Technical Support Associate Jobs in Austin, TX

WHO YOU ARE:
You’re up to the challenge of leading a dynamic team supporting multiple automation systems. You thrive in a fast-paced, rapidly evolving environment that presents new challenges every day. You enjoy working closely with internal and external users to build the best automation systems to meet the needs of Texans. You are a self-starting, creative problem solver, and an excellent communicator, keeping your team and leadership informed. You understand the value of developing excellent relationships with leaders of other teams to ensure cross-functional collaboration.

WHAT YOU WILL DO:
The Manager of Workforce Systems Automation & Technical Support (Manager IV) oversees technical subject matter experts in the design and optimization of critical systems serving the Texas workforce system (including WorkInTexas.com). Performs advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Your team will provide crucial help-desk support to TWC staff and local workforce boards, coordinate extensively with TWC’s Information Technology Division, and manage system vendors to implement continuous process improvements.

YOU WILL BE TRUSTED TO:

• Lead Technical Teams: Direct end-to-end operations, whether managing data compilation and visualization pipelines, or overseeing system design, vendor relations, and user-acceptance testing.
• Collaborate with Stakeholders: Coordinate input from internal and external stakeholders—including executive management, program staff, and local workforce development boards—to align automation and data analytics tools with business needs.

- Drive Strategic Planning: Work alongside division leadership to develop and execute both long- and short-term operational goals, identifying modernization and enhancement opportunities.

• Manage Project Lifecycles: Plan and implement enhanced business and automation initiatives, adhering to sound development standards to ensure deliverables meet quality standards and receive proper sign-offs.
• Coordinate Across Divisions: Act as a key liaison to TWC’s Information Technology Division and other internal teams to prioritize, schedule, and implement critical metrics and system updates.
• Ensure Accountability & Quality: Develop, implement, and maintain performance accountability and quality assurance processes, help-desk Service Level Agreement (SLA) tracking, and technical best practices.
• Develop Talent & Resources: Motivate, coach, and develop team members, prepare and evaluate annual budget requests, and carefully monitor department expenditures.

YOU ARE A GREAT FIT WITH:
Knowledge of:

• Best practices in data analysis, data integrity, reasonability testing, and quality assurance.
• Relational databases and structured query languages (SQL).
• Data analytics software and visualization tools (such as Power BI, Tableau, Advanced Excel, and SQL Server Management Studio).
• Diverse system applications designed to manage job seeker and employer needs, including tracking client participation in training, upskilling, internships, and apprenticeships.
• The Microsoft Office 365 application suite.

Skill in:

• Supervising, coaching, and motivating technical and support staff to meet department performance goals.
• Managing relationships with external IT vendors, developers, and diverse stakeholders to establish detailed business requirements and system modification requests.
• Creating administrative reports, dashboards, and specialized research projects involving statistical, financial, or policy analysis.
• Establishing priorities, standards, and measurement tools to monitor department functions and ensure projects are delivered on-time and within scope.
• Coordinating program activities and implementing innovative ways for staff to work more efficiently, and be better organized.
• Preparing and delivering presentations, reports, and strategic recommendations to executive leadership.
• Balancing competing priorities and requests in a high-demand environment.
• Writing complex SQL queries and utilizing programming languages like Python for data analysis and process automation.
• Utilizing and administering SharePoint and building workflows using Microsoft Power Platform (Power Automate, Power Apps, Forms).

Ability to:

• Work effectively in a fast-paced, cross-functional environment.
• Communicate proactively and transparently with leadership, teams, and internal/external stakeholders.
• Identify operational bottlenecks, evaluate alternatives, and implement creative, technical solutions.
• Think outside the box to recommend innovative systems or analytical approaches to challenges faced by the division.
• Develop and maintain excellent collaborative working relationships across the agency and with external partners.
• Stay informed of emerging technologies, legislative changes, and workforce programs that affect TWC.

YOU QUALIFY WITH:

• Five years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, one year and six months of which must have been in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications for this position.

YOU GAIN:

• A Family Friendly Certified Workplace

- Competitive salary: $7,790.32 - $8,179.83/month

• Retirement benefit options available through the Employees Retirement System of Texas
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees: https://www.ers.texas.gov/Active-Employees/Health-Benefits

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Austin:1117 Trinity St

1117 Trinity St

Austin 78701-1919