Sales Operations Manager Jobs in Massachusetts

INTRODUCTION

At Tristar AI, we are transforming manufacturing by bringing cutting-edge computer vision tools to the factory floor. Our focus is on empowering frontline operators and managers whether the customer is a family-run plastics factory or a global automotive titan. Born out of research at MIT and Harvard, we are headquartered in Cambridge, MA, serving customers across North America. Founded in 2022, we are backed by world-class investors and partners, including some of the earliest investors in Cruise, Ring, Dropbox, and more. This is an incredible opportunity to join on the ground level of a rapidly growing startup. The work you do will directly support our sales, marketing, and operational efforts, helping us accelerate growth and expand our footprint across the manufacturing industry. You'll have the opportunity to work in a fast-paced environment and shape the future of the company and its go-to-market strategy. You will work closely with Tristar AI's leadership team, sales organization, customers, and external partners. This is a hybrid role based out of our Kendall Square office in Cambridge, MA.

ABOUT YOU

You are highly organized and thrive in a fast-paced startup environment.
You enjoy managing multiple projects and priorities simultaneously.
You have strong analytical skills and enjoy turning business data into actionable insights.
You are comfortable working across sales, marketing, operations, and customer-facing functions.
You are detail-oriented and take pride in producing high-quality work.
You are proactive, resourceful, and able to operate independently.
You have excellent written, verbal, and presentation skills.
You possess an entrepreneurial mindset and enjoy building processes from the ground up.
* You have a bias for action and a strong sense of ownership.

Responsibilities

Support the sales team in developing proposals, presentations, and commercial materials for prospective customer engagements.
Build ROI analyses, business cases, and financial models that demonstrate the value of Tristar AI's solutions.
Draft, manage, and track customer order forms, contracts, and related sales documentation.
Coordinate contract signature workflows and ensure timely execution of customer agreements.
Support customer onboarding and vendor onboarding processes, including documentation collection, compliance requirements, and operational coordination.
Coordinate and support trade shows, conferences, customer visits, and industry events.
Create and maintain sales collateral, case studies, marketing materials, presentations, and customer-facing content.
Lead and execute marketing campaigns across digital, email, social media, and industry-specific channels.
Assist with lead generation and outbound marketing initiatives.
Maintain and improve CRM data quality, sales processes, and operational workflows.
Track, analyze, and report on key sales and marketing performance metrics.
Work closely with leadership to support strategic growth initiatives and market expansion efforts.
Collaborate cross-functionally with sales, engineering, operations, and customer success teams to improve customer experience and internal processes.
Help develop scalable processes and infrastructure to support Tristar AI's continued growth.

BASIC QUALIFICATIONS

Bachelor's degree in Business, Marketing, Communications, Economics, Operations, or a related field.
2+ years of experience in sales operations, marketing operations, sales support, business operations, marketing support, or a similar role.
Advanced proficiency in Microsoft Excel, PowerPoint, and Canva.
Experience creating professional proposals, presentations, sales collateral, and marketing materials.
Strong analytical and quantitative skills with experience performing ROI analyses and business case development.
Excellent organizational and project management abilities.
Strong written and verbal communication skills.
Experience coordinating events, trade shows, conferences, or customer-facing marketing initiatives.
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools.
Experience managing contract workflows, order forms, or customer documentation is a plus.
Experience supporting vendor onboarding, procurement processes, or operational workflows is a plus.
Previous experience working in a startup or high-growth company is highly preferred.

WORKING AT TRISTAR AI

We're building a strong, diverse team that values hard work and personal well-being. Benefits of working with us include:
Direct impact on company growth, strategy, and culture.
Company equity.
Competitive compensation and benefits.
Opportunity to work alongside a world-class team solving meaningful challenges in manufacturing.
Free coffee, juice, and snacks at our CIC office in Cambridge.
Flexible work schedule.
Sponsored company events and happy hours.
Significant opportunities for professional growth and career advancement as the company scales.
* Join us in helping manufacturers unlock the power of AI and computer vision to improve quality, efficiency, and operational excellence across the factory floor.

COMPENSATION

* $100,000 - 120,000 + equity