TN Visa Technical Services Manager Jobs
Technical Services Manager roles qualify for TN visa sponsorship under the USMCA's engineer and scientist categories when your duties center on technical oversight, client solutions, and team management. Canadian citizens can enter at the port of entry; Mexican nationals apply at a U.S. consulate. Your degree field must align with the technical scope of the role.
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Get Access To All JobsWe help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
ABOUT THE TEAM
Technical Service Managers (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical and technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.
We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP ECS helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of this organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.
THE ROLE
As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.
Technical Service Manager (TSM) acts as a trusted technical & Delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with ECS internal service delivery and other roles within SAP to serve and delight our customers, by providing quality services throughout their entire lifecycle.
This is a customer-facing role where you will be part of the ECS North America regional team.
Following are the key tasks that this role will perform:
- Primary contact for the customer regarding technology and cloud service delivery discussions.
- Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
- Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
- Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
- Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
- Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
- Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
- Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- High proficiency in the SAP product portfolio, offerings, and industry solutions.
- Strong technical project management skills & customer-facing experience.
- Strong ability to translate between technical and non-technical audience with confidence.
- Strong engagement management, relationship building and de-escalation skills.
- Excellent presentation, communication and moderator skills.
- Good understanding of SAP solutions (releases, platform interdependencies, etc.).
- Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
- Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
- 8+ years of experience with SAP Basis administrative duties REQUIRED.
- 8+ years of customer-facing SAP Technical Consulting experience.
- 8+ years of solution design, enterprise architecture, and or SAP implementation.
- 4+ years’ experience in technical project management for SAP Operations or Implementation.
- SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
- SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
- Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
#SAPECSCareers
#LI-MM10
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is $133,500-$277,800. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 448655 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
ABOUT THE TEAM
Technical Service Managers (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical and technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.
We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP ECS helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of this organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.
THE ROLE
As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.
Technical Service Manager (TSM) acts as a trusted technical & Delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with ECS internal service delivery and other roles within SAP to serve and delight our customers, by providing quality services throughout their entire lifecycle.
This is a customer-facing role where you will be part of the ECS North America regional team.
Following are the key tasks that this role will perform:
- Primary contact for the customer regarding technology and cloud service delivery discussions.
- Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
- Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
- Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
- Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
- Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
- Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
- Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- High proficiency in the SAP product portfolio, offerings, and industry solutions.
- Strong technical project management skills & customer-facing experience.
- Strong ability to translate between technical and non-technical audience with confidence.
- Strong engagement management, relationship building and de-escalation skills.
- Excellent presentation, communication and moderator skills.
- Good understanding of SAP solutions (releases, platform interdependencies, etc.).
- Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
- Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
- 8+ years of experience with SAP Basis administrative duties REQUIRED.
- 8+ years of customer-facing SAP Technical Consulting experience.
- 8+ years of solution design, enterprise architecture, and or SAP implementation.
- 4+ years’ experience in technical project management for SAP Operations or Implementation.
- SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
- SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
- Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
#SAPECSCareers
#LI-MM10
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is $133,500-$277,800. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 448655 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
See all 362+ Technical Services Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Services Manager roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Technical Services Manager
Match your degree to technical duties
TN approval depends on your degree field matching the technical substance of the role, not just the title. A management degree alone won't support a Technical Services Manager petition if the job is engineering-heavy. Request a detailed job description before accepting any offer.
Target employers with recent visa filings
Search Migrate Mate to find companies with recent visa filings who have sponsored work visas before. These employers already understand visa sponsorship processes and are less likely to withdraw offers over visa logistics. For TN status, Canadian applicants can present their employer's support letter directly at the U.S. port of entry, while Mexican applicants apply through a U.S. consulate—both processes are straightforward for experienced employers.
Verify Canadian versus Mexican entry differences
Canadians can present TN documentation directly at a U.S. land border or airport port of entry without a prior visa stamp. Mexican nationals must schedule a consular appointment and receive a TN visa before traveling. Build your start-date timeline around whichever process applies to you.
Use Migrate Mate to find sponsoring employers
Search Migrate Mate to filter Technical Services Manager openings by employers who have active TN visa sponsorship history. Leading with verified sponsorship data cuts the time you spend chasing roles where the hiring team has never navigated the process.
Prepare a technical role support letter early
Your employer's support letter must explain why the Technical Services Manager role requires a professional-level background in a USMCA-listed discipline. A vague letter citing general management duties is one of the most common reasons CBP officers request additional documentation or deny entry.
Clarify TN renewal terms before signing
TN status is granted in up to three-year increments with no statutory limit on renewals, but each renewal requires your employer to reaffirm the position is temporary in nature. Confirm your employer understands this requirement during the offer stage, not after your first renewal approaches.
Technical Services Manager jobs are hiring across the US. Find yours.
Find Technical Services Manager JobsTechnical Services Manager TN Visa: Frequently Asked Questions
Does a Technical Services Manager role qualify for TN visa status?
It depends on how the role is structured. TN status applies to specific USMCA-listed occupations, including engineers, scientists, and certain management analysts. If your Technical Services Manager position centers on applying specialized technical or engineering knowledge, and your degree aligns with that technical discipline, it can qualify. Roles where management duties dominate over technical application are harder to support and may require a stronger employer letter.
How does TN visa sponsorship compare to H-1B for Technical Services Manager jobs?
TN is faster and more predictable for qualified Canadians and Mexicans. There is no annual lottery, no cap for Canadian citizens, and Canadians can receive approval at the port of entry the same day. H-1B requires a petition filed months in advance, a lottery selection, and an October 1 start date. For Technical Services Manager roles that meet the USMCA specialty occupation criteria, TN is the more direct path.
Can I switch employers on a TN visa as a Technical Services Manager?
Yes, but you cannot begin working for a new employer until TN status has been authorized for that specific position. Canadians can apply at the border with documentation from the new employer. Mexican nationals need to return to a consulate or file a change of status with USCIS before starting. Carry written confirmation of your final day with your current employer to avoid any gap in authorized status.
Where can I find Technical Services Manager jobs with TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals searching for U.S. roles that include TN visa sponsorship. You can filter by job title and sponsorship history, which removes the guesswork of approaching employers who have never navigated TN filings. Standard job boards don't filter for visa sponsorship at the employer level, so you end up screening manually.
What documentation does my employer need to provide for my TN application?
Your employer must provide a support letter on company letterhead that states your job title, describes the technical duties of the role, confirms the degree or credential required, lists your intended start date, and identifies the USMCA professional category the position falls under. CBP officers evaluate both the letter and your credentials at the port of entry, so vague or misaligned letters are the most common source of delays or denials.
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