STEM OPT IT Support Analyst Jobs
IT Support Analyst roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. Your employer must be enrolled in E-Verify, and the 24-month extension gives you up to 36 months total to build your U.S. career in technical support.
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Get Access To All JobsAbout Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
Upstart’s IT team helps Upstarters work productively, securely, and with minimal disruption across devices, identity and access, and core workplace technology. The team supports day-to-day IT operations while improving the systems, documentation, and processes that make support more consistent and scalable.
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This role combines hands-on troubleshooting, ticket execution, onboarding and off-boarding support, and in-person office support, with opportunities to improve documentation, reduce recurring issues, and strengthen the employee experience.
How you’ll make an impact
- Provide frontline IT support for Upstarters and key vendor groups across devices, identity and access, and core SaaS applications, including Okta, Google Workspace, Atlassian, Slack, and other workplace tools.
- Keep help desk inquiries, service requests, and support work organized and up to date through the internal ticketing system, ensuring timely, clear, and effective resolution.
- Troubleshoot and resolve a broad range of moderately complex hardware, software, access, and general IT issues with minimal disruption to employee productivity.
- Support onboarding and offboarding for employees, temporary workers, vendors, and contractors, including device provisioning, account access, and systems setup.
- Serve as the primary onsite IT support presence in the New York City office, helping employees stay productive during day-to-day operations, high-visibility meetings, and team onsites.
- Deliver IT guidance and application support that helps employees effectively use the tools and resources they need to do their work.
- Document support tasks, workflows, and repeatable processes to improve team consistency, knowledge sharing, and training.
- Identify recurring issue trends and help improve documentation, workflows, and service standards to reduce future tickets and strengthen the overall support experience.
Minimum Qualifications
- 2+ years of experience in a technical support, IT support, or customer service environment supporting macOS.
- 2+ years of experience providing first- and second-level support for workplace technologies such as SSO (Okta), Google Workspace, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
- Experience independently troubleshooting and resolving network, access, device, and general IT support issues.
- Experience participating in IT projects or larger operational initiatives.
- Experience working with internal stakeholders and external vendors to support services, issue resolution, or office technology needs.
- Proficient written and verbal communication skills in employee-facing support environments.
- Ability to identify support trends and recommend process improvements to reduce recurring issues.
- Understanding of internal and external customer support needs in a fast-paced environment.
Preferred Qualifications
- Knowledge of IT operations and cloud-based workplace applications.
- Ability to create or improve support workflows, documentation, and repeatable processes.
Position location
This role is available in the following locations: New York City, NY.
In-Office requirements.
You will be expected to work from the New York City office to provide onsite IT support, including support for quarterly onsites and other in-person events.
Travel requirements
This role also includes regular in-person support in the New York City office and participation in quarterly onsites as needed.
Compensation
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Hourly Rate Range
$43.75—$60.48 USD
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
- Paid time off, sick and safe time, and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com.
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
Upstart’s IT team helps Upstarters work productively, securely, and with minimal disruption across devices, identity and access, and core workplace technology. The team supports day-to-day IT operations while improving the systems, documentation, and processes that make support more consistent and scalable.
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This role combines hands-on troubleshooting, ticket execution, onboarding and off-boarding support, and in-person office support, with opportunities to improve documentation, reduce recurring issues, and strengthen the employee experience.
How you’ll make an impact
- Provide frontline IT support for Upstarters and key vendor groups across devices, identity and access, and core SaaS applications, including Okta, Google Workspace, Atlassian, Slack, and other workplace tools.
- Keep help desk inquiries, service requests, and support work organized and up to date through the internal ticketing system, ensuring timely, clear, and effective resolution.
- Troubleshoot and resolve a broad range of moderately complex hardware, software, access, and general IT issues with minimal disruption to employee productivity.
- Support onboarding and offboarding for employees, temporary workers, vendors, and contractors, including device provisioning, account access, and systems setup.
- Serve as the primary onsite IT support presence in the New York City office, helping employees stay productive during day-to-day operations, high-visibility meetings, and team onsites.
- Deliver IT guidance and application support that helps employees effectively use the tools and resources they need to do their work.
- Document support tasks, workflows, and repeatable processes to improve team consistency, knowledge sharing, and training.
- Identify recurring issue trends and help improve documentation, workflows, and service standards to reduce future tickets and strengthen the overall support experience.
Minimum Qualifications
- 2+ years of experience in a technical support, IT support, or customer service environment supporting macOS.
- 2+ years of experience providing first- and second-level support for workplace technologies such as SSO (Okta), Google Workspace, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
- Experience independently troubleshooting and resolving network, access, device, and general IT support issues.
- Experience participating in IT projects or larger operational initiatives.
- Experience working with internal stakeholders and external vendors to support services, issue resolution, or office technology needs.
- Proficient written and verbal communication skills in employee-facing support environments.
- Ability to identify support trends and recommend process improvements to reduce recurring issues.
- Understanding of internal and external customer support needs in a fast-paced environment.
Preferred Qualifications
- Knowledge of IT operations and cloud-based workplace applications.
- Ability to create or improve support workflows, documentation, and repeatable processes.
Position location
This role is available in the following locations: New York City, NY.
In-Office requirements.
You will be expected to work from the New York City office to provide onsite IT support, including support for quarterly onsites and other in-person events.
Travel requirements
This role also includes regular in-person support in the New York City office and participation in quarterly onsites as needed.
Compensation
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Hourly Rate Range
$43.75—$60.48 USD
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
- Paid time off, sick and safe time, and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com.
See all 422+ IT Support Analyst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Analyst roles.
Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Support Analyst
Verify your CIP code before applying
Cross-reference your degree's CIP code against the DHS STEM Designated Degree Program List before targeting roles. Computer Science (11.0101) and Information Technology (11.0103) both qualify, but some interdisciplinary degrees need confirmation from your DSO.
Check E-Verify enrollment before interviewing
Ask HR directly whether the company is enrolled in E-Verify before your first interview. Employers who aren't enrolled cannot legally hire STEM OPT students, so filtering for this early saves weeks of wasted pipeline time.
Align your I-983 training plan with real job duties
Work with your hiring manager to list specific IT Support deliverables in your I-983, such as ticketing systems managed, SLAs maintained, and infrastructure tasks. Vague descriptions like 'provide technical support' increase DSO rejection risk.
Target companies with active H-1B filing history
IT Support Analyst roles sit in a competitive transition-to-H-1B window. Use Migrate Mate to filter for employers with verified DOL Labor Condition Application filings in IT occupations, signaling genuine long-term sponsorship capacity.
Use OFLC Wage Search to negotiate informed offers
Look up the prevailing wage for IT Support Analyst under SOC code 15-1232 in your metro area using the OFLC Wage Search before accepting any offer. STEM OPT employers must meet wage standards when they later file your LCA for H-1B sponsorship.
IT Support Analyst jobs are hiring across the US. Find yours.
Find IT Support Analyst JobsFrequently Asked Questions
Does an IT Support Analyst role qualify for the STEM OPT extension?
It qualifies if your degree is listed on the DHS STEM Designated Degree Program List and the role involves applying STEM knowledge directly. Degrees in Computer Science, Information Technology, and Computer Information Systems all support this role. Your DSO reviews the fit when approving your I-983 training plan, so document how your daily IT Support duties connect to your field of study.
What E-Verify requirement applies to my STEM OPT employer?
Your employer must be actively enrolled in E-Verify before you start work on a STEM OPT extension. This is a federal requirement enforced by ICE, not just a recommendation. Ask for the company's E-Verify Company ID or have HR confirm enrollment status before you sign an offer letter. Working for a non-enrolled employer invalidates your extension and jeopardizes your status.
What should my I-983 training plan include for an IT Support Analyst position?
Your I-983 must describe specific learning objectives tied to your STEM degree, not just a job description. For IT Support, list concrete goals: troubleshooting methodologies, network infrastructure exposure, ticketing system metrics, and certifications you'll pursue. Both you and your supervisor sign it, and USCIS or ICE may audit it. Generic entries like 'learn technology' are grounds for DSO rejection.
How do I find IT Support Analyst employers enrolled in E-Verify?
Migrate Mate filters IT Support Analyst listings for employers with verified E-Verify enrollment and DOL LCA filing history, so you're not guessing at sponsorship capacity. You can also cross-reference any employer using the E-Verify employer search tool on the E-Verify website to confirm enrollment status before investing time in an application or interview process.
Does cap-gap coverage apply if my OPT expires during an H-1B petition?
Yes. If your employer files an H-1B petition before your OPT EAD expires and you're selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that year. For IT Support Analysts, this means you can continue working without interruption while USCIS processes the petition. Your DSO issues an updated I-20 reflecting the cap-gap extension period.
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