Customer Engineer Visa Sponsorship Jobs in Florida
Customer engineer roles in Florida are concentrated in Miami, Orlando, and Tampa, where technology firms, cloud infrastructure companies, and defense contractors maintain significant operations. Employers including Cisco, IBM, and Salesforce have sponsored customer engineers in the state. Florida's growing tech sector and proximity to Latin American markets make it a consistent source of sponsorship activity.
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Get Access To All JobsINTRODUCTION
We seek a talented, creative and technical individual to join our team of customer integration support engineers at ICE Clear Credit.
You will be responsible for partnering with ICE Clear Credit and ICE Link external integrated customers to provide operational process, system interface training, onboarding and trouble-shooting across CDS and U.S. Treasury clearing and post-trade processing services. This will involve analyzing complex cases and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production integration support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges.
Responsibilities
- Integration Guidance: Clearly communicate with external Client users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes
- Customer Inquiries: Resolve inquiries directly with external Clients in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
- Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
- API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
- Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
- Issue Handling:
- Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
- Impact Assessment: Collaborate with external customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
- Escalation: Escalate issues to internal teams when necessary after self-reproducing client reported issue, clearly articulating problems and steps required for resolution
- Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
- Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc.
- Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent
- 5+ years relevant industry experience
- Experience with Java Object-Oriented Programming and API’s
- Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation
- Experience communicating and speaking with external Clients in IT support role
- Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely
- Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
- Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc. is preferred
- Additional experience of JavaScript/TypeScript and Unix shell scripting, C++, XML, FIX, FpML, and Python is preferred
- Effective use SQL as an analytical tool
- Experience using database development concepts (SQL, PL/SQL, views, etc.) is preferred
- Experience setting and supporting conformance testing preferred
- Must be able to multi-task, prioritize and escalate when appropriate
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
INTRODUCTION
We seek a talented, creative and technical individual to join our team of customer integration support engineers at ICE Clear Credit.
You will be responsible for partnering with ICE Clear Credit and ICE Link external integrated customers to provide operational process, system interface training, onboarding and trouble-shooting across CDS and U.S. Treasury clearing and post-trade processing services. This will involve analyzing complex cases and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production integration support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges.
Responsibilities
- Integration Guidance: Clearly communicate with external Client users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes
- Customer Inquiries: Resolve inquiries directly with external Clients in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
- Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
- API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
- Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
- Issue Handling:
- Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
- Impact Assessment: Collaborate with external customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
- Escalation: Escalate issues to internal teams when necessary after self-reproducing client reported issue, clearly articulating problems and steps required for resolution
- Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
- Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc.
- Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent
- 5+ years relevant industry experience
- Experience with Java Object-Oriented Programming and API’s
- Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation
- Experience communicating and speaking with external Clients in IT support role
- Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely
- Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
- Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc. is preferred
- Additional experience of JavaScript/TypeScript and Unix shell scripting, C++, XML, FIX, FpML, and Python is preferred
- Effective use SQL as an analytical tool
- Experience using database development concepts (SQL, PL/SQL, views, etc.) is preferred
- Experience setting and supporting conformance testing preferred
- Must be able to multi-task, prioritize and escalate when appropriate
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Customer Engineer Job Roles in Florida
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Search Customer Engineer Jobs in FloridaCustomer Engineer Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer engineers in Florida?
Technology companies with Florida offices are the most consistent sponsors for customer engineer roles. Cisco, IBM, Microsoft, Salesforce, and Oracle have filed Labor Condition Applications for customer engineer positions in the state. Defense and aerospace contractors around Orlando, such as Lockheed Martin and Raytheon, also hire customer engineers and have established visa sponsorship programs. Sponsorship availability varies by hiring cycle and business need.
Which visa types are most common for customer engineer roles in Florida?
The H-1B is the most common visa category for customer engineers in Florida, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in engineering, computer science, or a related field. Australians may qualify for the E-3 visa. Canadians and Mexicans may qualify under the TN category. Intracompany transfers to Florida offices sometimes use the L-1B for specialized knowledge workers.
Which cities in Florida have the most customer engineer sponsorship jobs?
Miami leads in customer engineer sponsorship activity, driven by its role as a gateway for technology companies serving Latin American markets. Orlando follows, with demand from enterprise software firms, simulation technology companies, and defense contractors. Tampa has a growing concentration of cybersecurity and cloud infrastructure employers that hire customer engineers. Jacksonville also sees activity from financial services and logistics technology firms.
How to find customer engineer visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer engineer roles in Florida without sorting through positions that don't offer sponsorship. The platform surfaces employers who have a track record of sponsoring work visas, which is particularly useful in Florida where sponsorship activity is spread across Miami, Orlando, and Tampa rather than concentrated in one hub.
Are there any Florida-specific considerations for customer engineers seeking visa sponsorship?
Florida has no state income tax, which affects total compensation comparisons when evaluating offers. The state's tech sector is less concentrated than Silicon Valley or New York, meaning sponsoring employers tend to be larger enterprises or regional offices of national firms rather than early-stage startups. Florida's university system, including the University of Florida and University of Central Florida, produces engineering graduates who compete for the same roles, so international candidates benefit from targeting employers with established sponsorship programs.
What is the prevailing wage for sponsored customer engineer jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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