Technical Specialist Jobs in Michigan
Technical Specialist jobs in Michigan are in steady demand, concentrated in automotive engineering, defense systems, and advanced manufacturing, with openings at every level from field technician to senior systems specialist. The heaviest hiring activity is in Metro Detroit, Grand Rapids, and Ann Arbor, where employers like General Motors, Ford Motor Company, and Raytheon Technologies maintain large technical workforces. The most sought-after specialties include powertrain diagnostics, industrial automation, and quality systems support. Scan the live roles below and apply to whichever ones fit.
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Position Title
ITS Service Desk Tier I Technical Support Specialist
Job Summary
The ITS Service Desk Technical Support Specialist at Hillsdale College delivers high-quality IT support to faculty, staff, students, and guests. This role is based on the Hillsdale, MI campus but is responsible for providing remote support for the College’s Washington, DC campus, as well as assisting users at other College locations. The position is focused on ensuring timely resolution of incidents and requests, supporting enterprise applications, and maintaining efficient service desk operations aligned with ITIL best practices. While technical expertise is important, the position emphasizes strong customer service, clear communication, and adherence to standardized IT processes.
The ideal candidate will have two or more years of service desk or help desk experience in higher education or enterprise environments, a commitment to exceptional technical support, and the ability to work both independently and collaboratively to serve a diverse user base.
Essential Job Functions
Customer and Technical Support:
- Serve as the first point of contact for IT issues, managing incidents and service requests for the Washington, DC campus remotely, and supporting users at the Hillsdale campus.
- Troubleshoot and resolve issues on Windows and MacOS systems, iOS/Android mobile devices, printers, and basic networking.
- Support the deployment and use of enterprise applications, including Microsoft 365, Google Workspace, Box, and video conferencing platforms (e.g., Zoom, Teams).
- Provide account, access, and permissions support in Active Directory and cloud-based systems.
- Contribute to the development of IT knowledgebase articles and self-service documentation.
Operational Excellence:
- Follow ITIL-aligned processes for incident management, service request fulfillment, and problem management.
- Track, categorize, and prioritize requests in the Service Desk system, ensuring accurate documentation and timely resolution.
- Collaborate with IT teams and vendors to resolve complex issues and improve service delivery.
- Clearly communicate technical solutions to non-technical audiences, focusing on user satisfaction.
- Participate in continuous improvement efforts to streamline service desk operations and enhance efficiency.
Problem Management and Proactive Support:
- Identify recurring issues and trends, collaborating with peers to investigate root causes and recommend long-term solutions.
- Document fixes and procedures to reduce repeated incidents and improve resolution times.
- Support change enablement by helping review and test IT changes to minimize service disruption.
Required Qualifications
- Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field preferred, or equivalent professional experience.
- Minimum of 2 years of experience in a service desk or technical support role.
- ITIL Foundation certification desirable but not required; CompTIA A+ or similar certification desirable.
- Customer service training or experience highly desirable.
Other Skills
- Proficiency in Windows and MacOS administration, installation, configuration, and troubleshooting.
- Working knowledge of TCP/IP networking and modern Wi-Fi connectivity.
- Experience with Microsoft 365, Google Workspace, Box, and help desk tracking software.
- Familiarity with account administration in Active Directory and cloud-based identity management systems.
- Awareness of cybersecurity risks and best practices for mitigation.
- Excellent communication, customer service, and documentation skills.
- Ability to manage multiple requests, prioritize effectively, and adapt to new technologies.
- Flexible work hours may occasionally be required.
- Commitment to Hillsdale College’s mission and values.
Physical Demands
Ability to operate and install technology (hardware, software). Must be able to crawl under desks, lift or move up to 25 pounds, and carry equipment as needed. Ability to walk, stoop, crouch, or climb during installations.
Posting Number
S322P
Open Date
09/15/2026
Open Until Filled
Yes
Special Instructions to Applicants
Position Title
ITS Service Desk Tier I Technical Support Specialist
Job Summary
The ITS Service Desk Technical Support Specialist at Hillsdale College delivers high-quality IT support to faculty, staff, students, and guests. This role is based on the Hillsdale, MI campus but is responsible for providing remote support for the College’s Washington, DC campus, as well as assisting users at other College locations. The position is focused on ensuring timely resolution of incidents and requests, supporting enterprise applications, and maintaining efficient service desk operations aligned with ITIL best practices. While technical expertise is important, the position emphasizes strong customer service, clear communication, and adherence to standardized IT processes.
The ideal candidate will have two or more years of service desk or help desk experience in higher education or enterprise environments, a commitment to exceptional technical support, and the ability to work both independently and collaboratively to serve a diverse user base.
Essential Job Functions
Customer and Technical Support:
- Serve as the first point of contact for IT issues, managing incidents and service requests for the Washington, DC campus remotely, and supporting users at the Hillsdale campus.
- Troubleshoot and resolve issues on Windows and MacOS systems, iOS/Android mobile devices, printers, and basic networking.
- Support the deployment and use of enterprise applications, including Microsoft 365, Google Workspace, Box, and video conferencing platforms (e.g., Zoom, Teams).
- Provide account, access, and permissions support in Active Directory and cloud-based systems.
- Contribute to the development of IT knowledgebase articles and self-service documentation.
Operational Excellence:
- Follow ITIL-aligned processes for incident management, service request fulfillment, and problem management.
- Track, categorize, and prioritize requests in the Service Desk system, ensuring accurate documentation and timely resolution.
- Collaborate with IT teams and vendors to resolve complex issues and improve service delivery.
- Clearly communicate technical solutions to non-technical audiences, focusing on user satisfaction.
- Participate in continuous improvement efforts to streamline service desk operations and enhance efficiency.
Problem Management and Proactive Support:
- Identify recurring issues and trends, collaborating with peers to investigate root causes and recommend long-term solutions.
- Document fixes and procedures to reduce repeated incidents and improve resolution times.
- Support change enablement by helping review and test IT changes to minimize service disruption.
Required Qualifications
- Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field preferred, or equivalent professional experience.
- Minimum of 2 years of experience in a service desk or technical support role.
- ITIL Foundation certification desirable but not required; CompTIA A+ or similar certification desirable.
- Customer service training or experience highly desirable.
Other Skills
- Proficiency in Windows and MacOS administration, installation, configuration, and troubleshooting.
- Working knowledge of TCP/IP networking and modern Wi-Fi connectivity.
- Experience with Microsoft 365, Google Workspace, Box, and help desk tracking software.
- Familiarity with account administration in Active Directory and cloud-based identity management systems.
- Awareness of cybersecurity risks and best practices for mitigation.
- Excellent communication, customer service, and documentation skills.
- Ability to manage multiple requests, prioritize effectively, and adapt to new technologies.
- Flexible work hours may occasionally be required.
- Commitment to Hillsdale College’s mission and values.
Physical Demands
Ability to operate and install technology (hardware, software). Must be able to crawl under desks, lift or move up to 25 pounds, and carry equipment as needed. Ability to walk, stoop, crouch, or climb during installations.
Posting Number
S322P
Open Date
09/15/2026
Open Until Filled
Yes
Special Instructions to Applicants
See All 38 Technical Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Technical Specialist JobsTechnical Specialist Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Technical Specialist Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Medical Devices
- Science & Research
- Electronics & Hardware
- Biotechnology & Pharmaceuticals
What Michigan Employers Look For
The qualifications that appear most often in technical specialist jobs across Michigan.
- Associate or bachelor's degree in a technical field such as engineering technology or electronics
- Hands-on experience diagnosing or repairing mechanical, electrical, or software systems
- Familiarity with CAD software, PLCs, or industry-specific diagnostic tools
- Ability to read and interpret technical schematics, blueprints, or service manuals
- Strong written and verbal communication skills for documenting findings and training users
- Relevant industry certification such as CompTIA, ASE, or an OEM-specific credential
Technical Specialist Jobs in Michigan: Frequently Asked Questions
How do you become a technical specialist in Michigan?
Most technical specialist roles in Michigan require at minimum an associate degree in engineering technology, electronics, or a closely related field, though many employers prefer a bachelor's degree. Michigan does not impose a single statewide license for the broad title, but specific tracks carry their own credentials: automotive diagnostics roles typically require ASE certification, while industrial roles at Michigan manufacturers often expect PLC or Six Sigma training. Building hands-on experience through internships with Michigan's auto or defense sectors strengthens any application significantly.
Which companies hire technical specialists in Michigan?
Companies currently hiring technical specialists in Michigan include General Motors (GM), Ford Motor Company, and Quest Global, per current listings on Migrate Mate as of September 2026. Michigan's dense concentration of automotive OEMs, Tier 1 suppliers, and defense contractors means technical specialist demand stays consistent across both suburban Detroit corridors and outstate manufacturing hubs.
Which Michigan cities have the most technical specialist jobs?
Warren, Dearborn, and Southfield account for the largest share of technical specialist openings in Michigan. Metro Detroit leads because of the headquarters and engineering campuses of the major automotive OEMs and their supplier networks, while Grand Rapids draws volume from its strong medical device and advanced manufacturing base, and Ann Arbor benefits from the University of Michigan's research and technology spin-out ecosystem.
Are there remote technical specialist jobs in Michigan?
Yes, but they're relatively limited. Technical specialist work in Michigan is heavily tied to on-site diagnostics, manufacturing floors, and lab environments, which limits full-remote options. About 33% of technical specialist openings tied to Michigan are remote or hybrid as of September 2026, and those tend to be in software-side or documentation-heavy specialties rather than hands-on field roles.
How can I get hired as a technical specialist in Michigan with little or no experience?
The most realistic entry path is through an associate degree program at a Michigan community college such as Macomb Community College or Washtenaw Community College, which have direct pipelines into local automotive and manufacturing employers. Large Michigan employers including General Motors and Ford run co-op and new-grad technical programs that accept candidates without prior industry experience. Lateral moves from field service technician, quality inspector, or lab assistant roles are also common stepping stones. Earning an entry-level ASE, CompTIA A+, or OEM-specific certification before applying gives candidates a measurable edge.
Where can I find and apply to technical specialist jobs in Michigan?
You can find and apply to technical specialist jobs in Michigan on Migrate Mate, which lists current Michigan openings. Search the available roles, find the ones that match your experience and location, and apply directly through each listing.
See All 38 Technical Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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