TN Visa Software Support Specialist Jobs
Software Support Specialist roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category, which covers technical support functions requiring a bachelor's degree in computer science, engineering, or a related field. Canadian citizens can secure TN status at the port of entry or by mail; Mexican citizens require a consular interview.
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Get Access To All JobsAre you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
We are seeking a Software Support Specialist III, based within EST is highly preferred.
- Part of a team of three specialists who support 14,000+ active Invoiced accounts.
- Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers.
- Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features.
- Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member.
- Escalates complex issues to a Technical Software Support Specialist.
- Contributes to internal and customer-facing documentation.
- Available to assist the implementation and customer success teams with client questions about Invoiced.
- SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams.
Qualifications
Here’s What We’re Looking For:
- Bachelor’s Degree from an accredited university
- 1-3 years in a customer-facing role at a SaaS company
- Must have prior experience with Netsuite or Intacct
- Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs
- Innovative problem solver
- Naturally diplomatic and tactful
- Reliable, honest, hardworking
Additional Information
What We Offer:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
We are seeking a Software Support Specialist III, based within EST is highly preferred.
- Part of a team of three specialists who support 14,000+ active Invoiced accounts.
- Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers.
- Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features.
- Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member.
- Escalates complex issues to a Technical Software Support Specialist.
- Contributes to internal and customer-facing documentation.
- Available to assist the implementation and customer success teams with client questions about Invoiced.
- SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams.
Qualifications
Here’s What We’re Looking For:
- Bachelor’s Degree from an accredited university
- 1-3 years in a customer-facing role at a SaaS company
- Must have prior experience with Netsuite or Intacct
- Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs
- Innovative problem solver
- Naturally diplomatic and tactful
- Reliable, honest, hardworking
Additional Information
What We Offer:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Software Support Specialist
Verify your degree aligns with the role
TN classification requires your degree field to directly support the job duties. A general business or liberal arts degree won't qualify, even with years of software support experience. Confirm your transcripts show coursework in computer science, information systems, or engineering before applying.
Target employers experienced with visa sponsorship
Employers must provide a support letter documenting your qualifications and job details, which you'll present at the U.S. border or consulate (depending on your citizenship). Prioritize companies in IT services, SaaS, and enterprise software with recent visa filings, where hiring managers are experienced with work visa sponsorship and familiar with supporting qualified candidates.
Request a written specialty occupation statement
Ask your prospective employer to document that the Software Support Specialist role requires at least a bachelor's degree in a specific technical field. CBP officers evaluate this at the border, and a vague job offer letter is one of the most common reasons for TN denials.
Use Migrate Mate to find sponsorship-ready employers
Not every employer advertising software support roles will sponsor a TN visa. Migrate Mate filters job listings by verified sponsorship history, so you apply only to companies already set up to hire Canadian and Mexican professionals under USMCA.
Prepare documentation for Canadian border entry
Canadian citizens can obtain TN status directly at a U.S. port of entry without a prior visa appointment. Bring your job offer letter, degree credentials, and your employer's support letter. Processing is typically completed on the same day, but incomplete documents cause immediate refusal.
Schedule a consular appointment early if you hold Mexican citizenship
Mexican nationals require a TN visa stamp from a U.S. consulate before entering to work. Appointment wait times vary significantly by location and season. Apply as soon as your employer provides a support letter to avoid delays that push back your start date.
Software Support Specialist jobs are hiring across the US. Find yours.
Find Software Support Specialist JobsSoftware Support Specialist TN Visa: Frequently Asked Questions
Does a Software Support Specialist role qualify for TN visa sponsorship?
Yes, provided the position requires a bachelor's degree in computer science, engineering, information systems, or a closely related field, and the duties center on technical analysis, troubleshooting, or systems support rather than general customer service. CBP classifies qualifying roles under the Computer Systems Analyst category. Generic helpdesk positions without a degree requirement typically do not qualify, so the job description wording matters significantly.
How does TN visa sponsorship compare to H-1B for software support roles?
TN has no annual lottery and no cap for Canadian citizens, so you can start working as soon as CBP approves your application at the border. H-1B requires entering a lottery with roughly a 25% selection rate and waiting months for a start date. For Canadian and Mexican professionals in software support, TN is a faster, more predictable path, assuming the role meets the specialty occupation standard under USMCA.
Where can I find Software Support Specialist jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. roles with TN visa sponsorship. It surfaces employers with verified sponsorship history for technical support positions, so you're not guessing which companies will actually file the paperwork. Searching general job boards often returns listings where sponsorship status is unlisted or unclear, which wastes time during the offer stage.
Can my employer sponsor a TN visa if they've never done it before?
Yes. Unlike H-1B, TN doesn't require USCIS petition approval for Canadian citizens—just an employer support letter and supporting documentation presented at the U.S. border. Many mid-size software and IT companies have successfully sponsored their first TN hire without an immigration attorney by following the straightforward TN requirements. Mexican citizens additionally need to apply at a U.S. consulate to obtain the visa stamp, which involves a brief additional step.
What happens to my TN status if my Software Support Specialist role changes significantly?
TN status is tied to the specific job duties described in your original application. If your employer promotes you into a management role or reassigns you to duties outside systems analysis or technical support, you may need to obtain a new TN classification reflecting the updated position. Notify your employer's HR or legal team before accepting a title change, and use Migrate Mate to explore whether alternative TN-eligible categories cover the new scope.
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