STEM OPT Senior Technical Analyst Jobs
Senior Technical Analyst roles in data systems, infrastructure, and business intelligence qualify for the STEM OPT 24-month extension when your degree matches a CIP code on the STEM Designated Degree Program List. Your employer must be enrolled in E-Verify, and you'll need an approved I-983 training plan before your extension start date.
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Get Access To All JobsINTRODUCTION
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.
The Computer Help Desk team in our National Support Center (NSC) is looking for a Senior Technical Support Analyst at their Lafayette Hill, LA office.
Do you have experience providing computer support? Are you skilled at solving problems and ensuring an elevated level of customer service? Are you an excellent communicator? If so, then we’d like you to join our dedicated team as a Technical Support Analyst.
ABOUT THE ROLE:
You will:
- Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
- Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.
- Provide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware.
- Log all support interactions in the ServiceNow platform for accurate tracking.
- Guide customers through the problem-solving process using remote assistance tools.
- Install, modify, and troubleshoot software to ensure proper functionality.
- Acquire foundational knowledge of our Eclipse software support functions.
- Follow up with customers to confirm issues are resolved to their satisfaction.
- Deliver exceptional customer service, consistently exceeding customer expectations.
- Suggest improvements to procedures for enhanced efficiency and support.
- Collaborate with the Infrastructure team as needed to resolve customer issues.
- Participate in required training to enhance technical skills.
- Provide deskside support to internal teams as needed.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
BASIC QUALIFICATIONS
- Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
- 2 or more years of experience with computer helpdesk support.
PREFERRED QUALIFICATIONS
Our ideal candidate will also:
- Have strong knowledge of the MS Office productivity suite and Windows 10 and 11.
- Have experience working with an Incident Management tracking tool.
- Possess knowledge of helpdesk software, hardware, and remote control assistance.
- Be familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN.
- Have an understanding of basic Active Directory concepts (security groups, Group Policy, etc.).
- Demonstrate excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.
- Possess excellent interpersonal skills and the ability to work effectively across all levels of the business.
- Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
- Have a strong attention to detail and the ability to meet deadlines.
THE BENEFITS OF WORKING WITH US:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
Full-time and part-time benefits:
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
- Please note that benefit offerings may differ for teammates employed through an intern program.
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
INTRODUCTION
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.
The Computer Help Desk team in our National Support Center (NSC) is looking for a Senior Technical Support Analyst at their Lafayette Hill, LA office.
Do you have experience providing computer support? Are you skilled at solving problems and ensuring an elevated level of customer service? Are you an excellent communicator? If so, then we’d like you to join our dedicated team as a Technical Support Analyst.
ABOUT THE ROLE:
You will:
- Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
- Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.
- Provide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware.
- Log all support interactions in the ServiceNow platform for accurate tracking.
- Guide customers through the problem-solving process using remote assistance tools.
- Install, modify, and troubleshoot software to ensure proper functionality.
- Acquire foundational knowledge of our Eclipse software support functions.
- Follow up with customers to confirm issues are resolved to their satisfaction.
- Deliver exceptional customer service, consistently exceeding customer expectations.
- Suggest improvements to procedures for enhanced efficiency and support.
- Collaborate with the Infrastructure team as needed to resolve customer issues.
- Participate in required training to enhance technical skills.
- Provide deskside support to internal teams as needed.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
BASIC QUALIFICATIONS
- Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
- 2 or more years of experience with computer helpdesk support.
PREFERRED QUALIFICATIONS
Our ideal candidate will also:
- Have strong knowledge of the MS Office productivity suite and Windows 10 and 11.
- Have experience working with an Incident Management tracking tool.
- Possess knowledge of helpdesk software, hardware, and remote control assistance.
- Be familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN.
- Have an understanding of basic Active Directory concepts (security groups, Group Policy, etc.).
- Demonstrate excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.
- Possess excellent interpersonal skills and the ability to work effectively across all levels of the business.
- Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
- Have a strong attention to detail and the ability to meet deadlines.
THE BENEFITS OF WORKING WITH US:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
Full-time and part-time benefits:
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
- Please note that benefit offerings may differ for teammates employed through an intern program.
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
See all 254+ STEM OPT Senior Technical Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Senior Technical Analyst Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Senior Technical Analyst
Verify your CIP code before applying
Cross-reference your degree's Classification of Instructional Programs code against the STEM Designated Degree Program List published by ICE. Computer science, information systems, and engineering technology degrees commonly support Senior Technical Analyst roles, but adjacent fields like applied mathematics or statistics may also qualify.
Confirm E-Verify enrollment during screening
Ask recruiters directly whether the company is enrolled in E-Verify before your first interview. An employer that isn't enrolled cannot legally employ you on a STEM OPT extension, regardless of how well the role fits your training plan.
Align your I-983 training goals to the role
Map your training plan objectives to the specific technical deliverables in the job description: data pipeline work, systems analysis, reporting infrastructure. USCIS reviewers look for a direct connection between your degree field and the daily responsibilities listed in the agreement.
Target employers with active LCA filing history
Use Migrate Mate to filter Senior Technical Analyst postings by employers who have filed Labor Condition Applications, signaling established experience hiring international workers. This narrows your list to companies familiar with the paperwork before you bring it up.
Request the offer letter before your OPT expiration
Your DSO must receive your STEM OPT extension application at least 90 days before your current EAD expires. Build backward from that deadline when negotiating start dates so you aren't caught in an authorization gap between your initial OPT and the extension approval.
Benchmark your offered wage against prevailing rates
Look up the prevailing wage for your occupation code and work location using the OFLC Wage Search before accepting an offer. Your compensation must meet or exceed the applicable wage level for your employer's LCA to be certified by DOL.
Frequently Asked Questions
Does a Senior Technical Analyst role qualify for the STEM OPT extension?
It depends on whether the role directly uses your STEM degree and whether your employer is enrolled in E-Verify. Senior Technical Analyst positions in data engineering, systems analysis, and IT infrastructure routinely qualify, but you and your DSO must confirm the connection between your specific CIP code and the job's core responsibilities before USCIS approves the extension.
Which STEM degrees support a Senior Technical Analyst position for OPT purposes?
Degrees in computer science, information systems, computer engineering, data science, applied mathematics, and electrical engineering are the most common matches for Senior Technical Analyst roles. Check the ICE STEM Designated Degree Program List to confirm your exact CIP code qualifies. O*NET classifies this occupation under SOC codes tied to technical analysis and systems work, which helps DSOs validate the connection.
What does the I-983 training plan need to include for a Senior Technical Analyst position?
Your I-983 must detail the specific technical skills you'll develop on the job, the supervision structure, and how the work relates to your degree field. For Senior Technical Analyst roles, that typically means documenting deliverables like system performance analysis, data quality assessments, or reporting frameworks. Both you and your employer sign it, and your DSO must approve it before your extension start date.
How do I find Senior Technical Analyst employers who are already enrolled in E-Verify?
Migrate Mate surfaces Senior Technical Analyst postings from employers with documented hiring history for international workers, making it easier to identify companies already set up for STEM OPT. You can also ask recruiters directly or look up a company's E-Verify participation status through the E-Verify employer search tool maintained by the Department of Homeland Security.
What happens to my STEM OPT authorization if my employer loses E-Verify enrollment?
If your employer's E-Verify enrollment lapses or is terminated, your STEM OPT authorization is no longer valid for continued employment there. USCIS requires active E-Verify participation throughout the extension period, not just at the time of filing. You'd need to find a new E-Verify-enrolled employer and work with your DSO to update your I-983 and SEVIS record promptly.