Software Support Specialist Jobs in Colorado Springs, CO

Description / Position Overview

This position is subject to budget required furloughs to be implemented in the 2026 calendar year.

This is a .5 FTE position with benefits averaging 20 hours per week. Additional hours may be scheduled as needs arise. Regular and predictable schedule is an essential function in the performance of this job.

• Coordinate with internal stakeholders and design agency to deliver, edit, and optimize marketing materials
• Ensure the website is updated regularly and is easy to navigate; coordinate and implement any revision/update of the site with web designer
• Coordinate with staff and other stakeholders to deliver content via social media, e.g. Facebook, Instagram, and YouTube
• Monitor and coordinator customer service feedback on social media handles, Yelp, Trip Advisor and Google Reviews
• Coordinate and deliver email, newsletters, and campaigns
• Edit and update marketing collateral
• Other duties as assigned

• Various social media tools, including Later, Facebook, X, YouTube, and Instagram as well as industry trends
• Standard office technology and various software, including Microsoft Office and WordPress
• Proper English usage, spelling, punctuation, and grammar

• Work independently and with a team
• Multi-task and prioritize different department goals and initiatives
• Communicate clearly and concisely, verbally and in writing
• Establish and maintain effective working relationships

Minimum Qualifications

• Equivalent to completion of the twelfth grade (high school diploma or GED).

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience in Adobe InDesign

Additional Information

Please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

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