TN Visa Technical Support Engineer Jobs

About Elite Lighting

Elite Lighting is an Equal Employment Opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions here will be based on merit, qualifications, and abilities, not on any mental or physical disability. This Company complies with the law regarding "reasonable accommodation" for disabled employees and applicants.

This Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, national origin, age, ancestry, mental or physical disability, medical condition, genetic information, marital status, military/veteran status, association based on status, perceived status, reproductive health decision-making, off duty and off-site cannabis use, or any other characteristic protected by law.

This policy governs all aspects of employment, including hiring, promotion, job assignment, compensation, discipline, access to benefits, training, termination or other aspects of employment.

Any employee can raise concerns and make reports to any member of management without fear of reprisal. Should any employee raise concerns or make reports to you, you should immediately inform a member of management. Americans with Disabilities (ADA) / California Fair Employment and Housing Act (FEHA)

The Americans with Disabilities Act ("ADA") (applies to employers with 15 or more employees) and the California Fair Employment and Housing Act ("FEHA") (applies to employers with 5 or more employees) protects qualified employees with disabilities from discrimination in the workplace.

If you feel you may be disabled in any way, notify your supervisor in writing as soon as possible. The required submittal form can be obtained from your Human Resources Department. Once you have submitted the form, the Company will make every effort to open up a “dialogue” with you in attempt to determine whether the Company can make a “reasonable accommodation” for your disability.

At no time will the Company discriminate, harass, or retaliate in any way against you for making your accommodation request. Any type of harassment or discrimination whether real or perceived shall be reported immediately.

Technical Support Electrical Engineer

We seek an Electrical Engineer to monitor, diagnose, and troubleshoot incoming issues with Elite’s product. The employee will primarily perform these tasks over the phone and email; some jobsite visits may be required. Employee must be familiar with all types of lighting, (especially LED lighting) as well as be familiar with electrical infrastructure.

Responsibilities

are included but not limited to:

• Monitor, diagnose, and troubleshoot all electrical systems and products over the phone and by email.
• Perform all work to industry standards and maintain a professional manner and appearance.
• Communicate with customers professionally and politely.
• Handle all emails and calls on a daily basis, prioritizing urgent requests (those with strict job deadlines).
• Use CALL.E to enter and track all pending customer issues.
• Complete all troubleshooting jobs, installations, repairs and maintenance tasks assigned in a timely manner.
• Continually develop and make suggestions on how to upgrade products, dimming options, and literature.
• Provide positive and prompt response to requests from customers.
• Maintain tools, parts, equipment and supplies in clean and safe condition.
• Comply with all policies and procedures (e.g. customer service, safety, usage and handling of hazardous or restricted material).
• Maintain records for work assigned, jobs addressed, and work completed in a neat and organized manner.
• Light commercial and industrial electrical work.

Qualifications

• Minimum of five years’ experience in general electrical service work (residential and/or commercial, retail) preferred.
• Engineering background preferred.
• Must hold Electrical License and/or Certification.
• Must have some field installation experience.
• Computer skills and the ability to monitor, navigate and utilize equipment operating systems.
• Good communication skills, both verbal and written.
• Ability to read and understand schematic, electrical, mechanical, and architectural drawings.
• Ability to completely install a project based off from an engineered design.
• Above average knowledge of electrical systems and components.
• Ability to lift product up to 51 LBS, repeatedly and continuously throughout the day.
• Ability to work in closed spaces such as closets, crawl spaces, attics, mechanical rooms, etc.
• Ability to work from heights if needed.
• Other duties as assigned.

Physical Activities of the Position:

Position requires frequent standing, lifting, bending, and walking in order to move heavy product from/to different locations through the assembly department. Position may include some twisting, turning, stooping, pushing, pulling, squatting, reaching above the shoulder, and other physical movements to reach a few products on occasion. The temperature of the warehouse changes with the changing weather.

Benefits

• Health, dental, vision and critical illness insurance.
• 401(k).
• Life insurance.
• Employee discount.
• Employee assistance program.
• Yearly Performance-based Bonus.
• 6 paid holidays.
• 40 paid sick hours annually, accrued on completion of 90 days of employment.
• other.

Position Type: Full-Time/Regular Upon Completion of 180-Day Trial Period

Location: Commerce, CA

Work Schedule: Monday to Friday from 7:30 AM to 5:30 PM

Pay: Starting from $70,000.00

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k).
• Dental insurance.
• Employee assistance program.
• Health insurance.
• Life insurance.
• Vision insurance.

People with a criminal record are encouraged to apply.

Ability to Commute:

• Commerce, CA 90040 (Preferred).

Ability to Relocate:

• Commerce, CA 90040: Relocate before starting work (Preferred).

Work Location: In person.