Switchboard Operator Jobs
Switchboard Operator jobs are open across healthcare, government, and hospitality, from entry-level to senior console positions, with specializations in multi-line system operation, emergency dispatch routing, and after-hours call handling. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 15+ Switchboard Operator jobs
Shift: Mon,Tue,Wed,Thu,Fri
New England Cancer Specialists (NECS) is currently seeking a full-time Monday-Friday 8 hr./5-day Phone/Switchboard Operator (known internally as a First Responder) This position is located at our Central Maine Cancer Care clinic in Lewiston. The First responder as the very important task of being the first point of contact for anyone calling NECS. They provide outstanding customer service by greeting callers, determining the needs of the caller, providing the caller reassurance, and then disseminating needed information to appropriate NECS staff, using a variety of communication methods.
NECS offers competitive pay, new employees are eligible to earn up to 3.4 weeks of Paid Time Off in their first year with the practice, as well as an additional 6 paid company holidays. We offer medical, dental and vision insurance and eligibility starts the 1st of the month after your hire date.
NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference every day. We are proud to be the first Dana Farber Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.
Job Duties:
- Answering all incoming phone calls to practice in a small call center environment using a multi-line phone system.
- Determines how to manage the call according to triage guidelines, caller need and patient status. Utilizes Electronic Medical Record [EMR] to confirm patient status for call pathway determination.
- Route emergency calls appropriately.
- Communicating with answering service daily, taking practice on and off answering service. Designates answering service messages to appropriate staff, entering clinical messages onto the dashboard, and faxing administrative messages to appropriate NECS sites.
- Logs real-time information while speaking with a caller (physician's office, patient, nurse, etc.). Information logged in to dashboard pathways form.
- Transfers calls according to guidelines; utilizing electronic staff schedules to ensure calls are routed to correct staff members.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Adheres to all HIPAA guidelines/regulations.
- Assists with Medical Records duties during downtime.
- Communicates all technical issues to supervisor in a timely manner to prevent any patient impact.
Monday-Friday work week, no nights, or weekends
Travel: Rare
Salary $ 15.75-$26.25
Experience and Skills:
- High School Diploma or GED.
- Knowledge of Medical Terminology required
- Experience in medical practice as a Medical Assistant or Medical Secretary preferred.
- Switchboard experience preferred.
- Excellent customer service skills,
- Can maintaining effective working relationships with patients, medical staff, and the public.
- Ability to speak clearly and concisely.
- Answering the phone pleasantly and helpfully.
- Able to operate multi-line phone, copy machine and fax machine.
- Demonstrate ability and experience using office multiple software systems such as MS Office, electronic mail and the EMR system.
- Ability to organize and coordinate multiple activities.
- Ability to adapt to constant change and a fast pace.
- Ability to communicate effectively with internal and external customers.
- Ability to work independently and in a team environment.
Job Benefits:
New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our full-time employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance. Other benefits include a company-sponsored retirement program, generous Paid Time Off in addition to 6 Company-paid holidays, and other voluntary benefits.
Benefits are effective on the 1st of the month after hire date.
Please note: New England Cancer Specialists engages in employer surveillance and electronic monitoring of employees through company-provided systems and devices (such as computers and phones) as permitted by Maine law. Per state law, applicants will be notified of these practices during the interview process.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
From: New England Cancer Specialists
Shift: Mon,Tue,Wed,Thu,Fri
New England Cancer Specialists (NECS) is currently seeking a full-time Monday-Friday 8 hr./5-day Phone/Switchboard Operator (known internally as a First Responder) This position is located at our Central Maine Cancer Care clinic in Lewiston. The First responder as the very important task of being the first point of contact for anyone calling NECS. They provide outstanding customer service by greeting callers, determining the needs of the caller, providing the caller reassurance, and then disseminating needed information to appropriate NECS staff, using a variety of communication methods.
NECS offers competitive pay, new employees are eligible to earn up to 3.4 weeks of Paid Time Off in their first year with the practice, as well as an additional 6 paid company holidays. We offer medical, dental and vision insurance and eligibility starts the 1st of the month after your hire date.
NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference every day. We are proud to be the first Dana Farber Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.
Job Duties:
- Answering all incoming phone calls to practice in a small call center environment using a multi-line phone system.
- Determines how to manage the call according to triage guidelines, caller need and patient status. Utilizes Electronic Medical Record [EMR] to confirm patient status for call pathway determination.
- Route emergency calls appropriately.
- Communicating with answering service daily, taking practice on and off answering service. Designates answering service messages to appropriate staff, entering clinical messages onto the dashboard, and faxing administrative messages to appropriate NECS sites.
- Logs real-time information while speaking with a caller (physician's office, patient, nurse, etc.). Information logged in to dashboard pathways form.
- Transfers calls according to guidelines; utilizing electronic staff schedules to ensure calls are routed to correct staff members.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Adheres to all HIPAA guidelines/regulations.
- Assists with Medical Records duties during downtime.
- Communicates all technical issues to supervisor in a timely manner to prevent any patient impact.
Monday-Friday work week, no nights, or weekends
Travel: Rare
Salary $ 15.75-$26.25
Experience and Skills:
- High School Diploma or GED.
- Knowledge of Medical Terminology required
- Experience in medical practice as a Medical Assistant or Medical Secretary preferred.
- Switchboard experience preferred.
- Excellent customer service skills,
- Can maintaining effective working relationships with patients, medical staff, and the public.
- Ability to speak clearly and concisely.
- Answering the phone pleasantly and helpfully.
- Able to operate multi-line phone, copy machine and fax machine.
- Demonstrate ability and experience using office multiple software systems such as MS Office, electronic mail and the EMR system.
- Ability to organize and coordinate multiple activities.
- Ability to adapt to constant change and a fast pace.
- Ability to communicate effectively with internal and external customers.
- Ability to work independently and in a team environment.
Job Benefits:
New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our full-time employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance. Other benefits include a company-sponsored retirement program, generous Paid Time Off in addition to 6 Company-paid holidays, and other voluntary benefits.
Benefits are effective on the 1st of the month after hire date.
Please note: New England Cancer Specialists engages in employer surveillance and electronic monitoring of employees through company-provided systems and devices (such as computers and phones) as permitted by Maine law. Per state law, applicants will be notified of these practices during the interview process.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
From: New England Cancer Specialists
See All 15 Switchboard Operator Jobs
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Find Switchboard Operator JobsSwitchboard Operator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in switchboard operator jobs.
- Experience operating multi-line PBX or VoIP telephone console systems
- Strong verbal communication and professional telephone etiquette
- Ability to manage high call volumes while maintaining accuracy
- Basic data entry skills and familiarity with call logging software
- High school diploma or GED equivalent
- Availability for shift work including evenings, weekends, or rotating schedules
Tips for Your Switchboard Operator Job Search
Tailor your resume for multi-line systems
List the specific console systems you've operated, such as PBX, VoIP, or digital switchboard platforms, by name. Hiring managers for switchboard operator roles scan for system familiarity first, so generic phrases like 'phone experience' won't stand out the way a named system will.
Apply early to roles that fit
Migrate Mate lists switchboard operator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight high-volume call metrics on your resume
Switchboard roles in hospitals and corporate offices often specify call volume expectations in the job post. If you've handled dozens of simultaneous lines or routed calls during peak shifts, state that concretely in your work history to show you can meet the pace.
Filter openings by shift type before applying
Many switchboard operator positions, especially in healthcare and security, require overnight, weekend, or rotating shifts. Check the schedule requirements before applying so your availability actually matches what the employer needs and you don't get screened out early.
Prepare for a live call-handling screen in interviews
Switchboard operator interviews frequently include a simulated routing exercise or a live call test rather than purely behavioral questions. Practice transferring calls, taking accurate messages, and handling overlap scenarios so you can perform confidently under real conditions.
Negotiate schedule flexibility, not just pay
Shift differentials for evenings and weekends can meaningfully affect your total compensation in switchboard roles. When an offer comes in, ask specifically about differential rates for off-hours shifts before accepting, since the base rate alone doesn't reflect what you'll actually earn.
Switchboard Operator Jobs: Frequently Asked Questions
Which companies are hiring the most switchboard operators?
Sanford Health, Quality Innovation, and Royal Care are hiring the most switchboard operators right now, with openings concentrated in California, New York, and Michigan, based on current listings on Migrate Mate as of November 2026. Healthcare systems and large government agencies consistently account for a significant share of active openings.
How many switchboard operator jobs are remote?
About 0% of switchboard operator openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site due to physical console and network requirements. The sub-areas most likely to offer remote arrangements are after-hours answering services and virtual receptionist operations, where cloud-based phone systems make off-site routing feasible.
How do you become a switchboard operator?
Start by getting comfortable with multi-line telephone systems, either through a customer service role or a short vocational course covering PBX or VoIP platforms. Build familiarity with call routing protocols and professional phone etiquette, then apply to entry-level console operator or receptionist positions in healthcare, government, or hospitality where on-the-job training is common. Demonstrating accuracy under high call volume is what moves candidates from applicant to hire.
Can you get hired as a switchboard operator with no experience?
Yes, many employers will hire candidates with no direct switchboard experience if you can show strong communication skills and comfort with technology. Front-desk, customer service, or call center background transfers well. Emphasize any exposure to multi-line phones, dispatching, or fast-paced communication environments. Some healthcare systems and government agencies specifically post entry-level console operator roles designed for candidates they train from scratch.
What does the switchboard operator interview process look like?
Most switchboard operator interviews involve an initial phone or video screen focused on availability and communication style, followed by an in-person or virtual interview with a supervisor. Many employers include a practical component, such as a simulated call routing exercise or a typing and data-entry test, to assess how you perform under real conditions. References from previous customer-facing or communication roles are commonly requested before an offer is extended.
Where can I find and apply to switchboard operator jobs?
You can find and apply to switchboard operator jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and availability, and apply directly to each listing that fits.
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