Family Service Specialist Jobs
Family Service Specialist jobs are open across government agencies, nonprofits, and healthcare organizations, from entry-level to senior and supervisory roles, with specializations in child welfare, foster care case management, and crisis intervention. See the openings below and apply to the ones that match your experience.
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Patient Service Specialist – Family Practice (Full-Time)
Deliver Exceptional Patient Experiences at the Front Door of Care
Family Practice is seeking a Full- Time Patient Service Specialist to join our dedicated team serving Canton, PA
This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.
The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.
Your Workday:
Full-time position Typical hours: Monday, Tuesday, Thursday, Friday 9-6. Wednesday 8-5. No weekends, no holidays
What You’ll Receive:
Competitive compensation
Comprehensive health coverage
Immediate PTO accrual
Retirement plan with employer contributions
Career development and advancement opportunities
Tuition assistance programs
Employee wellness and support resource
Recognized Excellence:
- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 – Forbes
Family Practice- Canton
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service-related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Patient Service Specialist – Family Practice (Full-Time)
Deliver Exceptional Patient Experiences at the Front Door of Care
Family Practice is seeking a Full- Time Patient Service Specialist to join our dedicated team serving Canton, PA
This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.
The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.
Your Workday:
Full-time position Typical hours: Monday, Tuesday, Thursday, Friday 9-6. Wednesday 8-5. No weekends, no holidays
What You’ll Receive:
Competitive compensation
Comprehensive health coverage
Immediate PTO accrual
Retirement plan with employer contributions
Career development and advancement opportunities
Tuition assistance programs
Employee wellness and support resource
Recognized Excellence:
- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 – Forbes
Family Practice- Canton
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service-related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
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Find JobsFamily Service Specialist Job Market
Who's Hiring
- AspireHopeNY12
- Families First Counseling Services12
- YMCA11
- Children & Families of Iowa11
- Lutheran Social Services of South Dakota7
Top Industries Hiring
- Education
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in family service specialist jobs.
- Bachelor's degree in social work, psychology, human services, or a closely related field
- Experience conducting home visits, intake assessments, or family needs evaluations
- Knowledge of local, state, and federal assistance programs and eligibility requirements
- Proficiency with case management software and electronic documentation systems
- Valid driver's license and ability to travel regularly within an assigned service area
- Completion of state-mandated child welfare or adult protective services training
Tips for Your Family Service Specialist Job Search
Tailor your resume to case documentation
Hiring managers for family service specialist roles scan for concrete evidence of case management experience. Highlight the number of active cases you've managed, your familiarity with documentation systems, and any state-mandated reporting you've completed regularly.
List every relevant certification you hold
Certifications like CPR, mandatory reporter training, and child welfare competency credentials often appear as minimum requirements. Include them in a dedicated section near the top of your resume so screeners don't miss them before moving on.
Apply early to roles that fit
Migrate Mate lists family service specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by population and program type
Family service specialist roles vary widely by population served, from early childhood programs to adult protective services. Narrow your search by program type or agency focus so you're applying to roles where your direct experience with a specific population is a genuine asset.
Prepare scenario answers using real case examples
Interviewers for these roles rely heavily on behavioral questions about difficult family situations, safety decisions, and interagency coordination. Build your answers around actual cases you've handled, focusing on the decision you made, your reasoning, and what happened as a result.
Follow up with specific program references
After an interview, reference a specific program priority or population challenge the hiring manager mentioned. A follow-up note that connects your experience to their caseload reality signals genuine fit and stands out from generic thank-you messages.
Family Service Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most family service specialists?
The most active employers for family service specialists right now are AspireHopeNY, Families First Counseling Services, and YMCA, and the most openings are in New York, Iowa, and Florida, based on current listings on Migrate Mate as of November 2026. County and state government agencies alongside nonprofit community service organizations consistently represent the largest share of openings for this role.
How many family service specialist jobs are remote?
About 59% of family service specialist openings are fully remote or hybrid as of November 2026, reflecting the hands-on, community-based nature of most roles. Sub-areas with the greatest remote flexibility include administrative case coordination, eligibility determination, and telephone-based client support, while field-facing roles in home visiting and crisis response remain predominantly in-person.
How do you become a family service specialist?
Start by earning a bachelor's degree in social work, human services, psychology, or a related field, as most employers list this as a minimum requirement. Complete internships or field placements with a government agency or nonprofit that serves families. Obtain any state-required certifications for child welfare or protective services work. Apply to entry-level case aide or family support worker roles to build documented case management experience before moving into full specialist positions.
Can I get hired as a family service specialist with little experience?
Yes, many agencies hire candidates with limited professional experience if you have relevant field placement, volunteer work, or lived experience serving vulnerable populations. Emphasize any supervised client contact from internships, community organizations, or youth programs. Some county agencies offer trainee-level titles that provide structured on-the-job training, which is a practical entry point when your paid experience is thin.
What does the family service specialist interview process look like?
Most hiring processes start with a phone or video screen to confirm credentials and availability, followed by a panel interview with a supervisor and one or two colleagues from the team. Interviewers typically ask behavioral questions about handling safety concerns, working with resistant clients, and managing competing caseload priorities. Some agencies require a written scenario exercise or a brief presentation on a family services topic before a final offer is extended.
Where can I find and apply to family service specialist jobs?
You can find and apply to family service specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and program focus, then apply directly to each listing that fits. Checking back regularly ensures you catch new postings from government agencies and nonprofits as they go live.
See All 286+ Family Service Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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