Customer Engineer Visa Sponsorship Jobs in New Jersey
Customer engineer roles in New Jersey are concentrated around the tech corridors of Newark, Jersey City, and Princeton, where companies like IBM, Cognizant, and Infosys maintain significant operations. The state's proximity to New York City and its dense enterprise software and professional services sector make it an active market for customer engineer visa sponsorship.
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Get Access To All JobsAt UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier 3 for our Teaneck, NJ office to serve as the highest level of technical escalation for complex software, infrastructure, and system integration issues impacting UVeye’s inspection platforms. This role requires expertise in distributed systems, Linux environments, containerized applications, cloud infrastructure, and networking, along with the ability to perform advanced troubleshooting, root cause analysis, and cross-functional collaboration with Engineering, DevOps, and R&D teams to drive scalable, long-term solutions.
A day in the life and how you’ll make an impact:
- Serve as the final escalation point for Tier 2 Support Engineers, Field Service Engineers (FSEs), and Customer Success Managers (CSMs), resolving the most complex and critical system incidents.
- Perform advanced root-cause analysis (RCA) on intricate hardware/software interoperability issues, diagnosing problems across Linux operating systems, containerized environments (Docker/Kubernetes), and cloud platforms (AWS/GCP).
- Work directly with Product, R&D, and DevOps teams to replicate persistent bugs, test software patches, and provide vital feedback on system stability and architecture.
- Adopt a "System Builder" mindset by writing custom scripts (Python, Bash) to automate repetitive tasks and implement automated monitoring tools, reducing manual support overhead.
- Analyze log files and network traffic to identify bottlenecks or failures in data pipelines and local IoT hardware setups.
- Create and standardize Standard Operating Procedures (SOPs) and technical documentation.
- Mentor and train Tier 1/2 agents to empower them to solve issues autonomously and improve first-touch resolution rates.
Requirements
- 3+ years of experience in advanced Technical Support (Tier 3), Systems Engineering, DevOps, or Site Reliability Engineering (SRE), ideally within a SaaS, IoT, or hardware/software integrated environment.
- Deep, hands-on proficiency with Linux environments and advanced command-line troubleshooting.
- Extensive experience managing, deploying, and troubleshooting applications using Docker and Kubernetes.
- Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers).
- Proficiency in scripting languages (Bash, Python) for system automation and log analysis.
- Operational understanding/experience with major cloud platforms (AWS, Azure, or GCP).
- High comfort level operating within ticketing and CRM systems like Jira Service Management, Github and Salesforce.
- Strong analytical problem-solving skills, ability to remain calm under pressure, and a team-oriented, customer-first mindset.
Ideally, we’re looking for:
- Experience with deployment and Infrastructure as Code (IaC) tools such as Jenkins and Helm.
- Background in machine vision, or AI-driven SaaS platforms.
- Experience in a startup environment.
- Experience supporting multi-functional Revenue organizations.
- Background working within SaaS, Automotive Technology, or Enterprise Hardware + Software environments.
- Familiarity with CRM and enablement platforms (Salesforce, LMS, knowledge systems).
- Ability to translate technical product capabilities into business and operational outcomes.
- A builder mindset with comfort operating in high-growth environments.
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $90,000 - $110,000.
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier 3 for our Teaneck, NJ office to serve as the highest level of technical escalation for complex software, infrastructure, and system integration issues impacting UVeye’s inspection platforms. This role requires expertise in distributed systems, Linux environments, containerized applications, cloud infrastructure, and networking, along with the ability to perform advanced troubleshooting, root cause analysis, and cross-functional collaboration with Engineering, DevOps, and R&D teams to drive scalable, long-term solutions.
A day in the life and how you’ll make an impact:
- Serve as the final escalation point for Tier 2 Support Engineers, Field Service Engineers (FSEs), and Customer Success Managers (CSMs), resolving the most complex and critical system incidents.
- Perform advanced root-cause analysis (RCA) on intricate hardware/software interoperability issues, diagnosing problems across Linux operating systems, containerized environments (Docker/Kubernetes), and cloud platforms (AWS/GCP).
- Work directly with Product, R&D, and DevOps teams to replicate persistent bugs, test software patches, and provide vital feedback on system stability and architecture.
- Adopt a "System Builder" mindset by writing custom scripts (Python, Bash) to automate repetitive tasks and implement automated monitoring tools, reducing manual support overhead.
- Analyze log files and network traffic to identify bottlenecks or failures in data pipelines and local IoT hardware setups.
- Create and standardize Standard Operating Procedures (SOPs) and technical documentation.
- Mentor and train Tier 1/2 agents to empower them to solve issues autonomously and improve first-touch resolution rates.
Requirements
- 3+ years of experience in advanced Technical Support (Tier 3), Systems Engineering, DevOps, or Site Reliability Engineering (SRE), ideally within a SaaS, IoT, or hardware/software integrated environment.
- Deep, hands-on proficiency with Linux environments and advanced command-line troubleshooting.
- Extensive experience managing, deploying, and troubleshooting applications using Docker and Kubernetes.
- Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers).
- Proficiency in scripting languages (Bash, Python) for system automation and log analysis.
- Operational understanding/experience with major cloud platforms (AWS, Azure, or GCP).
- High comfort level operating within ticketing and CRM systems like Jira Service Management, Github and Salesforce.
- Strong analytical problem-solving skills, ability to remain calm under pressure, and a team-oriented, customer-first mindset.
Ideally, we’re looking for:
- Experience with deployment and Infrastructure as Code (IaC) tools such as Jenkins and Helm.
- Background in machine vision, or AI-driven SaaS platforms.
- Experience in a startup environment.
- Experience supporting multi-functional Revenue organizations.
- Background working within SaaS, Automotive Technology, or Enterprise Hardware + Software environments.
- Familiarity with CRM and enablement platforms (Salesforce, LMS, knowledge systems).
- Ability to translate technical product capabilities into business and operational outcomes.
- A builder mindset with comfort operating in high-growth environments.
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $90,000 - $110,000.
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Customer Engineer Job Roles in New Jersey
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Search Customer Engineer Jobs in New JerseyCustomer Engineer Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer engineers in New Jersey?
IBM, Cognizant, Infosys, Wipro, and Tata Consultancy Services are among the most active H-1B visa sponsors for technical customer-facing roles in New Jersey, based on Department of Labor disclosure data. Larger enterprise software vendors and managed services firms with New Jersey offices also regularly sponsor customer engineers, particularly those supporting financial services and pharmaceutical clients.
Which visa types are most common for customer engineer roles in New Jersey?
The H-1B is the most common visa category for customer engineer positions in New Jersey, as the role typically requires a bachelor's degree in computer science, engineering, or a related technical field and qualifies as a specialty occupation. TN visas are an option for Canadian and Mexican nationals in qualifying engineering classifications. Australian citizens may explore the E-3 visa for eligible roles.
Which cities in New Jersey have the most customer engineer sponsorship jobs?
Newark, Jersey City, and Princeton see the highest concentration of customer engineer sponsorship activity in New Jersey. Newark and Jersey City benefit from proximity to New York City's enterprise client base, while Princeton attracts roles tied to pharmaceutical and research-sector technology. Parsippany and Bridgewater also have notable clusters of IT services and software firms that hire customer engineers.
How to find customer engineer visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer engineer roles in New Jersey without sifting through positions that don't support work authorization. You can narrow results by location and role type to focus on New Jersey employers who have an established pattern of sponsoring technical customer-facing positions.
Are there any New Jersey-specific considerations for customer engineers seeking visa sponsorship?
New Jersey's high concentration of financial services, pharmaceutical, and professional services firms means customer engineer roles often require client-site work or travel across the tri-state area, which can affect how employers structure job descriptions and Labor Condition Applications. Employers must file the LCA under the correct work location, so roles involving significant client-site presence in New York or Pennsylvania may require additional filings.
What is the prevailing wage for sponsored customer engineer jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.