Analytics Engineer Visa Sponsorship Jobs in Arkansas
Analytics engineer roles in Arkansas are concentrated around Little Rock's growing tech and financial services sector, with employers like Dillard's, Stephens Inc., and Arkansas Blue Cross Blue Shield known to hire data professionals. The University of Arkansas in Fayetteville also anchors a northwest corridor of analytics hiring. International candidates will need visa sponsorship to work here legally.
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Data/Business Analytics & AI-Enabled Support Operations Specialist
The Role
UST is searching for a data driven professional with 3-6 years of relevant experience in support operations, analytics, or customer experience role who can analyze support and vendor data, identify patterns, and proactively predict issues before they impact customers.
The role requires strong analytical thinking, solid Excel and CRM fundamentals, structured documentation skills, and effective use of AI tools to improve support efficiency and customer experience.
What You’ll Do
-
Analyze support and vendor data to identify trends, anomalies, and root causes. Move from descriptive reporting to predictive insights (e.g., volume spikes, CSAT drops). Build Excel based reports, dashboards, and SLA scorecards.
-
Ensure accurate ticket triage, tagging, and SLA tracking across support channels.
-
Create and maintain structured knowledge base (KB) documentation using KCS practices.
-
Use AI tools to draft, refine, and personalize customer responses and documentation.
-
Collaborate with product and operational teams to proactively surface risks and recommendations.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
Must Have Skills Analytics & Data:
- Strong analytical skills with ability to distinguish correlation vs. causation.
- Experience analyzing support/customer data and identifying actionable patterns. Excel Hands-on experience with Pivot Tables, filters, and VLOOKUP.
- Ability to merge datasets and create clear performance dashboards.
- Advanced Excel skills: XLOOKUP, Power Query, macros. CRM & Support Operations.
- Experience working in CRMs (Zendesk, Salesforce Service Cloud, Freshdesk, or similar).
- Understanding of ticket lifecycle, routing, and SLAs (First Response vs. Resolution Time).
- Comfortable engaging customers over chat, email, or calls for issue resolution.
Writing & Documentation:
- Strong written communication skills.
- Ability to document step by step troubleshooting and support procedures.
AI Literacy:
- Experience using AI tools (e.g., ChatGPT, Gemini) to draft responses or documents.
- Ability to review AI output for accuracy, tone, and completeness.
- Prompt engineering for near zero click resolutions.
- Prompt versioning, evaluation, and output quality benchmarking.
Nice to Have Skills:
Advanced Analytics & Automation:
- Experience predicting support volume spikes and operational risks.
CRM & Workflow Automation:
- Experience setting up CRM workflows, triggers, or automation.
- Using CRM data to influence business or product decisions.
Tools & Platforms:
- Airtable (relational data modeling, Builder certification).
- Google Sheets automations and cross functional collaboration workflows.
Writing & Knowledge Management:
- KCS certification and brand voice consistency.
Education:
- Minimum Bachelor’s degree is required.
Location & Compensation
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Bentonville, Arkansas - Open for remote
Compensation Range: $96,000-$117,000
Who We Are
Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
Skills
Reporting and Analytics, Google Gemini, Microsoft Excel, OpenAI, Prompt Engineering, Production Support, Issue Analysis
Benefits
Compensation range: $96,000.00 to $117,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
Role description
Data/Business Analytics & AI-Enabled Support Operations Specialist
The Role
UST is searching for a data driven professional with 3-6 years of relevant experience in support operations, analytics, or customer experience role who can analyze support and vendor data, identify patterns, and proactively predict issues before they impact customers.
The role requires strong analytical thinking, solid Excel and CRM fundamentals, structured documentation skills, and effective use of AI tools to improve support efficiency and customer experience.
What You’ll Do
-
Analyze support and vendor data to identify trends, anomalies, and root causes. Move from descriptive reporting to predictive insights (e.g., volume spikes, CSAT drops). Build Excel based reports, dashboards, and SLA scorecards.
-
Ensure accurate ticket triage, tagging, and SLA tracking across support channels.
-
Create and maintain structured knowledge base (KB) documentation using KCS practices.
-
Use AI tools to draft, refine, and personalize customer responses and documentation.
-
Collaborate with product and operational teams to proactively surface risks and recommendations.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
Must Have Skills Analytics & Data:
- Strong analytical skills with ability to distinguish correlation vs. causation.
- Experience analyzing support/customer data and identifying actionable patterns. Excel Hands-on experience with Pivot Tables, filters, and VLOOKUP.
- Ability to merge datasets and create clear performance dashboards.
- Advanced Excel skills: XLOOKUP, Power Query, macros. CRM & Support Operations.
- Experience working in CRMs (Zendesk, Salesforce Service Cloud, Freshdesk, or similar).
- Understanding of ticket lifecycle, routing, and SLAs (First Response vs. Resolution Time).
- Comfortable engaging customers over chat, email, or calls for issue resolution.
Writing & Documentation:
- Strong written communication skills.
- Ability to document step by step troubleshooting and support procedures.
AI Literacy:
- Experience using AI tools (e.g., ChatGPT, Gemini) to draft responses or documents.
- Ability to review AI output for accuracy, tone, and completeness.
- Prompt engineering for near zero click resolutions.
- Prompt versioning, evaluation, and output quality benchmarking.
Nice to Have Skills:
Advanced Analytics & Automation:
- Experience predicting support volume spikes and operational risks.
CRM & Workflow Automation:
- Experience setting up CRM workflows, triggers, or automation.
- Using CRM data to influence business or product decisions.
Tools & Platforms:
- Airtable (relational data modeling, Builder certification).
- Google Sheets automations and cross functional collaboration workflows.
Writing & Knowledge Management:
- KCS certification and brand voice consistency.
Education:
- Minimum Bachelor’s degree is required.
Location & Compensation
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Bentonville, Arkansas - Open for remote
Compensation Range: $96,000-$117,000
Who We Are
Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
Skills
Reporting and Analytics, Google Gemini, Microsoft Excel, OpenAI, Prompt Engineering, Production Support, Issue Analysis
Benefits
Compensation range: $96,000.00 to $117,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
Analytics Engineer Job Roles in Arkansas
See all Analytics Engineer Jobs in Arkansas
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Search Analytics Engineer Jobs in ArkansasAnalytics Engineer Jobs in Arkansas: Frequently Asked Questions
Which companies sponsor visas for analytics engineers in Arkansas?
Employers with established visa sponsorship track records for analytics and data roles in Arkansas include Dillard's (retail analytics), Walmart's supply chain and data divisions in Bentonville, Arkansas Blue Cross Blue Shield, Stephens Inc., and Acxiom. Larger corporations with dedicated data teams are generally better positioned to handle H-1B visa sponsorship than smaller firms, so targeting enterprise-level employers is a practical starting point.
Which visa types are most common for analytics engineer roles in Arkansas?
The H-1B is the most common visa category for analytics engineers in Arkansas, as the role typically requires at least a bachelor's degree in a relevant field like computer science, statistics, or data engineering, satisfying the specialty occupation requirement. Candidates already in the U.S. on F-1 OPT or STEM OPT can work while an H-1B petition is pending. Some multinational employers may also use the L-1B for intracompany transfers.
Which cities in Arkansas have the most analytics engineer sponsorship jobs?
Bentonville and the broader northwest Arkansas corridor generate the most analytics engineer demand in the state, driven primarily by Walmart's global headquarters and its extensive supplier and technology ecosystem. Little Rock, as the state capital and financial services hub, is the second most active market. Fayetteville sees some activity tied to the University of Arkansas and regional tech employers. These three areas account for the large majority of data-focused sponsorship opportunities statewide.
How to find analytics engineer visa sponsorship jobs in Arkansas?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for analytics engineer roles in Arkansas without sorting through positions that won't support international candidates. You can browse by state and role type to see which employers are actively hiring and indicate sponsorship willingness. This is particularly useful in a smaller market like Arkansas, where sponsoring employers are fewer and identifying them quickly saves significant time.
Are there any state-specific considerations for analytics engineers pursuing sponsorship in Arkansas?
Northwest Arkansas has emerged as a notable data and analytics hub due to Walmart's presence, which has attracted a cluster of technology vendors, consultancies, and consumer goods companies that also hire analytics engineers. The University of Arkansas produces computer science and data science graduates, creating some local pipeline competition. Because the Arkansas market is smaller than coastal tech hubs, fewer employers initiate H-1B sponsorship independently, so targeting companies with documented prior H-1B filings is worth prioritizing.
What is the prevailing wage for sponsored analytics engineer jobs in Arkansas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.