Sales Operations Analyst Jobs in Massachusetts

Sales Operations AnalystCompany Overview

LQC Inc. is the U.S. subsidiary of Luong Quoi Coconut Co., Ltd. in Vietnam, a global leader in coconut-based food and beverage products. We import, market, and distribute premium organic coconut water, milk, cream, oil, and snacks to major U.S. retailers and distributors, including Costco, Walmart, Target, H-E-B, Giant Food, Ocean State Job Lot, TJX, C&S, UNFI, and KeHE.

Our mission is to deliver sustainable, high-quality coconut products while building a transparent and ethical global supply chain.

Position Summary

The Sales Operations Analyst supports LQC’s sales organization by transforming customer, product, inventory, pricing, and promotional data into actionable business insights. This position helps connect sales strategy with operational execution, ensuring that customer commitments are supported by accurate reporting, reliable forecasts, available inventory, and coordinated internal follow-through.

This is a hands-on, entry-level role for someone interested in learning the full commercial cycle of a global food and beverage business, from import logistics and inventory planning to retailer analysis, sales presentations, and account execution.

Key ResponsibilitiesSales Operations and Account Support

• Prepare weekly and monthly sales reports by customer, SKU, channel, and product category.
• Maintain customer and SKU master data, including pricing, pack sizes, GTINs, item numbers, freight costs, and promotional information.
• Support customer onboarding, new-item setup, pricing updates, product transitions, and discontinuations.
• Coordinate customer requests across sales, supply chain, marketing, finance, and warehouse partners.
• Prepare retailer and distributor presentations, sell sheets, product specifications, and business-review materials.
• Track customer commitments, open opportunities, action items, and follow-up deadlines.
• Assist the sales team with product samples, promotional planning, trade shows, and customer meetings.

Forecasting and Inventory Coordination

• Assist with weekly demand forecasts, replenishment reports, and account-level sales projections.
• Monitor inventory availability against customer forecasts, promotions, purchase orders, and product launches.
• Track inbound shipments, container arrivals, warehouse inventory, and potential supply constraints.
• Identify risks involving low inventory, excess stock, delayed shipments, short-dated products, or changing customer demand.
• Work with internal teams and external logistics partners to support accurate and timely order fulfillment.

Sales Analytics and Performance Reporting

• Build and maintain dashboards that track sales, distribution, velocity, margins, trade spending, and promotional performance.
• Analyze customer and SKU performance to identify trends, risks, and growth opportunities.
• Support account-level profitability and margin analysis, including pricing, freight, allowances, and trade spending.
• Assist with quarterly forecasts, annual planning, customer business reviews, and sales-performance presentations.
• Reconcile information from customer portals, internal systems, distributors, and warehouse reports.
• Translate analysis into clear insights that help management and the sales team make better decisions.

Retail, Category, and E-Commerce Support

• Compile retail and syndicated data from sources such as Circana/IRI, Nielsen, Amazon, Shopify, and customer portals.
• Conduct competitive and category benchmarking across coconut water, milk, cream, oil, and snack segments.
• Monitor online product content, pricing, availability, and performance across e-commerce partners.
• Support product launches, packaging changes, promotional calendars, and retail execution.
• Help maintain accurate product information and digital assets for retailers, distributors, and online platforms.

Documentation and Compliance Support

• Organize customer and product documentation, including bills of lading, certificates of analysis, organic certifications, FSMA-related records, product specifications, and insurance certificates.
• Assist with customer requests for compliance, quality, logistics, and product information.
• Maintain accurate, accessible records for customer programs, item setup, and sales operations.

Qualifications

• Bachelor’s degree in business, marketing, supply chain, economics, analytics, or a related field.
• Strong Excel and PowerPoint skills.
• Ability to use AI tools responsibly for research, analysis, communication, and productivity.
• Familiarity with Power BI, QuickBooks, Odoo ERP, CRM systems, or retail customer portals is preferred.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.
• High attention to detail and the ability to manage multiple priorities and deadlines.
• Interest in food and beverage, consumer packaged goods, retail, sustainability, and global trade.
• Ability to work collaboratively across sales, supply chain, marketing, finance, and external business partners.

Career Development

This position provides exposure to the complete commercial cycle of a global consumer packaged goods company, including:

• Retail and distributor account management
• Sales forecasting and inventory planning
• Pricing, margins, and trade-spend analysis
• Category and brand performance
• Import logistics and supply-chain execution
• Product launches and customer presentations

Potential career paths include Sales Operations Coordinator, Sales Analyst, Account Coordinator, Category Analyst, Sales Planner, Supply Chain Coordinator, and Key Account Manager.

Compensation and Benefits

Pay: $45k-$55k per year

Benefits:

• Health insurance
• Paid time off

Work location: In person

Pay: $45,000.00 - $55,000.00 per year

Work Location: In person