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Customer Quality Engineer (CQE)

Company Description:

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years.

We're now hiring a talented Customer Quality Engineer (CQE) for our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career.

Job Summary:

Ensures and improves the product and process quality in the assigned area of dedicated business (Wind, Industry and coupling service and assembly). Implements quality requirements regarding preventive actions, technical specifications and approval of product and processes. Acts as CQE contact in cross-functional teams and point of contact in assigned areas for all matter regarding quality of product and processes. Duties will also include supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety.

Job Responsibilities:

Major Duties

- Drive competencies in the following areas:
- Prepares Quality-related analyses, concepts, methods and tools, for respective management to decide.
- Advises business accountable management in specific Quality-related issues.
- Ensures and implements quality related standards, guidelines and programs.
- Analyzes working environment and proposes improvements to management.
- Keeps abreast of industry and legal trends.
- Drives and coaches unit-related general Quality projects.
- Contributes to budget planning processes.
- Trains employees in a specific quality area.
- Coordinates a group of quality related staff without leading the team.
- Ensures effective cooperation with both internal and external stakeholders; clarifies issues.
- Responsible for final product quality prior to shipment.
- Provides corrective action in 8D format to systemic issues.
- Lead the final inspection process to proactively address the cycle time requirements of the factory for timely shipments of product.
- Create Certificates of Conformance and load gearbox documentation to customer sites.
- Create and align with Customers on deviation requests.
- Interact with customers to resolve all quality issues.
- Lead the process of return, rework, root cause/corrective action, and replacement of product.
- Develop strategic relationships with customers to improve Critical to Quality (CTQ) results and corrective actions.
- Interact with Production to evaluate the origin of assembly line issues.
- Root cause problems to determine if an internal or supplier nonconformance corrective action is required.
- Create a Quality notification in SAP and provide the necessary documentation to Internal departments and Suppliers for all quality issues.
- Interact with Production/Purchasing to facilitate the replacement of discrepant material for the assembly line.
- Update Work Standards as provided by parent office to maintain correct revision levels.
- Responsible for the disposition of parts that have been placed in quarantined to maintain inventory target rates and cycle time.
- Prepare bi-monthly reports from SAP to summarize tasks required to complete nonconformance resolution.
- Prepare for and lead customer audits. Interact with ISO, Intertek, and parent office auditors to maintain certifications.
- Report on monthly metrics for first pass yield and product nonconformances.
- Develop and lead internal process audits.
- Develop and report on Quality related kpi’s.
- Prepare PPAPs, MPP-PQPs, and FMEAs.
- Conduct MSA.
- Review Customer’s Quality specifications and support product qualification requirements.
- Handle of specific software used for QA purposes.
- Participates in problem solving to improve efficiency.
- Contributes to the goal setting for specific projects, as required.
- Maintain documentation compliant with the ISO regulations.
- Support to production in Quality related issues.
- Manage priorities in order to meet business needs.

Minor Duties

- Confer with engineers or other personnel to implement operating and other process procedures, assist in resolving system malfunctions, or provide technical information.
- Participate in research that tests or analyzes the feasibility, design, operation, or performance of equipment, components, or systems.

Required Knowledge/Skills, Education, and Experience:

• Experience working with cranes and focus on safe work practices.
• Engineering Degree (Mechanical or equivalent).
• Strong organizational skills.
• Six Sigma Green Belt preferred, with proven analytical approach to improve quality and introduce sustainable cost improvement projects.
• Possess technical knowledge and assembly with Gear Drives (Winergy and / or Multi-Brand) preferred.
• APQP4Wind or automotive APQP Experience (preferred).
• Ability to analyze customer’s technical specifications, mechanical drawings, dimensional tolerancing and data comprehension.
• Excellent team player with ability to work independently and perform and prioritize multiple, simultaneous tasks while maintaining excellent customer service.
• Excellent communications skills to effectively and accurately communicate with internal and external customers.
• Proficient PC skills including Microsoft Office tools, Outlook, SAP (a plus), TeamCenter (a plus).
• Familiarity with ANSI, ISO, DIN and NEMA standards.

Flender as an employer offers:

• Paid Time Off (18 Days)
• Paid Holidays
• Tuition Reimbursement
• Medical, Dental, Vision, Life Insurance
• Flexible Spending Account
• Health Savings Account
• 401k (6% Employer Match)
• Employee Assistance Program

Your contact person(s) for this job posting is/are:

Jacob Stupec-Hernandez

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.