Key Account Manager Jobs in Massachusetts
Key Account Manager jobs in Massachusetts are active across the state's technology, life sciences, financial services, and medical devices sectors, with openings ranging from entry-level account coordinator roles through senior and enterprise-level positions. Boston, Cambridge, and Worcester anchor the largest share of hiring, where employers like Thermo Fisher Scientific, Fidelity Investments, and Philips maintain substantial commercial teams. The most in-demand specialties are SaaS and enterprise software account management, biotech and pharma client services, and financial products. Find a role that fits below and apply directly.
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Sun Gro Horticulture is one of the most prominent North American horticultural companies, employing over 800 staff and serving customers worldwide. Since its humble beginnings in 1929, it has become the leading supplier of soilless growing mixes to North America’s top 100 greenhouse and nursery growers, shipping over 70,000 truckloads of product annually. Sun Gro products are made to exacting standards and conform to high product quality and performance criteria.
Sun Gro Horticulture recognizes that its success is due to the strength of its employees. The primary goal of Sun Gro® is to promote individual employees’ sense of accomplishment and contribution so that employees enjoy their association with Sun Gro Horticulture. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, Sun Gro.
Role: Key Account Customer Care Specialist
Job Summary: Reporting to the Customer Care Manager, the successful candidate will be responsible for establishing and maintaining profitable relationships with key customers by taking ownership of all customer interactions and ensuring customer requirements are fully met. This includes onboarding new accounts, EDI order processing and testing, SPS/key account portal management, dispute resolution, and delivering exceptional customer service while balancing customer and business needs.
Compensation: $50,000-$53,000
- Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Health Spending Account
- Employee Support and Mental Wellness
- Short term disability
- 401k Match
- Paid vacation
- Floating days
- Employee Assistance Program
- Employee Engagement Events
- Awards and Recognition
- Tuition Reimbursement
- Service Awards
- Employee Perks & Discounts
- Establish and maintain strong, profitable relationships with key customers
- Take ownership of customer interactions and ensure all customer requirements are met
- Onboard new customer accounts and manage related documentation and setup
- Process customer orders accurately, including EDI order entry and testing
- Manage SPS and key account customer portals
- Ensure accurate and timely processing of customer disputes
- Provide exceptional service to internal and external customers
- Communicate effectively with customers via phone and email using proper etiquette
- Balance customer needs with business requirements
- Build effective working relationships across all levels of the organization
- Communicate and support change initiatives while removing obstacles
- Prioritize tasks and manage time effectively in a fast-paced environment
- Maintain attention to detail and accuracy in all work
- General housekeeping duties
- Additional duties as assigned by Supervisory staff
- Associate’s degree in a business-related field or High School Diploma/GED with equivalent business service experience
- Minimum 2 years of related customer service experience
- Proficiency in order entry and/or EDI order processing
- Proficient in Microsoft Excel, Word, and Outlook
- Strong customer focus and service mindset
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational and time management skills
- Ability to multitask in a fast-paced environment
- Fluent in verbal and written English
- Ability to follow direction and specific instructions
- Good communication skills
- Ability to safely perform heavy lifting up to 50 pounds on a routine basis
- Comfortable with standing for extended periods of time
- Must be able to work at heights and in confined spaces
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Sun Gro Horticulture is one of the most prominent North American horticultural companies, employing over 800 staff and serving customers worldwide. Since its humble beginnings in 1929, it has become the leading supplier of soilless growing mixes to North America’s top 100 greenhouse and nursery growers, shipping over 70,000 truckloads of product annually. Sun Gro products are made to exacting standards and conform to high product quality and performance criteria.
Sun Gro Horticulture recognizes that its success is due to the strength of its employees. The primary goal of Sun Gro® is to promote individual employees’ sense of accomplishment and contribution so that employees enjoy their association with Sun Gro Horticulture. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, Sun Gro.
Role: Key Account Customer Care Specialist
Job Summary: Reporting to the Customer Care Manager, the successful candidate will be responsible for establishing and maintaining profitable relationships with key customers by taking ownership of all customer interactions and ensuring customer requirements are fully met. This includes onboarding new accounts, EDI order processing and testing, SPS/key account portal management, dispute resolution, and delivering exceptional customer service while balancing customer and business needs.
Compensation: $50,000-$53,000
- Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Health Spending Account
- Employee Support and Mental Wellness
- Short term disability
- 401k Match
- Paid vacation
- Floating days
- Employee Assistance Program
- Employee Engagement Events
- Awards and Recognition
- Tuition Reimbursement
- Service Awards
- Employee Perks & Discounts
- Establish and maintain strong, profitable relationships with key customers
- Take ownership of customer interactions and ensure all customer requirements are met
- Onboard new customer accounts and manage related documentation and setup
- Process customer orders accurately, including EDI order entry and testing
- Manage SPS and key account customer portals
- Ensure accurate and timely processing of customer disputes
- Provide exceptional service to internal and external customers
- Communicate effectively with customers via phone and email using proper etiquette
- Balance customer needs with business requirements
- Build effective working relationships across all levels of the organization
- Communicate and support change initiatives while removing obstacles
- Prioritize tasks and manage time effectively in a fast-paced environment
- Maintain attention to detail and accuracy in all work
- General housekeeping duties
- Additional duties as assigned by Supervisory staff
- Associate’s degree in a business-related field or High School Diploma/GED with equivalent business service experience
- Minimum 2 years of related customer service experience
- Proficiency in order entry and/or EDI order processing
- Proficient in Microsoft Excel, Word, and Outlook
- Strong customer focus and service mindset
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational and time management skills
- Ability to multitask in a fast-paced environment
- Fluent in verbal and written English
- Ability to follow direction and specific instructions
- Good communication skills
- Ability to safely perform heavy lifting up to 50 pounds on a routine basis
- Comfortable with standing for extended periods of time
- Must be able to work at heights and in confined spaces
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See All 31 Key Account Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Key Account Manager JobsKey Account Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Key Account Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Biotechnology & Pharmaceuticals
What Massachusetts Employers Look For
The qualifications that appear most often in key account manager jobs across Massachusetts.
- Bachelor's degree in business, marketing, or a related field required by most Massachusetts employers
- Three or more years of B2B sales or account management experience in a relevant Massachusetts industry
- Demonstrated ability to manage complex client relationships and hit revenue retention targets
- Proficiency with CRM platforms such as Salesforce, widely expected across Massachusetts technology and life sciences firms
- Strong consultative selling and negotiation skills suited to Massachusetts enterprise and healthcare clients
- Experience coordinating cross-functional teams including sales, marketing, and customer success
Key Account Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a key account manager in Massachusetts?
Most key account manager roles in Massachusetts require a bachelor's degree in business, marketing, communications, or a field related to the target industry, such as life sciences for biotech employers. No state-issued license is required for the role itself. Employers across Greater Boston and the Route 128 corridor typically expect prior B2B sales or account management experience, and certifications like Salesforce Administrator or industry-specific credentials can strengthen a candidate's profile.
How much do key account managers make in Massachusetts?
Key account managers in Massachusetts earn a median of about $79,810 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $47,940 for the lowest 10% to over $157,000 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire key account managers in Massachusetts?
Employers hiring key account managers in Massachusetts right now include Google, Affinity Group, Sales & Marketing, and MOWI, based on current listings on Migrate Mate as of September 2026. Massachusetts's dense concentration of life sciences, enterprise technology, and financial services firms means hiring stays consistent throughout the year across both large corporations and growth-stage companies.
Which Massachusetts cities have the most key account manager jobs?
Boston, Woburn, and Waltham lead Massachusetts for key account manager openings. Boston and Cambridge dominate because they host the headquarters and regional offices of major technology, biotech, and financial services employers, while Worcester draws hiring from medical device manufacturers and regional healthcare systems that maintain commercial teams in central Massachusetts.
Are there remote key account manager jobs in Massachusetts?
Yes, and more than most fields, since key account management is fundamentally relationship-driven work that can often be handled remotely outside of key client visits. About 83% of key account manager openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting broad employer flexibility in technology and SaaS firms. The client-facing and strategic planning portions of the role are the most commonly conducted remotely.
How can I get hired as a key account manager in Massachusetts with little or no experience?
The most realistic entry path is moving into a junior account manager or sales development representative role at a Massachusetts technology, life sciences, or financial services company, then building toward full account ownership. Large employers along the Route 128 corridor and in the Seaport district hire associates and rotational program participants into commercial teams. A Salesforce certification, a degree in a relevant field, or prior customer-facing work in sales operations or inside sales gives candidates a practical edge with Massachusetts hiring managers.
Where can I find and apply to key account manager jobs in Massachusetts?
You can find and apply to key account manager jobs in Massachusetts on Migrate Mate, which lists current openings across the state's technology, life sciences, and financial services sectors. Find roles that match your experience and industry background and apply directly to the employers posting them.
See All 31 Key Account Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Key Account Manager Jobs