Customer Engineer Visa Sponsorship Jobs in Ohio
Customer engineer roles in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where enterprise tech employers like Oracle, IBM, and NCR Atleos maintain significant operations. Ohio's mix of Fortune 500 headquarters, financial services firms, and manufacturing technology companies creates consistent demand for customer engineers with specialized technical skills, and several of these employers have established H-1B sponsorship track records.
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Act as the Embraer technical representative supporting a key customer in Executive Aviation on all technical matters, ensuring fleet safety, availability, and performance. This position is 100% onsite and based in Columbus, Ohio, and serves as a key technical role within Embraer's Customer Care Center, headquartered in Brazil.
JOB RESPONSIBILITIES
- Manage customer expectations and perform effectively under time‑critical and high‑pressure conditions, including the resolution of multiple Aircraft on Ground (AOG) events for a fleet of more than 100 aircraft.
- Provide on‑site technical support, including troubleshooting and technical clarifications, with a strong focus on returning aircraft to service safely and within established timelines.
- Serve as the primary point of contact for escalated customer issues, coordinating resolutions across multiple Embraer departments such as Materials, CRM, Engineering, Manufacturing, Quality, Supply Chain, and others, ensuring clear, accurate, and timely communication.
- Manage and respond to AOG (Aircraft on Ground) and routine maintenance inquiries, ensuring timely and effective technical solutions.
- Analyze and validate aircraft technical data, including CMC (Central Maintenance Computer), OMS (Onboard Maintenance System), FDR (Flight Data Recorder), and component‑level NVM (Non‑Volatile Memory), as applicable.
- Build and maintain long‑term and trusted partnerships with the customer through proactive engagement and consistent technical support.
- Proactively support the customer by gaining a deep understanding of their operations and providing customized technical recommendations, including service bulletins, manuals, technical documents, and maintenance publications.
- Lead and contribute to internal projects focused on improving processes, efficiency, and service quality within the Customer Care Center.
- Monitor key performance indicators (KPIs) and actively drive continuous improvements aligned with Customer Care Center objectives.
- Collaborate with cross-functional teams to propose preventive or corrective solutions based on technical analysis.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aerospace, Mechanical, Electrical Engineering or a related technical discipline is preferred.
Experience:
- At least 5 years of experience in technical support roles within the aviation/aeronautical industry.
- Extensive technical experience and proven record in troubleshooting Phenom and/or Praetor family of aircraft is mandatory for this role.
- Work experience in field service support, training and customer relations/service functions is preferred.
Knowledge, Skills & Abilities:
- Solid technical knowledge of aircraft systems technologies (e.g. Avionics, Flight Controls, Fuel, Communications, Electrical, Hydraulics, Landing Gear, Propulsion).
- Ability to interpret and read technical standards and drawings.
- Experience on aircraft systems troubleshooting (root cause analysis), including CMC, OMS, FDR and/or NVM analysis.
- Experience in aircraft operation and maintenance.
- Knowledge of maintenance and operations manuals (AMM, FIM, WDM, SB, AIPC, MEL, etc.).
- Proficient with computer and mobile platforms (including the Office suite), Web and E-mail Tools.
- Good analytical and technical abilities.
- Effective verbal and written communication.
- Good presentation skills.
- Detail oriented and focused on customers' needs.
- Flexible and able to multi-task in a fast-paced environment.
- Team player, collaborative and able to listen to team's needs.
- Negotiation techniques.
- Ability to perform under pressure.
- Possess and applies knowledge of principles and practices in their work assignments which typically are moderately complex in nature.
Working Conditions / Environment/ Special Requirements
- Flexibility to work shifts, including on-call hours (during business days and weekends/holidays).
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Ensure employment law, work security/safety rules, and company policy and procedures compliance.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures. ENS, company policies and procedures.
- Incorporates Lean and P3E (Embraer Business Excellence Program) processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protect confidential and proprietary documents and information.
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Position Summary
Act as the Embraer technical representative supporting a key customer in Executive Aviation on all technical matters, ensuring fleet safety, availability, and performance. This position is 100% onsite and based in Columbus, Ohio, and serves as a key technical role within Embraer's Customer Care Center, headquartered in Brazil.
JOB RESPONSIBILITIES
- Manage customer expectations and perform effectively under time‑critical and high‑pressure conditions, including the resolution of multiple Aircraft on Ground (AOG) events for a fleet of more than 100 aircraft.
- Provide on‑site technical support, including troubleshooting and technical clarifications, with a strong focus on returning aircraft to service safely and within established timelines.
- Serve as the primary point of contact for escalated customer issues, coordinating resolutions across multiple Embraer departments such as Materials, CRM, Engineering, Manufacturing, Quality, Supply Chain, and others, ensuring clear, accurate, and timely communication.
- Manage and respond to AOG (Aircraft on Ground) and routine maintenance inquiries, ensuring timely and effective technical solutions.
- Analyze and validate aircraft technical data, including CMC (Central Maintenance Computer), OMS (Onboard Maintenance System), FDR (Flight Data Recorder), and component‑level NVM (Non‑Volatile Memory), as applicable.
- Build and maintain long‑term and trusted partnerships with the customer through proactive engagement and consistent technical support.
- Proactively support the customer by gaining a deep understanding of their operations and providing customized technical recommendations, including service bulletins, manuals, technical documents, and maintenance publications.
- Lead and contribute to internal projects focused on improving processes, efficiency, and service quality within the Customer Care Center.
- Monitor key performance indicators (KPIs) and actively drive continuous improvements aligned with Customer Care Center objectives.
- Collaborate with cross-functional teams to propose preventive or corrective solutions based on technical analysis.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aerospace, Mechanical, Electrical Engineering or a related technical discipline is preferred.
Experience:
- At least 5 years of experience in technical support roles within the aviation/aeronautical industry.
- Extensive technical experience and proven record in troubleshooting Phenom and/or Praetor family of aircraft is mandatory for this role.
- Work experience in field service support, training and customer relations/service functions is preferred.
Knowledge, Skills & Abilities:
- Solid technical knowledge of aircraft systems technologies (e.g. Avionics, Flight Controls, Fuel, Communications, Electrical, Hydraulics, Landing Gear, Propulsion).
- Ability to interpret and read technical standards and drawings.
- Experience on aircraft systems troubleshooting (root cause analysis), including CMC, OMS, FDR and/or NVM analysis.
- Experience in aircraft operation and maintenance.
- Knowledge of maintenance and operations manuals (AMM, FIM, WDM, SB, AIPC, MEL, etc.).
- Proficient with computer and mobile platforms (including the Office suite), Web and E-mail Tools.
- Good analytical and technical abilities.
- Effective verbal and written communication.
- Good presentation skills.
- Detail oriented and focused on customers' needs.
- Flexible and able to multi-task in a fast-paced environment.
- Team player, collaborative and able to listen to team's needs.
- Negotiation techniques.
- Ability to perform under pressure.
- Possess and applies knowledge of principles and practices in their work assignments which typically are moderately complex in nature.
Working Conditions / Environment/ Special Requirements
- Flexibility to work shifts, including on-call hours (during business days and weekends/holidays).
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Ensure employment law, work security/safety rules, and company policy and procedures compliance.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures. ENS, company policies and procedures.
- Incorporates Lean and P3E (Embraer Business Excellence Program) processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protect confidential and proprietary documents and information.
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Customer Engineer Job Roles in Ohio
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Search Customer Engineer Jobs in OhioCustomer Engineer Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer engineers in Ohio?
Oracle's large Columbus presence, IBM's operations across Ohio, and NCR Atleos (headquartered in the state) are among the employers with documented H-1B sponsorship histories for technical customer-facing roles. Nationwide Insurance and JPMorgan Chase also operate significant Ohio technology centers where customer engineer positions appear. Checking USCIS LCA disclosure data confirms which specific employers have filed recently for these roles.
Which visa types are most common for customer engineer roles in Ohio?
The H-1B is the most common visa category for customer engineers in Ohio, as the role typically requires a bachelor's degree in computer science, engineering, or a closely related field, meeting the specialty occupation standard. Candidates with Canadian or Mexican citizenship may qualify for TN status under the engineer category. Australian citizens can explore the E-3 visa, which follows a similar specialty occupation framework but operates outside the H-1B lottery.
Which cities in Ohio have the most customer engineer sponsorship jobs?
Columbus generates the highest volume of customer engineer openings in Ohio, driven by its concentration of enterprise software, financial services, and insurance technology employers. Cleveland follows, with a strong industrial technology and healthcare IT sector that regularly hires customer engineers. Cincinnati's corridor of consumer goods and logistics companies, including Procter and Gamble and Kroger's technology divisions, also produces sponsorship-eligible openings for this role.
How to find customer engineer visa sponsorship jobs in Ohio?
Migrate Mate filters job listings specifically to visa-sponsorship-eligible roles, so you can browse customer engineer openings in Ohio without sorting through positions that exclude international candidates. The platform focuses on employers with active or recent sponsorship histories, which is particularly useful in Ohio's fragmented market where sponsorship willingness varies significantly across Columbus, Cleveland, and Cincinnati employers.
Are there any Ohio-specific considerations for customer engineers pursuing visa sponsorship?
Ohio's prevailing wage determinations for customer engineer roles are set at the county level by the Department of Labor, so wages in Columbus's Franklin County differ from those in Cuyahoga County (Cleveland). Ohio State University and Case Western Reserve produce a steady pipeline of engineering graduates, meaning employers in the state are generally familiar with OPT and STEM OPT work authorization timelines, which can ease initial conversations about sponsorship pathways.
What is the prevailing wage for sponsored customer engineer jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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