Customer Engineer Visa Sponsorship Jobs in Massachusetts
Customer engineer roles in Massachusetts are concentrated in Greater Boston, where companies like HubSpot, Cisco, and Wayfair maintain engineering and enterprise sales teams that regularly hire internationally. The state's dense university ecosystem and technology sector create consistent demand for customer engineers with specialized platform knowledge, making Massachusetts one of the more active states for H-1B visa sponsorship in this role.
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Senior Engineer I, Technical Customer Care
Foxboro MA
What will you do?
Technical Support, Leadership & Problem Resolution
- Serves as a senior technical authority for customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, networking, and application platforms.
- Leads the investigation and resolution of complex, high-impact customer issues, performing advanced root cause analysis using system diagnostics, customer data, logs, and product behavior.
- Develops innovative troubleshooting methodologies and drives corrective and preventive actions to reduce recurring issues and improve customer satisfaction.
- Provides expert-level technical support through phone, email, web, and remote collaboration tools, ensuring timely resolution of critical customer escalations.
- Acts as the primary technical escalation point for support engineers, System Integrators, Field Service personnel and other Schneider Electric teams.
- Identifies product defects, systemic issues, and improvement opportunities, collaborating with engineering and product management teams to drive long-term solutions.
- Mentors and coaches junior support engineers, promoting technical excellence and knowledge sharing across the organization.
Communication, Collaboration & Customer Advocacy
- Builds and maintains strong relationships with customers, partners, and internal stakeholders, serving as a trusted technical advisor for complex operational and business challenges.
- Leads cross-functional collaboration efforts to align technical solutions, customer expectations, and business objectives.
- Drives effective communication during critical incidents, providing clear status updates, technical recommendations, and executive-level summaries when required.
- Develops and promotes best practices, support processes, and knowledge management initiatives to improve organizational effectiveness.
- Influences decision-making across departments through technical expertise, analytical insights, and customer-focused recommendations.
Product Development, Innovation & Service Readiness
- Represents Global Customer Support in new product development initiatives, ensuring serviceability, support readiness, and customer requirements are incorporated into product design.
- Provides technical leadership during product planning, design reviews, testing, and release readiness activities.
- Partners with development teams to define service requirements, validate technical documentation, and improve product reliability, maintainability, and supportability.
- Identifies trends from customer-reported issues and translates findings into actionable recommendations for product enhancements.
- Designs, develops, and delivers advanced technical training programs for support engineers, field service personnel, system integrators, and customers.
- Contributes to technical standards, support strategies, and continuous improvement initiatives across the organization.
Field Support & Customer Engagement
- Provides onsite and remote support for critical customer situations, including system audits, performance assessments, software upgrades, migrations, and complex troubleshooting activities.
- Leads customer engagement efforts during major incidents, ensuring effective coordination among support, engineering, and project teams.
- May travel as required to support strategic customer accounts, critical escalations, and specialized technical projects.
Process Excellence & Operational Effectiveness
- Drives adoption and continuous improvement of support processes, diagnostic tools, knowledge bases, and escalation procedures.
- Ensures compliance with established quality, safety, cybersecurity, and operational standards.
- Analyzes support metrics and customer trends to identify opportunities for process optimization and service improvement.
- Establishes and maintains technical documentation, troubleshooting guides, and reusable solution repositories.
- Participates in strategic initiatives aimed at improving customer experience, reducing resolution times, and enhancing support efficiency.
What Qualifications Will Make You Successful?
Education
Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline. A Master’s degree is preferred.
Experience
- 8+ years of hands-on experience in process control, industrial automation, DCS, SCADA, or related control system environments.
- Demonstrated experience supporting complex customer environments and leading resolution of critical technical issues.
- Proven track record of mentoring technical teams and influencing cross-functional stakeholders.
- Experience working directly with customers in mission-critical industrial environments.
What are the key skills we are looking for?
- Expert knowledge of Foxboro DCS, industrial automation systems, and associated architectures.
- Advanced troubleshooting and root cause analysis skills across hardware, software, communications, and application layers.
- Strong proficiency in programming, scripting, and system integration technologies.
- Deep understanding of operating systems, networking, databases, APIs, virtualization, and cybersecurity concepts.
- Experience with industrial communication protocols such as Modbus, OPC, Ethernet/IP, Profinet, APL or similar technologies.
- Ability to analyze complex system interactions and develop scalable, long-term solutions.
- Strong technical documentation, presentation, and training delivery skills.
- Demonstrated ability to lead technical projects and drive continuous improvement initiatives.
- After hour call support - as needed.
Preferred Competencies
- Technical leadership and mentoring.
- Customer-focused problem solving.
- Strategic thinking and decision-making.
- Project and stakeholder management.
- Continuous improvement mindset.
- Excellent written and verbal communication skills.
- Ability to work effectively in a global, multicultural environment.
Local Benefits:
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Job Description:
Senior Engineer I, Technical Customer Care
Foxboro MA
What will you do?
Technical Support, Leadership & Problem Resolution
- Serves as a senior technical authority for customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, networking, and application platforms.
- Leads the investigation and resolution of complex, high-impact customer issues, performing advanced root cause analysis using system diagnostics, customer data, logs, and product behavior.
- Develops innovative troubleshooting methodologies and drives corrective and preventive actions to reduce recurring issues and improve customer satisfaction.
- Provides expert-level technical support through phone, email, web, and remote collaboration tools, ensuring timely resolution of critical customer escalations.
- Acts as the primary technical escalation point for support engineers, System Integrators, Field Service personnel and other Schneider Electric teams.
- Identifies product defects, systemic issues, and improvement opportunities, collaborating with engineering and product management teams to drive long-term solutions.
- Mentors and coaches junior support engineers, promoting technical excellence and knowledge sharing across the organization.
Communication, Collaboration & Customer Advocacy
- Builds and maintains strong relationships with customers, partners, and internal stakeholders, serving as a trusted technical advisor for complex operational and business challenges.
- Leads cross-functional collaboration efforts to align technical solutions, customer expectations, and business objectives.
- Drives effective communication during critical incidents, providing clear status updates, technical recommendations, and executive-level summaries when required.
- Develops and promotes best practices, support processes, and knowledge management initiatives to improve organizational effectiveness.
- Influences decision-making across departments through technical expertise, analytical insights, and customer-focused recommendations.
Product Development, Innovation & Service Readiness
- Represents Global Customer Support in new product development initiatives, ensuring serviceability, support readiness, and customer requirements are incorporated into product design.
- Provides technical leadership during product planning, design reviews, testing, and release readiness activities.
- Partners with development teams to define service requirements, validate technical documentation, and improve product reliability, maintainability, and supportability.
- Identifies trends from customer-reported issues and translates findings into actionable recommendations for product enhancements.
- Designs, develops, and delivers advanced technical training programs for support engineers, field service personnel, system integrators, and customers.
- Contributes to technical standards, support strategies, and continuous improvement initiatives across the organization.
Field Support & Customer Engagement
- Provides onsite and remote support for critical customer situations, including system audits, performance assessments, software upgrades, migrations, and complex troubleshooting activities.
- Leads customer engagement efforts during major incidents, ensuring effective coordination among support, engineering, and project teams.
- May travel as required to support strategic customer accounts, critical escalations, and specialized technical projects.
Process Excellence & Operational Effectiveness
- Drives adoption and continuous improvement of support processes, diagnostic tools, knowledge bases, and escalation procedures.
- Ensures compliance with established quality, safety, cybersecurity, and operational standards.
- Analyzes support metrics and customer trends to identify opportunities for process optimization and service improvement.
- Establishes and maintains technical documentation, troubleshooting guides, and reusable solution repositories.
- Participates in strategic initiatives aimed at improving customer experience, reducing resolution times, and enhancing support efficiency.
What Qualifications Will Make You Successful?
Education
Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline. A Master’s degree is preferred.
Experience
- 8+ years of hands-on experience in process control, industrial automation, DCS, SCADA, or related control system environments.
- Demonstrated experience supporting complex customer environments and leading resolution of critical technical issues.
- Proven track record of mentoring technical teams and influencing cross-functional stakeholders.
- Experience working directly with customers in mission-critical industrial environments.
What are the key skills we are looking for?
- Expert knowledge of Foxboro DCS, industrial automation systems, and associated architectures.
- Advanced troubleshooting and root cause analysis skills across hardware, software, communications, and application layers.
- Strong proficiency in programming, scripting, and system integration technologies.
- Deep understanding of operating systems, networking, databases, APIs, virtualization, and cybersecurity concepts.
- Experience with industrial communication protocols such as Modbus, OPC, Ethernet/IP, Profinet, APL or similar technologies.
- Ability to analyze complex system interactions and develop scalable, long-term solutions.
- Strong technical documentation, presentation, and training delivery skills.
- Demonstrated ability to lead technical projects and drive continuous improvement initiatives.
- After hour call support - as needed.
Preferred Competencies
- Technical leadership and mentoring.
- Customer-focused problem solving.
- Strategic thinking and decision-making.
- Project and stakeholder management.
- Continuous improvement mindset.
- Excellent written and verbal communication skills.
- Ability to work effectively in a global, multicultural environment.
Local Benefits:
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Customer Engineer Job Roles in Massachusetts
See all 674+ Customer Engineer Jobs in Massachusetts
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Search Customer Engineer Jobs in MassachusettsCustomer Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer engineers in Massachusetts?
Technology companies with significant Massachusetts presences, including HubSpot, Akamai, Cisco Systems, PTC, and Wayfair, have filed H-1B Labor Condition Applications for customer-facing engineering roles. Cloud and enterprise software firms headquartered or with major offices in the Boston area tend to sponsor most frequently, as customer engineer positions there typically require specialized technical credentials that support specialty occupation classification.
Which visa types are most common for customer engineer roles in Massachusetts?
The H-1B is the most commonly used visa for customer engineers in Massachusetts, as the role typically requires a bachelor's degree or higher in computer science, engineering, or a related technical field, which satisfies the specialty occupation standard. Candidates already holding L-1 visa intracompany transferee status or O-1 visa extraordinary ability visas also fill these roles at larger multinationals with Massachusetts offices.
Which cities in Massachusetts have the most customer engineer sponsorship jobs?
Boston and Cambridge account for the largest share of customer engineer sponsorship activity in Massachusetts, driven by the concentration of enterprise software, cloud infrastructure, and biotech-adjacent technology companies in those areas. Waltham and Burlington, which host sizable corporate campuses for companies like Oracle, Kronos (UKG), and Imprivata, also generate meaningful sponsorship activity for customer-facing technical roles.
How to find customer engineer visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for roles where employers have an active history of visa sponsorship, making it easier to identify customer engineer openings in Massachusetts without sifting through postings from companies unlikely to sponsor. You can filter by state and role type to see current Massachusetts listings. Reviewing the employer's prior H-1B filings through DOL disclosure data alongside Migrate Mate listings helps assess sponsorship likelihood before applying.
Are there state-specific factors that affect customer engineer visa sponsorship in Massachusetts?
Massachusetts employers filing H-1B Labor Condition Applications must pay at least the prevailing wage for the specific role and location, which the Department of Labor determines using the Boston-Cambridge-Nashua metropolitan area wage data. The state's high concentration of research universities, including MIT, Harvard, and Northeastern, creates a strong local talent pipeline that also competes for these roles, so sponsored candidates typically bring specialized platform expertise or industry-specific experience that differentiates them.
What is the prevailing wage for sponsored customer engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.