Team Lead Jobs in Chicago, IL
Team Lead jobs in Chicago are concentrated in the Loop, River North, and the West Loop, with strong demand in retail operations, logistics, healthcare, and tech. Employers hiring right now include Dollar General, Adyen, and Sedex. Find a role that fits below and apply directly.
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Mortgage Forward is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
The Mortgage Collections Team Lead is responsible for the daily collection of more complex, past due accounts and is considered a Subject Matter Expert (SME) within the Collections Department. Possesses a strong understanding of all mortgage types and investors. Mitigates losses through calls, letters, skip tracing, credit analysis, determining debt collectability, and recommendations for loss mitigation options. This position is also responsible for coordinating with investors in managing the charge-off process, and post-charge off collection efforts to maximize recovery via placement with external agencies and attorneys. The Mortgage Collections Team Lead is driven to excellence, works with minimal supervision, and drives outstanding results. They will ensure that the needs of Mortgage Forward and its clients are met by providing high quality services to members, both internally and externally, while maintaining compliance with all state and federal laws pertaining to Mortgage Forward, and the Fair Debt Collection Act (FDCPA). This role possesses a strong knowledge of the Mortgage Forward and Investors’ Collections Policy, procedure and systems, inclusive of consumer bankruptcy, repossession and foreclosure. This position acts as a team resource and lead within the Collections Department and will possess the ability to work across all lines of the business to effectively service the relationship, as needed. The Mortgage Collections Team Lead will also be responsible for training, first level escalations, and oversight of the team.
As Mortgage Collections Lead your duties will:
- Ensure that during the collection activity, each borrower is treated with dignity, respect and receives quality member service.
- Maintains follow-up on past due accounts, contacting the borrower(s) for prompt repayment of obligations or a mutually acceptable loss mitigation plan.
- Make recommendations to the Vice President concerning the appropriate action on those accounts that cannot be contacted, or where a satisfactory arrangement cannot be made.
- Complies with all Federal and State laws and regulations (including Fair Debt Collection Practices Act and laws regarding bankruptcies, repossessions and foreclosures), as well as Mortgage Forward and investor policies, procedures and internal controls.
- Thoroughly develops and works all accounts for a minimum of two times per week.
- Prepare appropriate collection letters on delinquent loans.
- Manages the repossession of collateral from initial placement through sale and posting of sale proceeds.
- Participates in project teams as necessary.
- May appear in court proceedings when applicable, to serve as witness for Mortgage Forward.
- Ensures that the Vice President, Servicing is informed of problematic situations in a timely manner.
- Reviews and may authorize settlements on charged-off accounts within approved limits
- Refers accounts and members to agencies and attorneys for additional post charge off recovery collections.
- Negotiates repayment agreements with members in collection/legal cases.
- Assists the Vice President with all departmental audits and internal controls as required.
- Be the first line of escalation for collections related matters.
- Thorough knowledge of all company and investor guidelines for all collections and loss mitigation efforts.
- All other duties as assigned.
Requirements needed to be part of this team:
- Minimum of three years of similar or related experience
- A high school or GED diploma
Join us at Mortgage Forward and discover a workplace that invests in you! We’re the total package!
Mortgage Forward is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
The Mortgage Collections Team Lead is responsible for the daily collection of more complex, past due accounts and is considered a Subject Matter Expert (SME) within the Collections Department. Possesses a strong understanding of all mortgage types and investors. Mitigates losses through calls, letters, skip tracing, credit analysis, determining debt collectability, and recommendations for loss mitigation options. This position is also responsible for coordinating with investors in managing the charge-off process, and post-charge off collection efforts to maximize recovery via placement with external agencies and attorneys. The Mortgage Collections Team Lead is driven to excellence, works with minimal supervision, and drives outstanding results. They will ensure that the needs of Mortgage Forward and its clients are met by providing high quality services to members, both internally and externally, while maintaining compliance with all state and federal laws pertaining to Mortgage Forward, and the Fair Debt Collection Act (FDCPA). This role possesses a strong knowledge of the Mortgage Forward and Investors’ Collections Policy, procedure and systems, inclusive of consumer bankruptcy, repossession and foreclosure. This position acts as a team resource and lead within the Collections Department and will possess the ability to work across all lines of the business to effectively service the relationship, as needed. The Mortgage Collections Team Lead will also be responsible for training, first level escalations, and oversight of the team.
As Mortgage Collections Lead your duties will:
- Ensure that during the collection activity, each borrower is treated with dignity, respect and receives quality member service.
- Maintains follow-up on past due accounts, contacting the borrower(s) for prompt repayment of obligations or a mutually acceptable loss mitigation plan.
- Make recommendations to the Vice President concerning the appropriate action on those accounts that cannot be contacted, or where a satisfactory arrangement cannot be made.
- Complies with all Federal and State laws and regulations (including Fair Debt Collection Practices Act and laws regarding bankruptcies, repossessions and foreclosures), as well as Mortgage Forward and investor policies, procedures and internal controls.
- Thoroughly develops and works all accounts for a minimum of two times per week.
- Prepare appropriate collection letters on delinquent loans.
- Manages the repossession of collateral from initial placement through sale and posting of sale proceeds.
- Participates in project teams as necessary.
- May appear in court proceedings when applicable, to serve as witness for Mortgage Forward.
- Ensures that the Vice President, Servicing is informed of problematic situations in a timely manner.
- Reviews and may authorize settlements on charged-off accounts within approved limits
- Refers accounts and members to agencies and attorneys for additional post charge off recovery collections.
- Negotiates repayment agreements with members in collection/legal cases.
- Assists the Vice President with all departmental audits and internal controls as required.
- Be the first line of escalation for collections related matters.
- Thorough knowledge of all company and investor guidelines for all collections and loss mitigation efforts.
- All other duties as assigned.
Requirements needed to be part of this team:
- Minimum of three years of similar or related experience
- A high school or GED diploma
Join us at Mortgage Forward and discover a workplace that invests in you! We’re the total package!
See All 146+ Team Lead Jobs in Chicago
Find roles in Chicago that match your experience and apply in just a few clicks.
Find Team Lead JobsTeam Lead Job Market in Chicago
Who's Hiring
- Dollar General18
- Adyen9
- Sedex9
- RLDatix9
- Walmart9
Top Industries Hiring
- Healthcare & Medical Services
- Education
Team Lead Jobs in Chicago: Frequently Asked Questions
How do I get a team lead job in Chicago?
The strongest hiring in Chicago comes from retail chains, distribution and logistics hubs near O'Hare, large hospital systems on the North and West Sides, and tech companies anchored in the River North and West Loop corridors. Candidates who can show direct supervisory experience and familiarity with Chicago's shift-based or high-volume environments stand out. Tailoring your resume to reflect local employer expectations, such as union-adjacent environments or 24/7 operations, gives you a concrete edge in this market.
Which companies hire team leads in Chicago?
Employers hiring team leads in Chicago right now include Dollar General, Adyen, and Sedex, based on current listings on Migrate Mate as of September 2026. Chicago's mix of corporate headquarters, major medical centers, and large-scale logistics operations means team lead roles appear across a wide range of employer sizes and sectors.
Are there remote team lead jobs in Chicago?
Yes, though remote availability depends heavily on the role type. Team leads in retail, warehousing, food service, and healthcare are almost always on-site, while those overseeing customer support, software, or data operations have more flexibility. About 67% of team lead openings tied to Chicago are remote or hybrid as of September 2026, with the largest share of those coming from the tech and professional services sectors centered in the Loop and West Loop.
How can I get a team lead job in Chicago with little or no experience?
The most realistic entry path in Chicago is moving into a team lead role from a high-volume frontline position, such as a shift supervisor or senior associate, at one of the city's large retailers, distribution centers, or hospital systems. Chicago employers at places like Advocate Health, Amazon's Chicagoland fulfillment network, and major grocery or big-box retailers regularly promote from within. Building a record of informal leadership, training new hires, or covering a supervisor's duties makes that transition significantly easier to pitch.
Which industries hire the most team leads in Chicago?
Most team lead openings in Chicago sit in Healthcare & Medical Services and Education, per current listings on Migrate Mate as of September 2026. Chicago's role as a national logistics hub, combined with its dense concentration of hospital systems and corporate headquarters, sustains consistent team lead demand well above what a typical metro of its size would generate.
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