STEM OPT IT Support Analyst Jobs
IT Support Analyst roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. Your employer must be enrolled in E-Verify, and the 24-month extension gives you up to 36 months total to build your U.S. career in technical support.
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Get Access To All JobsScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
IT Service Support Analyst 2
Department:
Arts and Sciences | Information Technology
Provides specialized support to the College, and the assigned unit(s) of Astronomy, Chemistry and Biochemistry, and Physics. Provides hardware and software support to research, instructional, and administrative users in the College; maintains IT users' hardware and software; troubleshoots and resolves problems; installs and deploys new/upgraded hardware and software; tracks issues; follows and develops procedures; provides technical advice and guidance to IT users; recommend solutions and services to meet IT users' needs. Supports IT facilities such as research laboratories, clinics, AV-equipped conference rooms, specialized teaching labs, and computer classrooms in the College. Provides Tier 1 and 2 support for supported software and hardware; escalates to Tier 3 support when necessary. May require occasional evening or weekend hours. Other duties as assigned.
BASIC QUALIFICATIONS:
- Required: Bachelor's Level Degree or equivalent combination of education and experience.
- Two years of relevant experience.
- Strong customer support experience, and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills.
- Experience supporting customers and services in a research environment.
- Demonstrated proficiency with Windows and Macintosh operating systems; working knowledge of PC and Macintosh hardware; proficiency with Microsoft Office applications and common Web/Internet applications; working knowledge of networking.
- At least 1 year of experience working in a customer-focused role.
PREFERRED QUALIFICATIONS:
- Desired: Familiarity with Linux.
- Previous experience using desktop support applications such as Jamf and Bomgar.
Additional Information:
The College of the Arts and Sciences Department of Technology Services is seeking an IT Service Support Analyst 2. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
LOCATION:
Newman and Wolfrom Laboratory of Chemistry (0147)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
IT Service Support Analyst 2
Department:
Arts and Sciences | Information Technology
Provides specialized support to the College, and the assigned unit(s) of Astronomy, Chemistry and Biochemistry, and Physics. Provides hardware and software support to research, instructional, and administrative users in the College; maintains IT users' hardware and software; troubleshoots and resolves problems; installs and deploys new/upgraded hardware and software; tracks issues; follows and develops procedures; provides technical advice and guidance to IT users; recommend solutions and services to meet IT users' needs. Supports IT facilities such as research laboratories, clinics, AV-equipped conference rooms, specialized teaching labs, and computer classrooms in the College. Provides Tier 1 and 2 support for supported software and hardware; escalates to Tier 3 support when necessary. May require occasional evening or weekend hours. Other duties as assigned.
BASIC QUALIFICATIONS:
- Required: Bachelor's Level Degree or equivalent combination of education and experience.
- Two years of relevant experience.
- Strong customer support experience, and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills.
- Experience supporting customers and services in a research environment.
- Demonstrated proficiency with Windows and Macintosh operating systems; working knowledge of PC and Macintosh hardware; proficiency with Microsoft Office applications and common Web/Internet applications; working knowledge of networking.
- At least 1 year of experience working in a customer-focused role.
PREFERRED QUALIFICATIONS:
- Desired: Familiarity with Linux.
- Previous experience using desktop support applications such as Jamf and Bomgar.
Additional Information:
The College of the Arts and Sciences Department of Technology Services is seeking an IT Service Support Analyst 2. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
LOCATION:
Newman and Wolfrom Laboratory of Chemistry (0147)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
See all 91+ STEM OPT IT Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT IT Support Analyst Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Support Analyst
Verify your CIP code before applying
Cross-reference your degree's CIP code against the DHS STEM Designated Degree Program List before targeting roles. Computer Science (11.0101) and Information Technology (11.0103) both qualify, but some interdisciplinary degrees need confirmation from your DSO.
Check E-Verify enrollment before interviewing
Ask HR directly whether the company is enrolled in E-Verify before your first interview. Employers who aren't enrolled cannot legally hire STEM OPT students, so filtering for this early saves weeks of wasted pipeline time.
Align your I-983 training plan with real job duties
Work with your hiring manager to list specific IT Support deliverables in your I-983, such as ticketing systems managed, SLAs maintained, and infrastructure tasks. Vague descriptions like 'provide technical support' increase DSO rejection risk.
Target companies with active H-1B filing history
IT Support Analyst roles sit in a competitive transition-to-H-1B visa window. Use Migrate Mate to filter for employers with verified DOL Labor Condition Application filings in IT occupations, signaling genuine long-term sponsorship capacity.
Understand cap-gap protection for your offer timing
If your OPT expires while your H-1B petition is pending after the lottery, cap-gap automatically extends your work authorization through September 30. Time your IT Support job start date around this window to avoid gaps.
Use OFLC Wage Search to negotiate informed offers
Look up the prevailing wage for IT Support Analyst under SOC code 15-1232 in your metro area using the OFLC Wage Search before accepting any offer. STEM OPT employers must meet wage standards when they later file your LCA for H-1B sponsorship.
Frequently Asked Questions
Does an IT Support Analyst role qualify for the STEM OPT extension?
It qualifies if your degree is listed on the DHS STEM Designated Degree Program List and the role involves applying STEM knowledge directly. Degrees in Computer Science, Information Technology, and Computer Information Systems all support this role. Your DSO reviews the fit when approving your I-983 training plan, so document how your daily IT Support duties connect to your field of study.
What E-Verify requirement applies to my STEM OPT employer?
Your employer must be actively enrolled in E-Verify before you start work on a STEM OPT extension. This is a federal requirement enforced by ICE, not just a recommendation. Ask for the company's E-Verify Company ID or have HR confirm enrollment status before you sign an offer letter. Working for a non-enrolled employer invalidates your extension and jeopardizes your status.
What should my I-983 training plan include for an IT Support Analyst position?
Your I-983 must describe specific learning objectives tied to your STEM degree, not just a job description. For IT Support, list concrete goals: troubleshooting methodologies, network infrastructure exposure, ticketing system metrics, and certifications you'll pursue. Both you and your supervisor sign it, and USCIS or ICE may audit it. Generic entries like 'learn technology' are grounds for DSO rejection.
How do I find IT Support Analyst employers enrolled in E-Verify?
Migrate Mate filters IT Support Analyst listings for employers with verified E-Verify enrollment and DOL LCA filing history, so you're not guessing at sponsorship capacity. You can also cross-reference any employer using the E-Verify employer search tool on the E-Verify website to confirm enrollment status before investing time in an application or interview process.
Does cap-gap coverage apply if my OPT expires during an H-1B petition?
Yes. If your employer files an H-1B petition before your OPT EAD expires and you're selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that year. For IT Support Analysts, this means you can continue working without interruption while USCIS processes the petition. Your DSO issues an updated I-20 reflecting the cap-gap extension period.