Customer Engineer Visa Sponsorship Jobs in Missouri
Customer engineer roles in Missouri are concentrated in St. Louis and Kansas City, where companies like World Wide Technology, Cerner (Oracle Health), and major financial services firms have established technical operations. International candidates pursuing these roles typically need an employer willing to file H-1B visa or TN visa sponsorship, and Missouri's enterprise technology sector has a track record of doing exactly that.
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Get Access To All JobsINTRODUCTION
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us.
Position Summary
Senior Customer Solutions Engineer, Streaming Media - Mandarin Speaking
Fastly is looking for a passionate and exceptional Mandarin speaking Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technical expertise including cloud, system, and Fastly architecture, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP). Additional responsibilities will include working with the account management team to develop customer specific strategy, building and maintaining technical relationships across multiple key stakeholders within an account, and handling of customer escalations. Collaborating with many teams across Fastly, this role requires leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth, coordinate support assistance and escalations, and effectively become an extension of the customer’s teams. The Sr. CE will be responsible for the technical mentorship and advisement on deals within their vertical.
- As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly.
- Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org.
- Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement.
- Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support.
- Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management.
- Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial solutions to customer tasks, balancing customer impact and Fastly cost/effort.
- Take initiative in adopting organizational changes and sharing progress/impact with the team. Add thought leadership to the team, while engaging others to contribute.
- Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty.
- Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements.
- Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers, driving escalation as necessary depending on severity.
- Assist in developing strategy for and participation in regularly scheduled customer meetings on-site and by video/phone as necessary.
WHAT WE'RE LOOKING FOR
- At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products.
- Experience with Success as a relationship builder and collaborator with amazing verbal and written communication skills.
- Strong technical background and customer orientation.
- Empathy and understanding of the customer.
- Technical experience with:
- HTTP, TCP, TLS, DNS, and other common protocols.
- Scripting languages and web platforms, especially Varnish and VCL.
- *nix operating systems.
- Underlying internet technologies.
- Clear understanding of network & system management solutions.
- HTTP Live Streaming (HLS & DASH) workflows.
- History of demonstrable organizational and project management skills.
WORK HOURS
- This position will require you to be available during core business hours.
- While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.
WORK LOCATION(S) & TRAVEL REQUIREMENTS
This position is open to remote workers in the following preferred regions:
- Pacific Timezone
- Mountain Timezone
- Central Timezone
This position may require travel as required by your role or requested by your manager.
- Capable and willing to travel for customer meetings as necessary.
SALARY
For a non-Sales role
The estimated salary range for this position is $132,060 to $186,444. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.
BENEFITS
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
For a U.S.-based Role
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.
WHY FASTLY?
- We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
- We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
- We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
- We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!
A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ fastly.com or @ recruiting.fastly.com email address.*
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.*
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
INTRODUCTION
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us.
Position Summary
Senior Customer Solutions Engineer, Streaming Media - Mandarin Speaking
Fastly is looking for a passionate and exceptional Mandarin speaking Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer. A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technical expertise including cloud, system, and Fastly architecture, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP). Additional responsibilities will include working with the account management team to develop customer specific strategy, building and maintaining technical relationships across multiple key stakeholders within an account, and handling of customer escalations. Collaborating with many teams across Fastly, this role requires leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth, coordinate support assistance and escalations, and effectively become an extension of the customer’s teams. The Sr. CE will be responsible for the technical mentorship and advisement on deals within their vertical.
- As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly.
- Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org.
- Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement.
- Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support.
- Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management.
- Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial solutions to customer tasks, balancing customer impact and Fastly cost/effort.
- Take initiative in adopting organizational changes and sharing progress/impact with the team. Add thought leadership to the team, while engaging others to contribute.
- Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty.
- Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements.
- Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers, driving escalation as necessary depending on severity.
- Assist in developing strategy for and participation in regularly scheduled customer meetings on-site and by video/phone as necessary.
WHAT WE'RE LOOKING FOR
- At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products.
- Experience with Success as a relationship builder and collaborator with amazing verbal and written communication skills.
- Strong technical background and customer orientation.
- Empathy and understanding of the customer.
- Technical experience with:
- HTTP, TCP, TLS, DNS, and other common protocols.
- Scripting languages and web platforms, especially Varnish and VCL.
- *nix operating systems.
- Underlying internet technologies.
- Clear understanding of network & system management solutions.
- HTTP Live Streaming (HLS & DASH) workflows.
- History of demonstrable organizational and project management skills.
WORK HOURS
- This position will require you to be available during core business hours.
- While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.
WORK LOCATION(S) & TRAVEL REQUIREMENTS
This position is open to remote workers in the following preferred regions:
- Pacific Timezone
- Mountain Timezone
- Central Timezone
This position may require travel as required by your role or requested by your manager.
- Capable and willing to travel for customer meetings as necessary.
SALARY
For a non-Sales role
The estimated salary range for this position is $132,060 to $186,444. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.
BENEFITS
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
For a U.S.-based Role
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.
WHY FASTLY?
- We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
- We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
- We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
- We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!
A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ fastly.com or @ recruiting.fastly.com email address.*
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.*
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
Customer Engineer Job Roles in Missouri
See all 150+ Customer Engineer Jobs in Missouri
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Search Customer Engineer Jobs in MissouriCustomer Engineer Jobs in Missouri: Frequently Asked Questions
Which companies sponsor visas for customer engineers in Missouri?
World Wide Technology, headquartered in St. Louis, is one of Missouri's most active sponsors for technical customer-facing roles. Oracle Health (formerly Cerner) in Kansas City has historically supported H-1B petitions for engineering positions. Larger financial institutions with Missouri operations, including Edward Jones and Commerce Bancshares, also sponsor international hires for customer engineering and solutions roles on a case-by-case basis.
Which visa types are most common for customer engineer roles in Missouri?
The H-1B is the most common visa category for customer engineers in Missouri, as the role typically requires a bachelor's degree in computer science, engineering, or a related field, qualifying it as a specialty occupation. Canadian and Mexican nationals may pursue TN status under the USMCA engineer or computer systems analyst categories. Candidates already holding L-1B specialized knowledge visas through multinational employers are also placed in customer engineer roles at Missouri offices.
Which cities in Missouri have the most customer engineer sponsorship jobs?
St. Louis accounts for the largest concentration, driven by World Wide Technology's global headquarters and a dense cluster of enterprise technology, logistics, and financial services employers. Kansas City is a strong second, anchored by Oracle Health's campus and a growing base of mid-market technology companies. Columbia sees smaller but consistent demand through university-affiliated healthcare systems and regional tech firms.
How to find customer engineer visa sponsorship jobs in Missouri?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer engineer openings in Missouri without sorting through roles that don't offer sponsorship. You can filter by state and role type to surface positions at Missouri-based employers like World Wide Technology and Oracle Health that have an active sponsorship history. This saves significant time compared to reviewing general job boards that mix sponsored and non-sponsored postings.
Are there any Missouri-specific factors that affect visa sponsorship for customer engineers?
Missouri does not impose state-level restrictions on visa sponsorship, but the prevailing wage requirements tied to H-1B Labor Condition Applications are calculated using St. Louis or Kansas City metropolitan wage data, which tend to run lower than coastal tech hubs. This can work in candidates' favor since employers may find it easier to meet prevailing wage thresholds. Missouri's strong university pipeline, particularly from Washington University in St. Louis and the University of Missouri, also means local employers are accustomed to sponsoring recent graduates.
What is the prevailing wage for sponsored customer engineer jobs in Missouri?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.