TN Visa Guest Service Attendant Jobs
Guest Service Attendant roles qualify for TN visa sponsorship under the USMCA's Hotel Manager category when the position involves supervisory or management-level hospitality duties. Canadian citizens can secure TN status at the port of entry without a cap or lottery. Mexican nationals require a consular visa appointment.
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Get Access To All JobsCOMPENSATION TYPE: Yearly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
LOCATION:
Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike. The hotel is just steps away from Bayfront Park, home to concerts, fairs, and other cultural events. The YVE's stylishly designed modern guestrooms look over either Biscayne Bay or the soaring Miami skyline. Guests can enjoy the property's onsite, three-meal restaurant, Biscayne Tavern, or choose to go out and explore the nearby culinary scene.
Overview:
The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
- Assist daily in the guest reception.
- Responds daily to all social media feedback, follow up with guests as well as internally.
- Communicates effectively and genuinely with guests, team members and other departments.
- Assists and often leads guest service training initiatives within the front office department.
- Maintains a friendly and caring demeanor at all times in a fast paced environment.
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
- Demonstrates teamwork by cooperating and assisting colleagues as needed.
- Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals.
- Maintains and updates all guest profiles.
- Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests.
- Works with all new hires for FD training.
- Interviews, hires and trains guest services agents.
- Becomes informed of events/functions in the hotel during shifts.
- Maintains a house bank and keeps an accurate report of daily receipts and deposits.
- Is able to work with and understand basic financial data and information.
- Is able to find guest centric solutions.
- Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
- Is able to take or assist with reservations.
- Is able to assist at PBX.
- Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
- Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
- Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceeds our service standards.
- Maintains a good relationship with repeat guests and their special requests.
- Is able to supervise a shift when needed.
- Works closely with Sales and their VIP Clients.
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
- Has knowledge of and assists in all emergency procedures as required.
- Attends all mandatory meetings and training classes.
- Has knowledge of the names, titles and positions of key people within the hotel.
- Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, public transportation, retail, and restaurants etc.
- Completes all checklists as assigned.
QUALIFICATIONS
- A 4-year college degree and at least 1 year of related experience required.
- Supervisory experience required. Labor experience and OPERA experiences preferred.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Long hours sometimes required. Two overnight shifts with this position.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
COMPENSATION TYPE: Yearly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
LOCATION:
Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike. The hotel is just steps away from Bayfront Park, home to concerts, fairs, and other cultural events. The YVE's stylishly designed modern guestrooms look over either Biscayne Bay or the soaring Miami skyline. Guests can enjoy the property's onsite, three-meal restaurant, Biscayne Tavern, or choose to go out and explore the nearby culinary scene.
Overview:
The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
- Assist daily in the guest reception.
- Responds daily to all social media feedback, follow up with guests as well as internally.
- Communicates effectively and genuinely with guests, team members and other departments.
- Assists and often leads guest service training initiatives within the front office department.
- Maintains a friendly and caring demeanor at all times in a fast paced environment.
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
- Demonstrates teamwork by cooperating and assisting colleagues as needed.
- Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals.
- Maintains and updates all guest profiles.
- Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests.
- Works with all new hires for FD training.
- Interviews, hires and trains guest services agents.
- Becomes informed of events/functions in the hotel during shifts.
- Maintains a house bank and keeps an accurate report of daily receipts and deposits.
- Is able to work with and understand basic financial data and information.
- Is able to find guest centric solutions.
- Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
- Is able to take or assist with reservations.
- Is able to assist at PBX.
- Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
- Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
- Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceeds our service standards.
- Maintains a good relationship with repeat guests and their special requests.
- Is able to supervise a shift when needed.
- Works closely with Sales and their VIP Clients.
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
- Has knowledge of and assists in all emergency procedures as required.
- Attends all mandatory meetings and training classes.
- Has knowledge of the names, titles and positions of key people within the hotel.
- Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, public transportation, retail, and restaurants etc.
- Completes all checklists as assigned.
QUALIFICATIONS
- A 4-year college degree and at least 1 year of related experience required.
- Supervisory experience required. Labor experience and OPERA experiences preferred.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Long hours sometimes required. Two overnight shifts with this position.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
See all 869+ Guest Service Attendant jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Service Attendant roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Guest Service Attendant
Match your credentials to the Hotel Manager category
TN classification for Guest Service Attendants depends on framing the role under the Hotel Manager occupation. Your résumé and supporting documents must emphasize supervisory duties, guest relations management, and any hospitality credentials or post-secondary training you hold.
Target employers experienced with visa sponsorship
Large hotel brands and resort operators sponsor work visa holders and have internal HR processes for it. Prioritize properties under major hospitality groups, where the legal and compliance teams already understand USMCA documentation requirements and the TN visa application process. Many of these employers have recent visa filings and experience with work visa sponsorship generally, which can streamline your support letter preparation and port-of-entry or consulate application.
Ask employers about their TN support letter process
Before accepting an offer, confirm whether the employer prepares the support letter independently or uses outside counsel. Delays in support letter preparation can push back your start date, so knowing their process upfront protects your timeline.
Use Migrate Mate to find employers offering sponsorship
Not every hospitality posting discloses TN sponsorship availability. Search Migrate Mate to identify Guest Service Attendant roles from employers verified to support TN visa workers, so you spend time on applications that can actually move forward.
Prepare a role description letter before interviewing
Canadian nationals present TN documentation directly at the port of entry, so having a detailed employer support letter ready before your first interview speeds the process considerably. The letter must describe your duties, qualifications, and USMCA occupational category explicitly.
Mexican nationals should confirm consular appointment lead times early
TN visas for Mexican citizens require a consular interview rather than port-of-entry processing. Appointment wait times at U.S. consulates in Mexico vary by city and season, so factor that window into your job offer negotiation and proposed start date.
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Find Guest Service Attendant JobsGuest Service Attendant TN Visa: Frequently Asked Questions
Does a Guest Service Attendant role qualify for a TN visa?
It depends on how the role is defined. The TN visa does not list Guest Service Attendant as a standalone occupation, but positions that involve managing guest relations, supervising front desk operations, or overseeing service delivery can qualify under the Hotel Manager category. The employer's job description and your credentials must support that classification clearly.
How does TN visa sponsorship for this role compare to H-1B?
TN visa sponsorship is faster and more predictable for this role than H-1B. There is no lottery, no annual cap for Canadian citizens, and Canadians can be approved at the port of entry the same day. H-1B requires a March registration, a random lottery selection, and months of processing before any work can begin. For hospitality roles, TN is the practical path.
Where can I find Guest Service Attendant jobs that offer TN visa sponsorship?
Most hospitality job postings do not explicitly state whether TN sponsorship is available, which makes searching by job title alone inefficient. Migrate Mate filters roles by employers with verified sponsorship history, so you can identify Guest Service Attendant positions where TN visa support is already part of the hiring process rather than an afterthought.
What documents does my employer need to provide for my TN application?
Your employer must provide a support letter on company letterhead that describes your job title, duties, qualifications, the USMCA occupational category being claimed, and the intended period of employment. For Canadian citizens presenting at a port of entry, this letter is the primary employer document. Mexican nationals also need this letter when applying at a U.S. consulate.
Can I switch employers if I am already working in the U.S. on a TN visa?
Yes, but your TN status is tied to your current employer. Before starting with a new employer, that employer must obtain a new TN authorization for you, either through a port of entry if you are Canadian, or through USCIS if you are changing status without traveling. You cannot simply transfer the existing TN to a new hospitality company. Migrate Mate can help you find new employers prepared to initiate that process.
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