Support Analyst Jobs in Chicago, IL
Support Analyst jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market corridor, with strong demand across financial services, healthcare, and enterprise technology. Employers actively hiring include CBRE, GEICO, and Ripple. See the openings below and apply to the ones that match your experience.
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About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Analyst, Global Technology Services (GTS) Finance, serves as a trusted business partner responsible for delivering financial insights, strategic analysis, and reporting that support decision-making across the technology organization. The role will partner closely with Technology and Finance leaders to analyze financial performance, identify trends and risks, develop actionable recommendations, and deliver impactful reporting solutions through Power BI and other analytical tools.
Major Duties:
- Partner with Technology and Finance leaders to provide financial analysis, recommendations, and decision support.
- Leads and supports Business Unit Financial Reporting & Analysis, Forecasting, Budgeting, Financial Modeling, and Special Projects.
- Analyze spending trends, identify risks and opportunities, and develop actionable insights for management.
- Prepare and deliver executive-level financial reporting, dashboards, and presentations.
- Contribute to special projects and strategic initiatives, including business cases, investment analyses, and productivity opportunities.
- Support the Global Technology Services Power BI environment, including maintenance of existing dashboards, reporting solutions, and data models, as well as design and develop new Power BI dashboards, reports, and self-service analytics to enhance business insights and decision-making.
- Drive automation, reporting enhancements, and continuous process improvement initiatives.
Knowledge & Skills:
- Broad financial and accounting knowledge and business acumen.
- Requires strong presentation, and oral and written communication skills.
- Ability to work effectively and build relationships across a matrix structure and with a diverse management team.
Experience:
- 3+ years of experience in FP&A, Finance, Accounting, Business Analytics, or a related field.
- Bachelor's degree in Finance, Accounting, Business, Economics, Data Analytics, or a related discipline.
Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
Salary Range:
$67,500 - 111,500 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Analyst, Global Technology Services (GTS) Finance, serves as a trusted business partner responsible for delivering financial insights, strategic analysis, and reporting that support decision-making across the technology organization. The role will partner closely with Technology and Finance leaders to analyze financial performance, identify trends and risks, develop actionable recommendations, and deliver impactful reporting solutions through Power BI and other analytical tools.
Major Duties:
- Partner with Technology and Finance leaders to provide financial analysis, recommendations, and decision support.
- Leads and supports Business Unit Financial Reporting & Analysis, Forecasting, Budgeting, Financial Modeling, and Special Projects.
- Analyze spending trends, identify risks and opportunities, and develop actionable insights for management.
- Prepare and deliver executive-level financial reporting, dashboards, and presentations.
- Contribute to special projects and strategic initiatives, including business cases, investment analyses, and productivity opportunities.
- Support the Global Technology Services Power BI environment, including maintenance of existing dashboards, reporting solutions, and data models, as well as design and develop new Power BI dashboards, reports, and self-service analytics to enhance business insights and decision-making.
- Drive automation, reporting enhancements, and continuous process improvement initiatives.
Knowledge & Skills:
- Broad financial and accounting knowledge and business acumen.
- Requires strong presentation, and oral and written communication skills.
- Ability to work effectively and build relationships across a matrix structure and with a diverse management team.
Experience:
- 3+ years of experience in FP&A, Finance, Accounting, Business Analytics, or a related field.
- Bachelor's degree in Finance, Accounting, Business, Economics, Data Analytics, or a related discipline.
Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
Salary Range:
$67,500 - 111,500 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
See All 29 Support Analyst Jobs in Chicago
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Find Support Analyst JobsSupport Analyst Job Market in Chicago
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
Support Analyst Jobs in Chicago: Frequently Asked Questions
How do I get a support analyst job in Chicago?
Focus your search on the Loop's financial district, Fulton Market's tech corridor, and the Streeterville healthcare cluster, where hiring is most active. Chicago's concentration of trading firms, insurance companies, and large hospital networks creates steady demand for candidates who can handle both technical troubleshooting and cross-team communication. Experience with ticketing systems and a background in finance or healthcare IT gives you a concrete edge in this market.
Which companies hire support analysts in Chicago?
Companies currently hiring support analysts in Chicago include CBRE, GEICO, and Ripple, per current listings on Migrate Mate as of September 2026. Chicago's employer base ranges from global financial institutions and trading firms in the Loop to large health systems on the Near North Side and mid-size SaaS companies in Fulton Market.
Are there remote support analyst jobs in Chicago?
Yes, though availability depends heavily on the role: desk-based and application support positions are often remote-eligible, while infrastructure or on-site hardware roles typically require in-person presence. About 63% of support analyst openings tied to Chicago are remote or hybrid as of September 2026, reflecting a market that has settled into flexible arrangements for software-facing work. Cloud platform support and helpdesk roles see the highest share of remote options locally.
How can I get a support analyst job in Chicago with little or no experience?
The most realistic entry path in Chicago is through IT helpdesk or tier-one support roles at the city's large hospital networks, insurance carriers, or regional banks, which regularly hire candidates without extensive prior experience. City colleges and coding bootcamps in the Loop offer CompTIA A+ and ITIL prep that Chicago employers recognize. Lateral moves from customer service roles at fintech or SaaS companies in Fulton Market are another common route, as those employers value communication skills alongside technical aptitude.
Which industries hire the most support analysts in Chicago?
The sectors hiring the most support analysts in Chicago are Banking & Financial Services, based on current listings on Migrate Mate as of September 2026. Chicago's role as a global hub for commodities trading, insurance underwriting, and major academic medical centers drives consistent local demand well beyond what you'd see in a more tech-concentrated market.
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See All 29 Support Analyst Jobs in Chicago
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