STEM OPT User Researcher Jobs
User Researcher roles in UX, human-computer interaction, and behavioral science qualify for the STEM OPT 24-month extension when your degree matches an eligible CIP code. Your employer must be enrolled in E-Verify, and you'll work under a structured I-983 training plan tied to your research responsibilities.
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Get Access To All JobsEnd User Support-IT Field Services
Location: Franklin, TN and surrounding areas
Position: End User Support-IT Field Services
Remote/Virtual Position: Hybrid
Coverage Area: Travel in TN required
Salary: $25-$28.50 per hour, depending on experience
Schedule: Monday-Friday, 8 a.m.-5 p.m.
Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.
We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.
Be the Best End User Field Support Specialist You Can Be
If you meet these qualifications, we would love to meet you:
- Bachelor’s degree in Information Technology preferred or 2 – 4 years of technical support experience
- Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.
- Solid Understanding of:
- Microsoft Office Applications
- Office365, One-Drive
- Microsoft Teams
- Windows 10 OS, Windows 11 OS a plus
- Android OS, iOS
- Active Directory, EntraID
- Intune Auto-pilot
- Networking (TCP/IP, WINS, DNS, DHCP)
- ITIL Service Management through Service Now
- Single Sign on concepts
- MDM Solutions
- Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
- Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
- Some project/process management skills
- Advance equipment operation skills – should be able to use all office equipment and train end users
- Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience
- Ability to document technical solutions for review by both technical teams and end users
Responsibilities:
The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
- Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.
- Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
- Triage and resolve escalated issues from the Help Desk.
- Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
- Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.
Our Investment in You
Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.
Our benefits include:
- Medical, dental and vision coverage
- Paid time off and paid holidays
- Professional development opportunities
- Company-matching 401(k)
- Flexible spending and health savings accounts
- Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
- Programs to celebrate achievements, milestones and fellow employees
- Company store credit for your first AccentCare-branded scrubs for patient-facing employees
- And more!
Come As You Are
At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.
End User Support-IT Field Services
Location: Franklin, TN and surrounding areas
Position: End User Support-IT Field Services
Remote/Virtual Position: Hybrid
Coverage Area: Travel in TN required
Salary: $25-$28.50 per hour, depending on experience
Schedule: Monday-Friday, 8 a.m.-5 p.m.
Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.
We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.
Be the Best End User Field Support Specialist You Can Be
If you meet these qualifications, we would love to meet you:
- Bachelor’s degree in Information Technology preferred or 2 – 4 years of technical support experience
- Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.
- Solid Understanding of:
- Microsoft Office Applications
- Office365, One-Drive
- Microsoft Teams
- Windows 10 OS, Windows 11 OS a plus
- Android OS, iOS
- Active Directory, EntraID
- Intune Auto-pilot
- Networking (TCP/IP, WINS, DNS, DHCP)
- ITIL Service Management through Service Now
- Single Sign on concepts
- MDM Solutions
- Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
- Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
- Some project/process management skills
- Advance equipment operation skills – should be able to use all office equipment and train end users
- Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience
- Ability to document technical solutions for review by both technical teams and end users
Responsibilities:
The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
- Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.
- Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
- Triage and resolve escalated issues from the Help Desk.
- Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
- Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.
Our Investment in You
Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.
Our benefits include:
- Medical, dental and vision coverage
- Paid time off and paid holidays
- Professional development opportunities
- Company-matching 401(k)
- Flexible spending and health savings accounts
- Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
- Programs to celebrate achievements, milestones and fellow employees
- Company store credit for your first AccentCare-branded scrubs for patient-facing employees
- And more!
Come As You Are
At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.
See all STEM OPT User Researcher Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT User Researcher Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization in User Researcher
Verify your CIP code before applying
User Researcher roles typically require degrees in computer science, information science, cognitive science, or psychology with a quantitative focus. Cross-check your transcript against the STEM Designated Degree Program List to confirm your CIP code qualifies before targeting roles.
Confirm E-Verify enrollment before accepting offers
Not every UX-focused company or research consultancy is enrolled in E-Verify. Search the E-Verify employer search tool directly to confirm enrollment status before advancing to final-round interviews or negotiating an offer.
Structure your I-983 around specific research methods
Vague training plans get rejected. List concrete learning objectives tied to usability testing, ethnographic research, or mixed-methods analysis. Your DSO and hiring manager must both sign off, so align the plan language with your actual job description.
Target research teams inside E-Verify-enrolled companies
Use Migrate Mate to filter User Researcher openings by employers already enrolled in E-Verify, so you're only applying to companies where your STEM OPT extension is immediately viable, not ones that need to enroll from scratch.
Flag cap-gap timing when your OPT expires mid-cycle
If your initial 12-month OPT ends before your STEM extension is approved, cap-gap protection can bridge the gap under a timely-filed application. Confirm the filing date with your DSO and notify your employer so your start date isn't delayed.
Use OFLC Wage Search to benchmark your offer's prevailing wage
User Researcher roles span multiple SOC codes depending on whether the work is classified as market research or UX. Run both relevant SOC codes through OFLC Wage Search before negotiating compensation to ensure your offer meets DOL wage requirements.
Frequently Asked Questions
Does a User Researcher role qualify for the STEM OPT extension?
It depends on your degree, not just the job title. User Researcher positions can qualify if your degree falls under an eligible STEM CIP code, such as computer science, information science, cognitive science, or a quantitative social science program. Check the STEM Designated Degree Program List maintained by USCIS and confirm the match with your DSO before applying.
What goes into an I-983 training plan for a User Researcher?
Your I-983 must describe specific, measurable learning goals tied to the research work you'll actually perform, such as developing usability testing protocols, conducting qualitative interviews, or applying statistical analysis to behavioral data. Generic descriptions like 'gaining industry experience' are insufficient. Both your employer and DSO must sign the plan, and it's updated if your role or responsibilities change materially.
How do I know if a User Researcher employer is enrolled in E-Verify?
E-Verify enrollment is required for any employer hiring a STEM OPT student. You can search the E-Verify employer search tool by company name before applying or accepting an offer. Startups and boutique research agencies are sometimes not enrolled, so confirm early, especially if the company has fewer than 50 employees. Enrollment takes days, but waiting until after an offer is signed creates unnecessary delays.
Where can I find User Researcher jobs that are open to STEM OPT candidates?
Migrate Mate lists User Researcher openings filtered for employers who are already enrolled in E-Verify, which eliminates the back-and-forth of confirming eligibility on your own. You can search by role, location, and authorization type to surface positions where your STEM OPT status is explicitly compatible with the employer's hiring process.
What happens to my STEM OPT authorization if my employer's E-Verify enrollment lapses?
If your employer loses E-Verify enrollment while you're on a STEM OPT extension, your work authorization is no longer valid for that employer. USCIS requires continuous enrollment throughout your extension period, not just at the time of filing. Report any change to your DSO immediately, as you may need to transfer to a new employer or apply for a different work authorization status.