Customer Engineer Visa Sponsorship Jobs in Illinois
Customer engineer roles in Illinois are concentrated in Chicago, where enterprise tech employers like Salesforce, Google, and SAP maintain significant offices and regularly sponsor H-1B visas for qualified candidates. The city's dense presence of Fortune 500 headquarters and mid-size SaaS companies creates steady demand for customer engineers with technical consulting and solutions backgrounds.
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Get Access To All JobsSENIOR CUSTOMER ENGINEER
The Team + The Role
Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.
As a Senior Customer Engineer, you own strategic and complex accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.
This is a remote role supporting a central region.
What this looks like day-to-day
- New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
-
Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
-
Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
-
Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
-
Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
-
Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
-
Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren’t buzzwords; they’re the things we’ll actually look for in how you talk about your work.
You’re a builder, not a maintainer. You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don’t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You’re AI-curious - genuinely. You’re not using AI tools occasionally. You’re rewiring how you work around them. You’re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
- 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
-
Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
-
Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
-
Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
-
Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
-
Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
-
Experience mentoring or coaching more junior technical team members.
Nice-to-haves
- Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
-
Hands-on experience with mobile app development, including Swift, Android, or React Native.
-
Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
-
Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Remote
Compensation: The expected OTE for this role is $193,393 - $241,742 with a 70/30 split.
Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
SENIOR CUSTOMER ENGINEER
The Team + The Role
Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.
As a Senior Customer Engineer, you own strategic and complex accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.
This is a remote role supporting a central region.
What this looks like day-to-day
- New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
-
Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
-
Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
-
Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
-
Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
-
Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
-
Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren’t buzzwords; they’re the things we’ll actually look for in how you talk about your work.
You’re a builder, not a maintainer. You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don’t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You’re AI-curious - genuinely. You’re not using AI tools occasionally. You’re rewiring how you work around them. You’re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
- 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
-
Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
-
Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
-
Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
-
Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
-
Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
-
Experience mentoring or coaching more junior technical team members.
Nice-to-haves
- Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
-
Hands-on experience with mobile app development, including Swift, Android, or React Native.
-
Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
-
Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Remote
Compensation: The expected OTE for this role is $193,393 - $241,742 with a 70/30 split.
Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Customer Engineer Job Roles in Illinois
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Search Customer Engineer Jobs in IllinoisCustomer Engineer Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer engineers in Illinois?
Enterprise software and cloud infrastructure companies are the most active sponsors for customer engineers in Illinois. Salesforce, Google, SAP, Cisco, and Oracle all have substantial Chicago-area operations and documented H-1B sponsorship histories for customer-facing technical roles. Consulting firms like Accenture and Deloitte also hire customer engineers and regularly sponsor H-1B petitions, though sponsorship is always at the employer's discretion and varies by role and business need.
Which visa types are most common for customer engineer roles in Illinois?
The H-1B is the most common visa category for customer engineers in Illinois, as the role typically requires a bachelor's degree in computer science, engineering, or a related technical field, meeting the specialty occupation standard. Candidates from Australia may qualify for the E-3 visa, and Canadian or Mexican nationals may be eligible for TN visa status under the USMCA. L-1B intracompany transfer visas are also used when candidates transfer from a foreign office to a U.S. employer entity.
Which cities in Illinois have the most customer engineer sponsorship jobs?
Chicago accounts for the overwhelming majority of customer engineer sponsorship opportunities in Illinois. Neighborhoods like the Loop, River North, and the Fulton Market tech corridor house offices for major enterprise software employers. Suburbs including Schaumburg, Downers Grove, and Naperville also have technology company presences, particularly for companies with Midwest regional headquarters, though the volume of sponsorship roles is significantly higher within the city itself.
How to find customer engineer visa sponsorship jobs in Illinois?
Migrate Mate filters job listings specifically for roles where employers have a history of visa sponsorship, making it a practical starting point for customer engineers targeting Illinois. You can browse customer engineer openings in Chicago and surrounding areas without sorting through positions that don't support international candidates. Pairing Migrate Mate with outreach to enterprise software employers in Chicago who have active H-1B filings on record gives you the most targeted approach for this role type.
Are there any Illinois-specific considerations for customer engineers seeking visa sponsorship?
Illinois follows federal prevailing wage rules, so employers sponsoring customer engineers must certify wages that meet Department of Labor wage levels for the Chicago-Naperville-Elgin metropolitan area, which reflects the region's competitive tech compensation standards. The University of Illinois system, particularly UIUC and UIC, produces a strong pipeline of engineering graduates who enter the H-1B process through OPT, making Illinois employers generally familiar with sponsoring early-career technical candidates. Some employers in Illinois also work with specialized immigration counsel based in Chicago.
What is the prevailing wage for sponsored customer engineer jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.