Vendor Account Manager Jobs in Texas

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Functional Title: WIC Vendor Outreach Specialist
Job Title: Education Spclst III
Agency: Health & Human Services Comm
Department: WIC Salaries
Posting Number: 18810
Closing Date: 07/23/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-21
Shift: Day
Additional Shift:
Telework:
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0951,8802,123X,3F2X1,47A,47C,47D,47E,47F,47G,47H,47J,47K,47L,47M,47N,82A0,8T100,9H000,NAP12

Brief Job Description:

Perform complex (journey-level) consultative services and technical assistance work for the Vendor Outreach Branch of the Vendor Management & Operations Unit. Work supports the United States Department of Agriculture Supplemental Nutrition Program for Women, Infant, and Children (WIC) program. Conduct onsite and/or face-to-face training and vendor onsite evaluations, and provide technical assistance to WIC vendors onsite, by phone, and via email. Prepare reports of findings and recommendations. Responsible for outreach and communication activities including vendor complaints, general program inquiries, marketing material, analyzing and providing Qualtrics vendor survey results, and other related customer service issues or requests from internal and external stakeholders. Evaluate and process vendor applications, prepare and disseminate vendor contracts/agreements and perform needed activities on those contracts/agreements, including data entry. Complete participant access analysis and respond to programmatic inquiries. Assist with development of WIC vendor training curriculum and training aids. Assist with policy and procedure changes and implementation. Work under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

1.Conduct onsite and/or face-to-face training to WIC vendors, vendor onsite evaluations, and provide technical assistance to vendors as needed. (20%)

2.Handle outreach and communication activities including vendor complaints, general program inquiries, preparation and distribution of marketing material, correspondence, distribution of technical guidance documentation, online training technical assistance, and any other related customer service items from internal and external stakeholders. (20%)

3. Collect information in an application, prepare and disseminate vendor contracts/agreements and perform needed activities and correspondence on those contracts/agreements, including data entry. (15%)

4. Prepare reports of findings and recommendations and prepare Corrective Action Plans. (10%)

5. Coordinate and implement the vendor liaison program in collaboration with local agency staff, and conduct shopping experiences. (10%)

6. Assist in planning, development, implementation, and analysis of vendor training curricula and training aids. (10%)

7. Complete participant access analysis, collect and track data, and collaborate with staff on any special projects, presentations, or reports. (5%)

8. Assist with updating and implementing WIC vendor policies, branch and unit procedures, and analyzing policies based on changing business needs. Develop/update procedure manual. (5%)

9. Perform other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. (5%)

Registrations, Licensure Requirements or Certifications:

Certified Texas Contract Manager (CTCM) or complete the requirements to become a Certified Texas Contract Manager within 12 months of employment.

Knowledge, Skills and Abilities (KSAs):

1. At least two (2) years of customer service experience
2. At least two (2) years of experience in the training of adults
3. At least two (2) years of experience in handling, processing, or entering data
4. Ability and willingness to travel up to 50% - this MUST be indicated on the application

PREFERRED:
Associate's Degree or higher

Additional Information:

To be considered for an interview, applicants must demonstrate a clear match to all Initial Selection Criteria in the summary of experience sections of the application. RESUMES WILL NOT BE CONSIDERED. The salary on this job posting reflects the minimum and maximum allowed, however, budget considerations may result in salary offers at the minimum of the posted range. Internal applicants are encouraged to check the HR manual for any changes to their current salary.

All applicants chosen to participate in the virtual “face-to-face” interview process will be required to complete an on-camera skills assessment to demonstrate proficiencies and perspectives associated with this role at the time of the interview. All applicants participating in the virtual “face to face” interview process must also have access to a computer, the internet, Microsoft Teams, Microsoft Excel, and Microsoft Word. Multiple interviews may be required as candidates move through the hiring process. Only applicants selected for an interview will be notified of final selection. This position is currently a hybrid position, with some ability to work from home, but the selected candidate must be physically present in the Austin office at least two days per week, as directed by the manager and director. Other meetings in Austin will be required. This hybrid arrangement is also subject to change at any time. The person selected for this position must have internet access for working from home.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.