TN Visa Manager Client Experience Jobs
Manager Client Experience roles qualify for TN visa sponsorship under the Management Consultant category when the position requires a bachelor's degree and involves advising on customer experience strategy. Canadian citizens can secure TN status at the port of entry. Mexican citizens apply through a U.S. consulate with employer documentation.
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Get Access To All JobsAbout Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
- Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
- Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
- Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Position Summary
The Manager of Client Experience Resolution & Optimization (CERO) leads the intake, triage, and resolution process for client-impacting issues within Client Services. This role establishes governance for intake workflows, ensures issues are accurately validated and routed, and drives consistency in how Client Services manages and resolves operational challenges. The Manager partners across the organization to streamline processes, reduce manual work, and improve end-to-end client experience, while providing coaching for the CERO Analyst.
Position Responsibilities
- Build and manage a standardized intake and routing process for Client Services issues.
- Govern issue of triage, prioritization, and cross-functional coordination.
- Serve as the primary point of contact for inquiries related to intake, validation, and routing.
- Develop and maintain SOPs, workflows, and documentation supporting Client Services operations.
- Establish and monitor high-level performance indicators (e.g., intake volumes, turnaround times, quality measures) in partnership with internal analytics teams.
- Lead continuous improvement initiatives aimed at simplifying workflows and reducing recurring issues.
- Partner with functional teams to identify process gaps and support implementation of improvements.
- Coach, mentor, and support ongoing development of the CERO Analyst.
Required Qualifications
- Bachelor’s degree is required
- 5+ years of experience in client services, operations, or workflow/process management.
- Demonstrated success in establishing governance structures or managing intake of workflows.
- Strong collaboration, communication, and organizational skills.
- Ability to manage complexity and problem-solve in a fast-paced environment.
Salary Range
$120,000—$150,000 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
- Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
- Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
- Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Position Summary
The Manager of Client Experience Resolution & Optimization (CERO) leads the intake, triage, and resolution process for client-impacting issues within Client Services. This role establishes governance for intake workflows, ensures issues are accurately validated and routed, and drives consistency in how Client Services manages and resolves operational challenges. The Manager partners across the organization to streamline processes, reduce manual work, and improve end-to-end client experience, while providing coaching for the CERO Analyst.
Position Responsibilities
- Build and manage a standardized intake and routing process for Client Services issues.
- Govern issue of triage, prioritization, and cross-functional coordination.
- Serve as the primary point of contact for inquiries related to intake, validation, and routing.
- Develop and maintain SOPs, workflows, and documentation supporting Client Services operations.
- Establish and monitor high-level performance indicators (e.g., intake volumes, turnaround times, quality measures) in partnership with internal analytics teams.
- Lead continuous improvement initiatives aimed at simplifying workflows and reducing recurring issues.
- Partner with functional teams to identify process gaps and support implementation of improvements.
- Coach, mentor, and support ongoing development of the CERO Analyst.
Required Qualifications
- Bachelor’s degree is required
- 5+ years of experience in client services, operations, or workflow/process management.
- Demonstrated success in establishing governance structures or managing intake of workflows.
- Strong collaboration, communication, and organizational skills.
- Ability to manage complexity and problem-solve in a fast-paced environment.
Salary Range
$120,000—$150,000 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Manager Client Experience
Align your credentials to Management Consultant criteria
TN classification for this role depends on meeting the Management Consultant definition, not just the job title. Gather your bachelor's degree transcripts and any certifications showing advisory or strategic client experience work before approaching employers.
Target employers with dedicated customer experience teams
Companies that have standalone CX departments are structured to write TN support letters that document consulting-level responsibilities. Look for roles that explicitly reference strategy, process improvement, or cross-functional advisory work in the job description.
Search for TN-ready roles using Migrate Mate
Migrate Mate filters Manager Client Experience roles by TN visa sponsorship availability, so you spend time on employers already prepared to support the filing rather than educating every recruiter from scratch.
Ask your employer to document consulting scope
The TN support letter must show you'll function as a consultant, not just a manager. Request that your offer letter or support letter specifically describes advising internal stakeholders or clients on experience strategy, not only supervising a team.
Prepare a separate credential package for Mexican applicants
If you're a Mexican citizen, your consular appointment requires a DS-160, the employer's support letter, and your degree credentials in advance. CBP won't adjudicate your TN on the spot the way they do at the Canadian land border.
Clarify your TN status at the port of entry as a Canadian
Canadian citizens don't need a visa stamp, but CBP officers at the port of entry will review your support letter and degree on the day you travel. Carry original documents, not copies, and be ready to explain your consulting duties in plain terms.
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Find Manager Client Experience JobsManager Client Experience TN Visa: Frequently Asked Questions
Does a Manager Client Experience role qualify for TN visa sponsorship?
It can, but the classification depends on how the role is structured. TN visas don't have a specific category for client experience managers. Most successful applications use the Management Consultant category, which requires the position to involve advisory or consulting duties rather than pure team supervision. Your employer's support letter must document that scope clearly.
How does TN visa sponsorship compare to H-1B for this role?
TN has no lottery and no annual cap for Canadian citizens, so you can pursue this role without waiting for a random selection result. H-1B requires your employer to enter a lottery each spring, and approval isn't guaranteed even with a strong application. Mexican citizens have a separate TN allocation limit, but the process is still more predictable than H-1B lottery timing.
What documentation does my employer need to provide for TN sponsorship?
Your employer must write a support letter on company letterhead that confirms your job title, describes consulting or advisory duties, states the duration of employment, and confirms your compensation. The letter should also reference that you hold a qualifying degree. USCIS doesn't process this letter; CBP reviews it directly at the port of entry for Canadians or the consulate for Mexican citizens.
Where can I find Manager Client Experience jobs that already offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. roles under TN and other USMCA visa categories. You can search Manager Client Experience positions filtered by TN sponsorship availability, which means you're connecting with employers who already understand the filing process rather than starting from scratch with each recruiter.
Can I switch employers while on TN status in a Manager Client Experience role?
Yes, but your TN authorization is tied to your current employer. Before your last day, your new employer needs a support letter ready and you'll need to obtain new TN status, either at a port of entry as a Canadian or through a consular appointment as a Mexican citizen. There's no grace period between TN employers the way there is with H-1B portability.
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