TN Visa Guest Service Supervisor Jobs
Guest Service Supervisor roles qualify for TN visa sponsorship under the USMCA treaty when the position requires a hospitality-related degree and involves direct oversight of front-line staff. Canadian citizens can enter at the border without a cap; Mexican citizens apply at a U.S. consulate under the annual TN allocation.
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Tour and Visitor Experience Supervisor
(Tour and Information Services Coordinator 4)
Monday - Friday | 8AM - 5PM | ON-SITE
NOTE:
The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible.
Who We Are:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
About the Opportunity:
As the Tour and Visitor Experience Supervisor, you will provide strategic leadership and comprehensive oversight for the Washington State Capitol’s visitor engagement and civic education programs. Reporting to the Deputy Assistant Director of Capitol Security and Visitor Services, you will manage all tour operations and visitor information services, ensuring a seamless, educational experience for the public. You will lead a dedicated team to develop innovative resources, such as new tour formats and educational brochures, that foster citizen engagement while carefully balancing visitor flow to protect the integrity of daily government business. By establishing high standards for civic education and collaborating with key agency partners, you will play a vital role in strengthening the connection between Washington’s citizens and their state government.
Duties
Some of What You’ll Enjoy Doing Includes:
- Oversee Capitol tours and visitor services. Develop, improve and expand programs to increase program quality and promote civic engagement.
- Manage day-to-day operations and volunteer programs to ensure a high-quality, seamless visitor experience.
- Host various tour types to the public and visiting schools as needed.
- Direct the recruitment, training, supervision, and professional development of full-time and seasonal staff.
- Administer the Civic Education Tour Program, including reservation management and complex scheduling.
- Coordinate and collaborate with agency staff, elected officials, Supreme Court and Legislative staff to ensure smooth operations.
- Manage program budgets, procurement, and administrative needs.
- Develop strategic goals, policies, and standards to maintain high-quality civic education and service delivery.
- Monitor program health through data reporting, web updates, facility logistics, and emergency safety protocols.
- Other duties as needed.
Qualifications
Required Qualifications
- Six (6) years of combined relevant education and/or experience. NOTE:
- Qualifying experience will include supervising or managing a tour, volunteer, or community/public relations program.
- Qualifying education will be in business, education, social science, communication, history, or related field.
- Supervisory experience to include hiring, disciplining, assigning, monitoring, and evaluating the work of others.
Preferred Qualifications:
- Experience with community and public engagement.
- Ability to communicate in more than one language.
- Knowledge of civics, the legislative process and/or Washington State history.
- Experience speaking in front of large groups.
Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
Supplemental Information
How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
- A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
- A current resume, detailing experience, and education
- A current list of at least three (3) professional references with current contact information
Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
Please Note:
By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.
Background Check Notice:
Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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Description
Tour and Visitor Experience Supervisor
(Tour and Information Services Coordinator 4)
Monday - Friday | 8AM - 5PM | ON-SITE
NOTE:
The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible.
Who We Are:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
About the Opportunity:
As the Tour and Visitor Experience Supervisor, you will provide strategic leadership and comprehensive oversight for the Washington State Capitol’s visitor engagement and civic education programs. Reporting to the Deputy Assistant Director of Capitol Security and Visitor Services, you will manage all tour operations and visitor information services, ensuring a seamless, educational experience for the public. You will lead a dedicated team to develop innovative resources, such as new tour formats and educational brochures, that foster citizen engagement while carefully balancing visitor flow to protect the integrity of daily government business. By establishing high standards for civic education and collaborating with key agency partners, you will play a vital role in strengthening the connection between Washington’s citizens and their state government.
Duties
Some of What You’ll Enjoy Doing Includes:
- Oversee Capitol tours and visitor services. Develop, improve and expand programs to increase program quality and promote civic engagement.
- Manage day-to-day operations and volunteer programs to ensure a high-quality, seamless visitor experience.
- Host various tour types to the public and visiting schools as needed.
- Direct the recruitment, training, supervision, and professional development of full-time and seasonal staff.
- Administer the Civic Education Tour Program, including reservation management and complex scheduling.
- Coordinate and collaborate with agency staff, elected officials, Supreme Court and Legislative staff to ensure smooth operations.
- Manage program budgets, procurement, and administrative needs.
- Develop strategic goals, policies, and standards to maintain high-quality civic education and service delivery.
- Monitor program health through data reporting, web updates, facility logistics, and emergency safety protocols.
- Other duties as needed.
Qualifications
Required Qualifications
- Six (6) years of combined relevant education and/or experience. NOTE:
- Qualifying experience will include supervising or managing a tour, volunteer, or community/public relations program.
- Qualifying education will be in business, education, social science, communication, history, or related field.
- Supervisory experience to include hiring, disciplining, assigning, monitoring, and evaluating the work of others.
Preferred Qualifications:
- Experience with community and public engagement.
- Ability to communicate in more than one language.
- Knowledge of civics, the legislative process and/or Washington State history.
- Experience speaking in front of large groups.
Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
Supplemental Information
How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
- A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
- A current resume, detailing experience, and education
- A current list of at least three (3) professional references with current contact information
Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
Please Note:
By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.
Background Check Notice:
Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts
See all 14+ Guest Service Supervisor jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Guest Service Supervisor
Match your credential to the role
CBP officers assess whether your degree field directly relates to Guest Service Supervisor duties. A hospitality management, tourism, or business administration degree strengthens your case more than an unrelated credential paired with experience alone.
Target hotels with dedicated HR compliance teams
Large hotel groups and resort operators routinely sponsor TN visas because their HR departments are experienced with visa sponsorship generally. Smaller independent properties often stall at the offer stage simply because they've never navigated the TN process before, which requires an employer support letter rather than government filing.
Clarify the specialty occupation framing early
Guest Service Supervisor can be approved under Hotel Manager or Management Consultant categories depending on your duties. Ask the employer to confirm which USMCA category they'll use in the offer letter before you accept, so your credentials align with that framing.
Use Migrate Mate to find sponsoring employers
Search Migrate Mate to identify hospitality employers actively offering TN visa sponsorship for Guest Service Supervisor roles. Leads filtered to your nationality save time that generic job searches waste on employers unfamiliar with TN requirements.
Prepare your Canadian port-of-entry package correctly
Canadian citizens apply for TN status directly at the land border or airport with CBP. Bring your job offer letter, degree transcripts, and credential credentials in a single organized packet. Incomplete documents are the primary reason CBP defers or denies entry-day TN applications.
Request the employer write your support letter before you resign
Before presenting your TN application at the border, confirm your employer has prepared a formal support letter outlining the role, your qualifications, and the TN eligibility criteria. Have this letter ready to present along with your documentation at the port of entry. Verify completion of these employer preparations before you give notice to your current employer.
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Find Guest Service Supervisor JobsGuest Service Supervisor TN Visa: Frequently Asked Questions
Does a Guest Service Supervisor role qualify for a TN visa?
Yes, but the role must involve managing guest service operations and require a relevant bachelor's degree in hospitality management, tourism, or business administration. CBP evaluates whether the position genuinely requires that theoretical knowledge, not just supervisory experience. Roles that function primarily as shift coordinators without a degree requirement are harder to approve under TN.
How does the TN visa compare to H-1B for Guest Service Supervisor jobs?
The TN visa has no annual lottery, no cap for Canadian citizens, and no multi-month USCIS processing queue. Canadian applicants can receive TN status on the same day at a port of entry. The H-1B requires an April lottery with roughly a 25% selection rate and months of processing, making TN far more predictable for hospitality professionals who qualify.
Where can I find Guest Service Supervisor jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. roles with TN visa sponsorship. Searching there filters out employers unfamiliar with TN, so you're connecting with hospitality companies that have already committed to sponsoring the visa category. Generic job boards rarely surface sponsorship intent at all.
Can Mexican citizens get TN visa sponsorship for this role?
Yes, Mexican citizens are eligible for TN status under USMCA for qualifying Guest Service Supervisor positions, but the process differs from Canadians. Mexican applicants must apply at a U.S. consulate in Mexico and are subject to the annual TN visa allocation. Approval timelines depend on consulate appointment availability, so planning ahead matters more than it does for Canadians.
What happens to my TN status if my Guest Service Supervisor job ends?
Your TN status is tied to that specific employer and job. If employment ends, you're expected to leave the U.S. or change status. CBP and USCIS don't provide a formal grace period under TN rules the way H-1B holders receive 60 days. Securing a new employer and a fresh TN filing or port-of-entry application is the standard path forward.
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