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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health’s Adjudication & Client Experience Engineering organization is seeking a highly skilled Software Engineer to join our Application Production Support Team, providing Level 1-2 support for critical Secure Transport application. This role is essential in ensuring the reliability, stability, and improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers.

As a Software Engineer, you will work closely with fellow engineers as well as internal operational teams and external client teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our Secure File Transfer platform.

This position requires basic technical expertise, problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment.

Key Responsibilities:

Monitoring & Operations:

• Perform routine health checks, including monitoring file transfers for internal applications and external clients.
• Detect and escalate abnormal transfers, file failures, stalled connections and or connection failures.
• Perform in‑depth analysis to the root cause of issues and perform corrections following approved procedures.
• Coordinate with Systems team and File Transfer setup team for configuration and environment issues and improvements.

Incident Triage & Basic Troubleshooting:

• Respond to alerts and incidents from monitoring tools (transfer failures, connection errors, Splunk logs, file GPS, email alerts etc…).
• Perform initial triage using basic technical skills, standard SFTP protocols.
• Resolve routine issues/requests such as:
• Restarting failed transfers; resending requested files.
• Re-queuing files from connection issues, SSH keys failures etc...
• Coordinating with other teams to correct the standard data issues.
• Clearing stuck files, stalled queues transactions.
• Creating recurring reports.
• Escalate unresolved issues to L3 support with initial triage documentation.

Communication & Coordination:

• Provide clear and timely updates to business partners, technical stakeholders as well as to external clients.
• Collaborate closely with L3 support, Infrastructure teams, and Integration teams to assist in issue resolution.

Documentation & Reporting:

• Maintain shift logs, incident notes, and operational runbooks.
• Suggest improvements for SOPs and monitoring processes.

Required Skills & Experience:

• 5+ years of experience in IT operations and production support.
• Foundational knowledge of Unix/DOS commands, FileZilla, Secure File transfer protocols, Firewall, SSH Keys etc.
• Strong communication and analytical skills, with the ability to follow standard procedures and runbooks.

Preferred Qualifications

• Experience in healthcare, pharmacy benefits management, or similar regulated industries.
• Experience with automation, monitoring, and incident management tools.

Education:

• Bachelor’s degree or equivalent experience (Highschool diploma plus 5 years relevant work experience).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$61,800.00 - $123,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.