago, IL office as their primary office location; however, regular onsite work in Janesville will be required to support warehouse operations, team leadership, and cross-functional collaboration.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don't just follow a playbook—we help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don't have all the answers, but we're always asking good questions.
Zoro's culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we're growing fast toward big aspirations — and we're continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
See All 17 Sales Operations Manager Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Sales Operations Manager JobsSales Operations Manager Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Sales Operations Manager Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
What Illinois Employers Look For
The qualifications that appear most often in sales operations manager jobs across Illinois.
- Bachelor's degree in business, marketing, or a related field required
- Hands-on proficiency with CRM platforms, especially Salesforce, expected
- Three or more years of experience in sales operations or revenue operations preferred
- Demonstrated ability to build and interpret sales performance dashboards and reports
- Experience collaborating cross-functionally with sales, finance, and marketing teams
- Familiarity with sales enablement tools and forecasting methodologies in Illinois-based enterprise environments
Sales Operations Manager Jobs in Illinois: Frequently Asked Questions
How do you become a sales operations manager in Illinois?
Most Illinois employers expect a bachelor's degree in business administration, marketing, or a quantitative field as the foundation. Sales operations manager is not a state-licensed role in Illinois, so there is no board exam or state credential required. Candidates typically build toward it through analyst or coordinator roles, then add CRM certifications such as Salesforce Administrator to strengthen their profile. Large Illinois-based companies in finance, healthcare technology, and manufacturing tend to promote from within their operations or inside-sales teams.
How much do sales operations managers make in Illinois?
Sales operations managers in Illinois earn a median of about $155,280 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $78,760 for the lowest 10% to over $282,890 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire sales operations managers in Illinois?
Employers hiring sales operations managers in Illinois right now include ADP, Rush University Medical Center, and Zoro, based on current listings on Migrate Mate as of September 2026. Illinois's concentration of Fortune 500 headquarters and major regional enterprises in sectors like financial services, medical devices, and enterprise software means demand is distributed across both large corporations and high-growth mid-market companies throughout the Chicago metro and its suburbs.
Which Illinois cities have the most sales operations manager jobs?
The cities with the most sales operations manager openings in Illinois are Chicago, Eureka, and Naperville. Chicago dominates because of its density of corporate headquarters and financial services firms, while suburban hubs like Schaumburg and Deerfield draw significant hiring from the pharmaceutical and technology companies headquartered along the I-90 and I-294 corridors.
Are there remote sales operations manager jobs in Illinois?
Yes, and more than most fields. Sales operations work is largely analytical and systems-based, which makes it well-suited to remote and hybrid arrangements. About 80% of sales operations manager openings tied to Illinois are remote or hybrid as of September 2026, reflecting how broadly companies have accepted flexible work for this role. Responsibilities like CRM administration, reporting, and forecasting are the most consistently offered on a remote basis.
How can I get hired as a sales operations manager in Illinois with little or no experience?
The most realistic entry path is moving into a sales operations coordinator or analyst role, which Illinois employers across Chicago's technology and financial services sectors regularly post as junior positions. Companies like CDW, Zebra Technologies, and Morningstar are known to develop early-career talent through rotational or associate programs within their revenue or commercial operations teams. Earning a Salesforce Administrator certification before applying gives candidates a concrete, recognized edge. Adjacent roles in inside sales, sales support, or business analysis are also common stepping stones.
Where can I find and apply to sales operations manager jobs in Illinois?
You can find and apply to sales operations manager jobs in Illinois on Migrate Mate, which lists current openings tied to the Illinois market. The listings are updated regularly and cover roles in Chicago and surrounding suburbs. Find roles that fit your experience level and apply directly to employers from the listing.
See All 17 Sales Operations Manager Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Sales Operations Manager Jobs