Technical Support Associate Jobs in Dallas, TX
Technical Support Associate jobs in Dallas are in strong demand, concentrated in Uptown, the Telecom Corridor in Richardson, and Las Colinas across technology services, telecommunications, and financial software firms. Employers hiring right now include Amazon Web Services, Atmos Energy Corporation, and EMBED. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Open roles143+
Top employerAmazon Web Services
Work type58% On-site
Top credentialBachelor's degree
Companies hiring17
Showing 5 of 143+ Technical Support Associate jobs
Technical Support Engineer
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Added 1w ago
Keysight Technologies
Technical Support Engineer
Dallas, Texas
Added 1w ago
3Phase Power L2 Technical Support Representative
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Added 1w ago
Schneider Electric
3Phase Power L2 Technical Support Representative
Dallas, Texas
Added 1w ago
Technical Support Specialist Lead
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Added 1w ago
CooperCompanies
Technical Support Specialist Lead
Dallas, Texas
Added 1w ago
Client Technical Support Expert
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Added 2w ago
Konica Minolta Business Solutions
Client Technical Support Expert
Dallas, Texas
Added 2w ago
Pre-Sales Technical Support Engineer | Networking Solutions
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Added 2w ago
Teltonika IoT Group
Pre-Sales Technical Support Engineer | Networking Solutions
Dallas, Texas
Added 2w ago
Added 1w ago
Technical Support Engineer
Keysight Technologies·Dallas, Texas
Job functions:
$107k - $178k/yr
Remote (US)
Bachelor's degree in information technology
10,000+ employees
Job Description
Overview:
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Are you someone who enjoys solving complex technical challenges and digging into issues that don't have obvious answers? In this role, you'll work at the intersection of networking, cloud technologies, virtualization, and telecommunications, helping some of the world's largest service providers and enterprises keep critical systems running.
As a Technical Support Engineer, you'll become a trusted technical advisor to customers, partnering with them to troubleshoot sophisticated software and infrastructure environments. You'll investigate issues across technologies such as Kubernetes, OpenShift, Linux, VMware, Docker, and OpenStack, collaborating closely with engineering and product teams to drive solutions and influence future product improvements.
What makes this role unique is the variety. One day you may be troubleshooting a cloud-native deployment, and the next you may be tracing a complex network issue impacting a customer's production environment. You'll continuously learn emerging technologies, gain deep expertise in industry-leading network visibility and monitoring solutions, and play a direct role in our customers' success.
If you're motivated by solving puzzles, enjoy working with cutting-edge technologies, and want a role where you'll keep learning and growing, we'd love to hear from you.
Responsibilities:
Preferred Qualifications:
Careers Privacy Statement
Keysight is an Equal Opportunity Employer
Texas Pay Range: Minimum $106,810 – Maximum $178,020
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Are you someone who enjoys solving complex technical challenges and digging into issues that don't have obvious answers? In this role, you'll work at the intersection of networking, cloud technologies, virtualization, and telecommunications, helping some of the world's largest service providers and enterprises keep critical systems running.
As a Technical Support Engineer, you'll become a trusted technical advisor to customers, partnering with them to troubleshoot sophisticated software and infrastructure environments. You'll investigate issues across technologies such as Kubernetes, OpenShift, Linux, VMware, Docker, and OpenStack, collaborating closely with engineering and product teams to drive solutions and influence future product improvements.
What makes this role unique is the variety. One day you may be troubleshooting a cloud-native deployment, and the next you may be tracing a complex network issue impacting a customer's production environment. You'll continuously learn emerging technologies, gain deep expertise in industry-leading network visibility and monitoring solutions, and play a direct role in our customers' success.
If you're motivated by solving puzzles, enjoy working with cutting-edge technologies, and want a role where you'll keep learning and growing, we'd love to hear from you.
Responsibilities:
- Resolve customer-reported issues across phone, email, and occasional on-site engagements, minimizing downtime and restoring service with minimal disruption.
- Troubleshoot and diagnose complex issues across Keysight software solutions, network visibility platforms, and cloud-native/containerized environments, performing accurate root-cause analysis to maintain system stability and performance.
- Ensure seamless interoperability across integrated Keysight solutions by proactively identifying, investigating, and resolving integration issues before they impact customer operations.
- Coordinate effectively with Technical Support, Engineering, Product Management, and Sales teams to drive timely resolution of complex, cross-functional customer issues.
- Validate system performance and confirm issue resolution by analyzing test results and comparing outcomes against expected system behavior.
- Improve product reliability by identifying, documenting, and escalating software defects, design issues, and maintenance concerns, helping drive continuous product enhancement.
- Partner with Product Line Management and Engineering teams to communicate customer feedback, influence product improvements, and contribute to future roadmap discussions.
- Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles to improve knowledge sharing and enable customer and internal self-service.
- Support customer deployments, upgrades, migrations, and configuration activities across physical, virtualized, and cloud-native environments.
- Participate in a 24x7 on-call support rotation to ensure continuous support coverage for business-critical customer environments.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or an equivalent combination of education and experience.
- Typically, 8+ years of experience supporting, troubleshooting, and resolving complex issues in telecommunications, networking, cloud-native, or enterprise software environments.
- Advanced experience administering and troubleshooting Red Hat OpenShift environments.
- Advanced experience deploying, administering, and troubleshooting OpenStack cloud infrastructure.
- Hands-on experience deploying, administering, and troubleshooting virtualized and containerized environments, including VMware, Docker containers, Kubernetes, and Rancher.
- Working knowledge of Java, JavaScript, jQuery, RESTful APIs, JSON, and related technologies.
- Strong expertise in root cause analysis, performance troubleshooting, and problem resolution within complex distributed systems.
- Proven ability to independently manage highly complex customer issues and drive resolution across multiple teams.
- Excellent verbal and written communication skills, with the ability to collaborate effectively with customers, support teams, engineering teams, and product organizations.
Preferred Qualifications:
- Expert-level Linux administration and command-line troubleshooting skills.
- Advanced Kubernetes troubleshooting experience, including cluster architecture, kubectl diagnostics, pod and node networking, ingress issues, storage troubleshooting, and log/event analysis.
- Experience supporting Tier 1 or Tier 2 telecommunications carriers, network equipment vendors, or cable/broadband service providers.
- Strong knowledge of networking technologies and routing protocols, including BGP, OSPF, VPLS, TCP/IP, IPv4, and IPv6.
- Experience configuring, testing, and troubleshooting routing and switching platforms from Cisco, Juniper, and Nokia.
- Cisco CCNP, CCIE, or equivalent advanced networking certification.
- Familiarity with ITIL incident, problem, and change management practices.
- Experience utilizing CRM and case management tools such as Salesforce and ServiceNow.
- Experience supporting cloud-native, microservices-based, and distributed application architectures.
Careers Privacy Statement
Keysight is an Equal Opportunity Employer
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Pay Transparency
The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.
Texas Pay Range: Minimum $106,810 – Maximum $178,020
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- Incentive Programs
- ESPP (Employee Stock Purchase Plan)
Keysight Technologies
Technical Support Engineer
Dallas, Texas
Added 1w ago10,000+ employees
Job functions:
$107k - $178k/yr
Remote (US)
Bachelor's degree in information technology
Job Description
Overview:
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Are you someone who enjoys solving complex technical challenges and digging into issues that don't have obvious answers? In this role, you'll work at the intersection of networking, cloud technologies, virtualization, and telecommunications, helping some of the world's largest service providers and enterprises keep critical systems running.
As a Technical Support Engineer, you'll become a trusted technical advisor to customers, partnering with them to troubleshoot sophisticated software and infrastructure environments. You'll investigate issues across technologies such as Kubernetes, OpenShift, Linux, VMware, Docker, and OpenStack, collaborating closely with engineering and product teams to drive solutions and influence future product improvements.
What makes this role unique is the variety. One day you may be troubleshooting a cloud-native deployment, and the next you may be tracing a complex network issue impacting a customer's production environment. You'll continuously learn emerging technologies, gain deep expertise in industry-leading network visibility and monitoring solutions, and play a direct role in our customers' success.
If you're motivated by solving puzzles, enjoy working with cutting-edge technologies, and want a role where you'll keep learning and growing, we'd love to hear from you.
Responsibilities:
Preferred Qualifications:
Careers Privacy Statement
Keysight is an Equal Opportunity Employer
Texas Pay Range: Minimum $106,810 – Maximum $178,020
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Are you someone who enjoys solving complex technical challenges and digging into issues that don't have obvious answers? In this role, you'll work at the intersection of networking, cloud technologies, virtualization, and telecommunications, helping some of the world's largest service providers and enterprises keep critical systems running.
As a Technical Support Engineer, you'll become a trusted technical advisor to customers, partnering with them to troubleshoot sophisticated software and infrastructure environments. You'll investigate issues across technologies such as Kubernetes, OpenShift, Linux, VMware, Docker, and OpenStack, collaborating closely with engineering and product teams to drive solutions and influence future product improvements.
What makes this role unique is the variety. One day you may be troubleshooting a cloud-native deployment, and the next you may be tracing a complex network issue impacting a customer's production environment. You'll continuously learn emerging technologies, gain deep expertise in industry-leading network visibility and monitoring solutions, and play a direct role in our customers' success.
If you're motivated by solving puzzles, enjoy working with cutting-edge technologies, and want a role where you'll keep learning and growing, we'd love to hear from you.
Responsibilities:
- Resolve customer-reported issues across phone, email, and occasional on-site engagements, minimizing downtime and restoring service with minimal disruption.
- Troubleshoot and diagnose complex issues across Keysight software solutions, network visibility platforms, and cloud-native/containerized environments, performing accurate root-cause analysis to maintain system stability and performance.
- Ensure seamless interoperability across integrated Keysight solutions by proactively identifying, investigating, and resolving integration issues before they impact customer operations.
- Coordinate effectively with Technical Support, Engineering, Product Management, and Sales teams to drive timely resolution of complex, cross-functional customer issues.
- Validate system performance and confirm issue resolution by analyzing test results and comparing outcomes against expected system behavior.
- Improve product reliability by identifying, documenting, and escalating software defects, design issues, and maintenance concerns, helping drive continuous product enhancement.
- Partner with Product Line Management and Engineering teams to communicate customer feedback, influence product improvements, and contribute to future roadmap discussions.
- Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles to improve knowledge sharing and enable customer and internal self-service.
- Support customer deployments, upgrades, migrations, and configuration activities across physical, virtualized, and cloud-native environments.
- Participate in a 24x7 on-call support rotation to ensure continuous support coverage for business-critical customer environments.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or an equivalent combination of education and experience.
- Typically, 8+ years of experience supporting, troubleshooting, and resolving complex issues in telecommunications, networking, cloud-native, or enterprise software environments.
- Advanced experience administering and troubleshooting Red Hat OpenShift environments.
- Advanced experience deploying, administering, and troubleshooting OpenStack cloud infrastructure.
- Hands-on experience deploying, administering, and troubleshooting virtualized and containerized environments, including VMware, Docker containers, Kubernetes, and Rancher.
- Working knowledge of Java, JavaScript, jQuery, RESTful APIs, JSON, and related technologies.
- Strong expertise in root cause analysis, performance troubleshooting, and problem resolution within complex distributed systems.
- Proven ability to independently manage highly complex customer issues and drive resolution across multiple teams.
- Excellent verbal and written communication skills, with the ability to collaborate effectively with customers, support teams, engineering teams, and product organizations.
Preferred Qualifications:
- Expert-level Linux administration and command-line troubleshooting skills.
- Advanced Kubernetes troubleshooting experience, including cluster architecture, kubectl diagnostics, pod and node networking, ingress issues, storage troubleshooting, and log/event analysis.
- Experience supporting Tier 1 or Tier 2 telecommunications carriers, network equipment vendors, or cable/broadband service providers.
- Strong knowledge of networking technologies and routing protocols, including BGP, OSPF, VPLS, TCP/IP, IPv4, and IPv6.
- Experience configuring, testing, and troubleshooting routing and switching platforms from Cisco, Juniper, and Nokia.
- Cisco CCNP, CCIE, or equivalent advanced networking certification.
- Familiarity with ITIL incident, problem, and change management practices.
- Experience utilizing CRM and case management tools such as Salesforce and ServiceNow.
- Experience supporting cloud-native, microservices-based, and distributed application architectures.
Careers Privacy Statement
Keysight is an Equal Opportunity Employer
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Pay Transparency
The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.
Texas Pay Range: Minimum $106,810 – Maximum $178,020
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- Incentive Programs
- ESPP (Employee Stock Purchase Plan)
See All 143+ Technical Support Associate Jobs in Dallas
Find roles in Dallas that match your experience and apply in just a few clicks.
Find JobsTechnical Support Associate Job Market in Dallas
Who's Hiring
- Amazon Web Services15
- Atmos Energy Corporation15
- EMBED8
- Ben E. Keith8
- Herc Rentals8
Top Industries Hiring
- Energy15
- Technology & Software8
- Electronics & Hardware8
Technical Support Associate Jobs in Dallas: Frequently Asked Questions
How do I get a technical support associate job in Dallas?
Focus your search on the Telecom Corridor in Richardson, Las Colinas, and Uptown Dallas, where technology services, telecom infrastructure, and fintech firms cluster their support operations. Employers in these areas favor candidates who can demonstrate hands-on troubleshooting with ticketing systems like ServiceNow or Zendesk. CompTIA A+ or similar certifications give you a concrete edge over other applicants in Dallas's competitive mid-market tech scene.
Which companies hire technical support associates in Dallas?
Companies currently hiring technical support associates in Dallas include Amazon Web Services, Atmos Energy Corporation, and EMBED, per current listings on Migrate Mate as of November 2026. Dallas draws a mix of large enterprise technology firms, regional telecom providers, and growing fintech companies, all of which maintain dedicated support teams locally.
Are there remote technical support associate jobs in Dallas?
Yes, though availability depends on the role: desk-based and software support positions are commonly remote, while roles tied to hardware or on-site infrastructure rarely are. About 42% of technical support associate openings tied to Dallas are remote or hybrid as of November 2026, with most remote work concentrated in software and SaaS support functions. Dallas-based tech companies in particular tend to offer flexible hybrid arrangements for Tier 1 and Tier 2 support roles.
How can I get a technical support associate job in Dallas with little or no experience?
The most realistic entry path in Dallas is through help desk or IT support specialist roles at managed service providers and mid-size technology companies in the Telecom Corridor and Las Colinas area, which regularly hire candidates with certifications rather than degrees. Pursuing a CompTIA A+ or Google IT Support Certificate and applying to contract-to-hire positions at Dallas staffing firms that specialize in technology placements can open the door quickly. Community College of Dallas programs in IT fundamentals also provide a local credential that resonates with regional employers.
Which industries hire the most technical support associates in Dallas?
Dallas technical support associate roles concentrate in Energy, Technology & Software, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. Dallas's deep roots in telecommunications infrastructure, its growing fintech corridor, and its large base of enterprise software firms make it one of the stronger markets for technical support roles in the South-Central United States.
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See All 143+ Technical Support Associate Jobs in Dallas
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