Customer Engineer Visa Sponsorship Jobs in Tennessee
Customer engineer roles in Tennessee are concentrated in Nashville's growing tech and enterprise software sector, with employers like Asurion, HCA Healthcare, and Bridgestone Americas regularly hiring technical client-facing talent. Knoxville and Memphis also host operations and manufacturing-adjacent customer engineering work. Many of these employers have established visa sponsorship programs for qualified international candidates.
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Get Access To All JobsINTRODUCTION
Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you will serve as the voice of the customer, leading initiatives that enhance satisfaction, loyalty, and service excellence while supporting project execution and customer issue resolution across the organization.
ROLE AND RESPONSIBILITIES
- Serve as the primary point of contact for customer issues and customer-facing activities, ensuring timely communication and resolution.
- Manage daily communication and coordination with internal Project Managers and key stakeholders regarding customer projects.
- Monitor customer projects, coordinate logistics, and oversee order processing to ensure customer commitments are met.
- Manage VIP customer relationships and provide a high level of service to key accounts.
- Resolve customer complaints and complex issues by partnering with production, shipping, warehouse, and transportation teams to identify root causes and implement solutions.
- Provide technical analysis, reporting, and recommendations related to customer complaints, product performance, and installations.
- Support customers through complex installation or application issues, restoring confidence in Schneider Electric products and solutions.
- Analyze communication, scheduling, and process challenges within project and production workflows and recommend improvements.
- Advocate for customer needs in cross-functional discussions and business decisions.
- Promote a customer-focused culture by supporting customer experience improvement initiatives.
- Track, analyze, and communicate customer satisfaction feedback and trends to drive continuous improvement.
BASIC QUALIFICATIONS
- 2+ years of experience in customer service, customer advocacy, technical support, quality, or a related customer-facing role.
- Strong customer focus with demonstrated success building and maintaining positive customer relationships.
- Excellent customer service skills and the ability to perform effectively in high-pressure, time-sensitive environments.
- Ability to work independently, prioritize competing demands, and make sound decisions with minimal supervision.
- Strong collaboration and influencing skills with the ability to work across multiple functions.
- Experience in handling customer complaints and concerns professionally while maintaining customer confidence.
- Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions.
- Ability and desire to learn products, processes, and customer requirements relevant to the assigned customer base.
- Passion for improving customer experience and driving service excellence.
PREFERRED QUALIFICATIONS
- Bachelor's degree is required.
- SAP experience.
- Experience in a manufacturing environment.
- Experience working with project management, operations, quality, supply chain, or production teams.
COMPENSATION
- Salary Range: USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
LOCAL BENEFITS
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Schneider Electric is there when it matters most to you
Bring your passion for customers to a team that's ready to welcome you — apply now!
INTRODUCTION
Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you will serve as the voice of the customer, leading initiatives that enhance satisfaction, loyalty, and service excellence while supporting project execution and customer issue resolution across the organization.
ROLE AND RESPONSIBILITIES
- Serve as the primary point of contact for customer issues and customer-facing activities, ensuring timely communication and resolution.
- Manage daily communication and coordination with internal Project Managers and key stakeholders regarding customer projects.
- Monitor customer projects, coordinate logistics, and oversee order processing to ensure customer commitments are met.
- Manage VIP customer relationships and provide a high level of service to key accounts.
- Resolve customer complaints and complex issues by partnering with production, shipping, warehouse, and transportation teams to identify root causes and implement solutions.
- Provide technical analysis, reporting, and recommendations related to customer complaints, product performance, and installations.
- Support customers through complex installation or application issues, restoring confidence in Schneider Electric products and solutions.
- Analyze communication, scheduling, and process challenges within project and production workflows and recommend improvements.
- Advocate for customer needs in cross-functional discussions and business decisions.
- Promote a customer-focused culture by supporting customer experience improvement initiatives.
- Track, analyze, and communicate customer satisfaction feedback and trends to drive continuous improvement.
BASIC QUALIFICATIONS
- 2+ years of experience in customer service, customer advocacy, technical support, quality, or a related customer-facing role.
- Strong customer focus with demonstrated success building and maintaining positive customer relationships.
- Excellent customer service skills and the ability to perform effectively in high-pressure, time-sensitive environments.
- Ability to work independently, prioritize competing demands, and make sound decisions with minimal supervision.
- Strong collaboration and influencing skills with the ability to work across multiple functions.
- Experience in handling customer complaints and concerns professionally while maintaining customer confidence.
- Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions.
- Ability and desire to learn products, processes, and customer requirements relevant to the assigned customer base.
- Passion for improving customer experience and driving service excellence.
PREFERRED QUALIFICATIONS
- Bachelor's degree is required.
- SAP experience.
- Experience in a manufacturing environment.
- Experience working with project management, operations, quality, supply chain, or production teams.
COMPENSATION
- Salary Range: USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
LOCAL BENEFITS
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Schneider Electric is there when it matters most to you
Bring your passion for customers to a team that's ready to welcome you — apply now!
Customer Engineer Job Roles in Tennessee
See all 434+ Customer Engineer Jobs in Tennessee
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Search Customer Engineer Jobs in TennesseeCustomer Engineer Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for customer engineers in Tennessee?
Nashville-based employers like Asurion, HCA Healthcare, and Oracle's Tennessee operations have sponsored H-1B visas for customer-facing technical roles. Larger enterprise software vendors and managed service providers operating in the state tend to have existing sponsorship infrastructure. Companies with dedicated HR and legal teams are generally better positioned to support the LCA filing and H-1B petition process that customer engineer sponsorship requires.
Which visa types are most common for customer engineer roles in Tennessee?
The H-1B is the most common visa for customer engineer positions in Tennessee, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific technical field. Australian citizens may also qualify for the E-3 visa, which follows a similar process without a lottery. Canadian and Mexican nationals working in qualifying technical roles can explore the TN visa under USMCA as an additional pathway.
Which cities in Tennessee have the most customer engineer sponsorship jobs?
Nashville accounts for the largest share of customer engineer sponsorship activity in Tennessee, driven by its concentration of healthcare IT, enterprise software, and corporate headquarters. Knoxville sees demand tied to manufacturing technology and Oak Ridge-affiliated research operations. Memphis contributes through logistics technology and supply chain software companies, where customer-facing technical support roles are common with larger regional employers.
How to find customer engineer visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Tennessee employers actively hiring customer engineers who need work authorization. Rather than sorting through general job boards where sponsorship status is rarely disclosed upfront, Migrate Mate surfaces roles where sponsorship is confirmed, saving significant time during a job search that already carries immigration timing pressures.
Are there any Tennessee-specific considerations for customer engineer roles and visa sponsorship?
Tennessee has no state income tax on wages, which affects prevailing wage comparisons since the Department of Labor's wage determinations are set at the federal level by metropolitan area. Nashville's rapid growth as a technology hub has increased competition for customer engineer roles, meaning employers filing LCAs are held to prevailing wage levels for the Nashville-Davidson-Murfreesboro-Franklin metro area, which reflects the region's tightening technical labor market.
What is the prevailing wage for sponsored customer engineer jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.