Sales Operations Manager Jobs in Chicago, IL
Sales Operations Manager jobs in Chicago are concentrated in the Loop, River North, and Fulton Market, with strong demand from tech, logistics, and financial services employers. Roles range from CRM and pipeline analytics to full revenue operations leadership. Employers actively hiring include Rush University Medical Center, ADP, and Zoro. See the openings below and apply to the ones that match your experience.
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Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started!
Job Summary:
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. This role defines the operating model, uses operational and financial analysis to guide decisions, and develops capabilities that improve customer outcomes, operating cost, and scalability.
Duties and Responsibilities:
- Lead post-delivery operations, including returns, replacements, warranty claims, missing or incorrect items, warehouse operations, and other customer-resolution activities.
- Develop and execute the Returns & Operations strategy and establish scalable operating processes, governance, and service standards.
- Develop business cases and operating requirements for Zoro's current & future capabilities including third-party logistics partnerships and Zoro-operated fulfillment capabilities.
- Establish key performance indicators, dashboards, and operating reviews to improve customer outcomes, reduce operating costs, and prioritize investments.
- Lead cross-functional initiatives and present recommendations to senior leaders concerning post-delivery strategy, operational improvements, and investments.
- Improve operational performance through automation, process optimization, Lean principles, and technology that increase efficiency, improve service levels, and reduce defects.
- Manage relationships with vendors and third-party logistics providers by establishing performance expectations, governance processes, and accountability.
- Develop employees through coaching and succession planning, and establish clear accountability for customer, operational, and financial outcomes.
Qualifications:
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field required.
- 7+ years' experience in logistics, supply chain, fulfillment, distribution, or operations required.
- 5+ years' experience managing employees and leading cross-functional teams required.
- Experience developing and executing operational strategies and scalable processes required.
- Experience leading cross-functional initiatives that improve customer and business outcomes required.
- Experience leading automation, continuous-improvement, or process-optimization initiatives using Lean, Six Sigma, or similar methodologies required.
- Experience in fulfillment operations, reverse logistics, warehouse management, or third-party logistics networks required.
Preferred Qualifications:
- MBA or Master's degree preferred.
Work Location
This is a hybrid role based in Janesville, WI. The selected candidate may designate Zoro's Chicago, IL office as their primary office location; however, regular onsite work in Janesville will be required to support warehouse operations, team leadership, and cross-functional collaboration.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don't just follow a playbook—we help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don't have all the answers, but we're always asking good questions.
Zoro's culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we're growing fast toward big aspirations — and we're continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started!
Job Summary:
The Senior Manager, Returns & Operations is responsible for leading Zoro's end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. This role defines the operating model, uses operational and financial analysis to guide decisions, and develops capabilities that improve customer outcomes, operating cost, and scalability.
Duties and Responsibilities:
- Lead post-delivery operations, including returns, replacements, warranty claims, missing or incorrect items, warehouse operations, and other customer-resolution activities.
- Develop and execute the Returns & Operations strategy and establish scalable operating processes, governance, and service standards.
- Develop business cases and operating requirements for Zoro's current & future capabilities including third-party logistics partnerships and Zoro-operated fulfillment capabilities.
- Establish key performance indicators, dashboards, and operating reviews to improve customer outcomes, reduce operating costs, and prioritize investments.
- Lead cross-functional initiatives and present recommendations to senior leaders concerning post-delivery strategy, operational improvements, and investments.
- Improve operational performance through automation, process optimization, Lean principles, and technology that increase efficiency, improve service levels, and reduce defects.
- Manage relationships with vendors and third-party logistics providers by establishing performance expectations, governance processes, and accountability.
- Develop employees through coaching and succession planning, and establish clear accountability for customer, operational, and financial outcomes.
Qualifications:
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field required.
- 7+ years' experience in logistics, supply chain, fulfillment, distribution, or operations required.
- 5+ years' experience managing employees and leading cross-functional teams required.
- Experience developing and executing operational strategies and scalable processes required.
- Experience leading cross-functional initiatives that improve customer and business outcomes required.
- Experience leading automation, continuous-improvement, or process-optimization initiatives using Lean, Six Sigma, or similar methodologies required.
- Experience in fulfillment operations, reverse logistics, warehouse management, or third-party logistics networks required.
Preferred Qualifications:
- MBA or Master's degree preferred.
Work Location
This is a hybrid role based in Janesville, WI. The selected candidate may designate Zoro's Chicago, IL office as their primary office location; however, regular onsite work in Janesville will be required to support warehouse operations, team leadership, and cross-functional collaboration.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don't just follow a playbook—we help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don't have all the answers, but we're always asking good questions.
Zoro's culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we're growing fast toward big aspirations — and we're continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
Sales Operations Manager Jobs in Chicago: Frequently Asked Questions
How do I get a sales operations manager job in Chicago?
Focus your search on Chicago's Loop and Fulton Market corridors, where enterprise software companies, logistics firms, and financial services organizations concentrate their revenue operations teams. Candidates who can demonstrate Salesforce administration, pipeline forecasting, or CRM data hygiene have a clear edge in this market. Attending Chicago-area sales operations meetups and targeting mid-size SaaS and B2B services companies that are scaling their go-to-market teams tends to open doors faster than applying to large enterprise roles.
Which companies hire sales operations managers in Chicago?
Companies currently hiring sales operations managers in Chicago include Rush University Medical Center, ADP, and Zoro, per current listings on Migrate Mate as of September 2026. Chicago's mix of legacy enterprise firms, high-growth SaaS companies, and major logistics and insurance players means demand for this role stays consistently broad across sectors.
Are there remote sales operations manager jobs in Chicago?
Yes, though it varies. Sales operations manager work is largely desk-based and analytical, making it more remote-friendly than field or hands-on sales roles. About 73% of sales operations manager openings tied to Chicago are remote or hybrid as of September 2026, reflecting how widely distributed revenue operations teams have become. Process-design, CRM administration, and reporting responsibilities tend to be the most commonly offered in fully remote arrangements from Chicago-area employers.
How can I get a sales operations manager job in Chicago with little or no experience?
The most realistic entry path in Chicago is moving laterally from a sales coordinator, revenue analyst, or CRM administrator role at a mid-size B2B company, where you can build hands-on process and data experience. Chicago's large concentration of SaaS, logistics, and insurance firms regularly hires junior revenue operations or sales support staff who grow into ops management. Building proficiency in Salesforce, HubSpot, or a comparable CRM and connecting with Chicago's RevOps community through local industry events strengthens your candidacy considerably.
Which industries hire the most sales operations managers in Chicago?
The sectors hiring the most sales operations managers in Chicago are Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of September 2026. Chicago's identity as a hub for enterprise software, commodities and financial trading, and large-scale logistics and distribution operations drives consistent demand for professionals who can structure sales processes and translate data into revenue decisions.
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