Customer Engineer Visa Sponsorship Jobs in New York
Customer engineer roles in New York are concentrated across Manhattan's enterprise tech corridor and the broader metro area, with companies like IBM, Google, Oracle, and Salesforce regularly hiring for these positions. The state's density of financial services, healthcare, and media enterprises creates consistent demand for customer engineers who can work at the intersection of technical depth and client success.
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Get Access To All JobsINTRODUCTION
McAfee is seeking a Product Customer Experience (CX) Engineer to join the Customer Experience Validation & Product Quality team. You'll serve as the voice of the customer throughout the product lifecycle by evaluating the end-to-end customer experience across onboarding, installation, activation, subscription management, self-service, and support journeys.
The Product CX Engineer is responsible for identifying customer friction, validating real-world experiences, analyzing customer feedback and support trends, and driving improvements that increase customer success while reducing support demand.
The ideal candidate combines the analytical mindset of a Customer Experience professional with the technical aptitude of a product specialist and the curiosity of a customer advocate.
This is a Hybrid position based in New York City. We are only considering candidates within a commutable distance to the New York office. You will be required to be onsite on an as-needed basis; when not working onsite, you will work from your home office. We are not offering relocation assistance.
ABOUT THE ROLE:
- Analyze, design, and implement changes to points of interaction between the customer and the company to enhance customer experience with company services and products
- Identify and communicate areas of improvements in client experience to enhance products and services
- Serve as customer advocate and recommends and implements client feedback that influences and supports business decisions
- Design and implement systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement
- Collaborate with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty
- May reach out to customers, interact with website users, and/or conduct focus group meetings to vet ideas and prototype solutions before implementation
ABOUT YOU:
- Experience in cybersecurity, consumer software, SaaS, or technology products
- Experience working with Voice of Customer programs
- Familiarity with usability testing, customer research, or UX methodologies
- Experience supporting software releases and product launches
- Knowledge of contact center operations and support analytics
- Experience with journey analytics, customer feedback platforms, or product telemetry
- You think like a customer and investigate like an engineer
- Passionate about understanding why customers struggle, where friction exists, and how product experiences can be improved
- Your customer empathy, analytical rigor, and technical curiosity will ensure McAfee products are intuitive, effective, and easy to use
COMPANY BENEFITS AND PERKS:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees:
- Bonus Program
- 401k Retirement
- Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
- Paid Parental Leave
- Support and Community Involvement
- 14 Paid Company Holidays
- Unlimited Paid Time Off for Exempt Employees
- 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
PAY RANGE:
The anticipated compensation for this position is USD $103,470.00/Yr. - USD $169,980.00/Yr. depending on experience and qualifications.
Job Applicant Privacy Notice: Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.
INTRODUCTION
McAfee is seeking a Product Customer Experience (CX) Engineer to join the Customer Experience Validation & Product Quality team. You'll serve as the voice of the customer throughout the product lifecycle by evaluating the end-to-end customer experience across onboarding, installation, activation, subscription management, self-service, and support journeys.
The Product CX Engineer is responsible for identifying customer friction, validating real-world experiences, analyzing customer feedback and support trends, and driving improvements that increase customer success while reducing support demand.
The ideal candidate combines the analytical mindset of a Customer Experience professional with the technical aptitude of a product specialist and the curiosity of a customer advocate.
This is a Hybrid position based in New York City. We are only considering candidates within a commutable distance to the New York office. You will be required to be onsite on an as-needed basis; when not working onsite, you will work from your home office. We are not offering relocation assistance.
ABOUT THE ROLE:
- Analyze, design, and implement changes to points of interaction between the customer and the company to enhance customer experience with company services and products
- Identify and communicate areas of improvements in client experience to enhance products and services
- Serve as customer advocate and recommends and implements client feedback that influences and supports business decisions
- Design and implement systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement
- Collaborate with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty
- May reach out to customers, interact with website users, and/or conduct focus group meetings to vet ideas and prototype solutions before implementation
ABOUT YOU:
- Experience in cybersecurity, consumer software, SaaS, or technology products
- Experience working with Voice of Customer programs
- Familiarity with usability testing, customer research, or UX methodologies
- Experience supporting software releases and product launches
- Knowledge of contact center operations and support analytics
- Experience with journey analytics, customer feedback platforms, or product telemetry
- You think like a customer and investigate like an engineer
- Passionate about understanding why customers struggle, where friction exists, and how product experiences can be improved
- Your customer empathy, analytical rigor, and technical curiosity will ensure McAfee products are intuitive, effective, and easy to use
COMPANY BENEFITS AND PERKS:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees:
- Bonus Program
- 401k Retirement
- Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
- Paid Parental Leave
- Support and Community Involvement
- 14 Paid Company Holidays
- Unlimited Paid Time Off for Exempt Employees
- 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
PAY RANGE:
The anticipated compensation for this position is USD $103,470.00/Yr. - USD $169,980.00/Yr. depending on experience and qualifications.
Job Applicant Privacy Notice: Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.
Customer Engineer Job Roles in New York
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Search Customer Engineer Jobs in New YorkCustomer Engineer Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer engineers in New York?
Enterprise software and cloud infrastructure companies are the most active sponsors for customer engineer roles in New York. IBM, Google, Oracle, Salesforce, Microsoft, and ServiceNow have all filed H-1B visa Labor Condition Applications for customer engineer positions in the New York metro area. Financial services technology firms and large consulting organizations with New York headquarters also appear regularly in Department of Labor disclosure data for this role.
Which visa types are most common for customer engineer roles in New York?
The H-1B is the most common visa category for customer engineers in New York, as the role typically requires a bachelor's degree in computer science, engineering, or a related technical field, meeting the specialty occupation standard. Candidates from Australia may qualify for the E-3 visa. Those with Canadian or Mexican citizenship can explore TN visa status under USMCA, which covers engineers without requiring a separate petition filing.
Which cities in New York have the most customer engineer sponsorship jobs?
New York City accounts for the overwhelming majority of customer engineer sponsorship opportunities in the state. Manhattan and Midtown specifically are home to the enterprise technology offices, financial institutions, and media companies that hire most heavily for this role. Some activity also exists in Buffalo and Albany, primarily tied to state government technology contracts and regional enterprise software deployments, though volume there is significantly lower.
How to find customer engineer visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for customer engineer roles in New York without sorting through employers unlikely to sponsor. Because customer engineer positions vary widely in technical depth and industry focus across New York's market, using a sponsorship-focused filter helps surface roles at companies with a documented history of filing for this position type.
Are there any state-specific considerations for customer engineers seeking sponsorship in New York?
New York's high cost of living means Department of Labor prevailing wage determinations for customer engineer roles in the New York City metro are among the highest in the country, which affects what employers must pay sponsored workers. The state's concentration of regulated industries, particularly finance and healthcare, also means some customer engineer roles require security clearances, compliance backgrounds, or sector-specific certifications that can affect both hiring timelines and sponsorship complexity.
What is the prevailing wage for sponsored customer engineer jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.