Technical Support Associate Jobs in Austin, TX

Job Summary

Lithium Networks LLC is an Austin-based managed IT services and cybersecurity provider supporting small and mid-sized businesses. The company manages, secures, and supports the technology environments its clients depend on, with security integrated into daily operations rather than offered as a separate service.

Lithium Networks takes a strategy-first approach. Each engagement begins with an understanding of how the client’s business operates, followed by an environment that is designed, documented, and supported to fit it. Client values remain the foundation of every project.

Recognized as Austin’s 2026 Best Business to Business Service, Lithium Networks offers its engineers direct client engagement and exposure to a broad range of infrastructure, cloud, and security environments.

Scope of Responsibilities

As a Support Engineer you will be working with multiple companies that utilize many different types of technologies.

Technologies you are required to know:

• Microsoft Windows platforms

• Solid experience handling Microsoft server platforms

• Experience with cloud and traditional SAN/NAS data storage solutions

• Strong experience in systems and network administration

• Basic Office 365 / G Suite administration

• Workstation hardware, software and printer troubleshooting

• Server hardware

• Experienced in installing and maintaining physical and virtual networks and firewalls

• Virtualization concepts

• Familiarity with Active Directory

Responsibilities and Duties

Daily duties:

• Facilitate client fixes

• Respond to trouble tickets in a timely manner

• Provide reports for said tickets

• Interface with customers

• Travel to customer sites

• Handle after shift support calls

• Work on projects while not working cases

Qualifications and Skills

Requirements:

• You must have good communication skills as you will be working closely with customers

• Hold a valid driver’s license and have reliable transportation

• Be able to demonstrate competency and process documentation

• Have at least 1 year of technical experience

• Certifications are a plus but not required

• Well-groomed appearance with business casual attire required

• Must have decent understanding of networking concepts and fundamentals (switching, firewall, protocol, topology and design)

Preferred but not required:

• Familiarity with Linux

• Exposure to AWS and Azure cloud platforms

• Security experience

• Cisco experience

Experience

• Troubleshooting: 1 year (Preferred)

• Windows: 1 year (Preferred)

Benefits

• Dental insurance

• Employee assistance program

• Health insurance

• Professional development assistance

• Vision insurance

Location

• Austin, TX 78752 (Required)

• Ability to commute to Austin, TX 78752 (Required)

• Work location: In person

This job description is not an exhaustive list of duties. Duties may change at the company’s discretion. Employment with Lithium Networks, LLC, is at-will.

Pay: $37,750.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• • Microsoft Windows platforms: 1 year (Required)

Work Location: In person