Technical Support Engineer Jobs in Maryland
Technical Support Engineer jobs in Maryland are in steady demand, concentrated in the cybersecurity, defense contracting, and government IT sectors that define the state's technology economy. Baltimore, Rockville, and the Columbia-Annapolis corridor account for the bulk of open roles, with established employers like Leidos, Northrop Grumman, and T. Rowe Price consistently hiring across entry to senior levels. The most sought-after specialties in Maryland include network infrastructure support, cloud systems troubleshooting, and enterprise help desk operations. See the openings below and apply to the ones that match your experience.
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Showing 5 of 29+ Technical Support Engineer jobs
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- Bachelor's degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be able to work hybrid/onsite at HQ in Columbia, MD
And Ideally:
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA's
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
#LI-MM1
#LI-Hybrid
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You'll Need:
- Bachelor's degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be able to work hybrid/onsite at HQ in Columbia, MD
And Ideally:
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA's
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
#LI-MM1
#LI-Hybrid
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
See All 29 Technical Support Engineer Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsTechnical Support Engineer Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Technical Support Engineer Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in technical support engineer jobs across Maryland.
- CompTIA A+, Network+, or Security+ certification recognized by Maryland federal contractors
- Bachelor's degree in information technology, computer science, or a related technical field
- Hands-on experience diagnosing and resolving hardware, software, and network issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for end-user and stakeholder support
- Ability to obtain a security clearance for roles supporting Maryland government or defense clients
Technical Support Engineer Jobs in Maryland: Frequently Asked Questions
How do you become a technical support engineer in Maryland?
Most Maryland employers expect at least an associate or bachelor's degree in information technology, computer science, or a related field, though some entry roles accept equivalent hands-on experience. Maryland has no state-issued license for technical support engineers, so the practical path is earning vendor-neutral certifications such as CompTIA A+ or Network+ alongside a degree. Candidates targeting the state's large defense and government IT employers should plan early for federal security clearance eligibility, which many Maryland postings require.
How much do technical support engineers make in Maryland?
Technical support engineers in Maryland earn a median of about $155,650 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $100,960 for the lowest 10% to over $207,480 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire technical support engineers in Maryland?
Maryland technical support engineer roles are posted by Tenable, Rippling, and Metalcraft and others right now, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of federal agencies, defense contractors, and financial services firms means hiring is consistent year-round rather than seasonal.
Which Maryland cities have the most technical support engineer jobs?
Baltimore, Bethesda, and Columbia lead Maryland for technical support engineer openings. Baltimore anchors the market with its large hospital systems, financial institutions, and government agencies, while Rockville and the broader Montgomery County corridor draw roles tied to federal contractors, biotech firms, and the proximity to Washington D.C. that makes hybrid and on-site support positions especially common there.
Are there remote technical support engineer jobs in Maryland?
Yes, and more than many technical roles, because a significant portion of the work involves remote diagnosis and ticket resolution that does not require physical presence. About 53% of technical support engineer openings tied to Maryland are remote or hybrid as of September 2026, reflecting the desk-based nature of much of the work. The most remote-friendly sub-areas are cloud support, software troubleshooting, and enterprise help desk, while roles requiring hands-on hardware repair or classified government work tend to be fully on-site.
How can I get hired as a technical support engineer in Maryland with little or no experience?
The most realistic entry path is an IT help desk or desktop support associate role, which Maryland's defense contractors, hospital systems like Johns Hopkins Medicine and University of Maryland Medical System, and state agencies routinely post as junior positions open to new graduates. Earning a CompTIA A+ certification before applying gives candidates a concrete credential employers recognize. Lateral moves from roles such as IT technician, systems administrator assistant, or network operations center analyst are common stepping stones at Maryland employers looking to promote from within.
Where can I find and apply to technical support engineer jobs in Maryland?
You can find and apply to technical support engineer jobs in Maryland on Migrate Mate, which lists current Maryland openings. Search the listings to find roles that match your experience level, preferred location, and specialty, then apply directly to the ones that fit.
See All 29 Technical Support Engineer Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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