Solution Manager Visa Sponsorship Jobs in Georgia
Solution manager roles in Georgia are concentrated in Atlanta, where companies like NCR Voyix, Global Payments, and Cox Enterprises regularly hire for technology and operations leadership. The state's growing fintech corridor and Fortune 500 presence create consistent demand, and several of these employers have established track records of sponsoring work visas for qualified international candidates.
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Get Access To All JobsINTRODUCTION
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
ABOUT THE ROLE
Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this high-impact role, you will design and operationalize scalable support processes that deliver an exceptional customer experience, strengthen product feedback loops, and ensure responsive and reliable support for our utility clients.
You will serve as the operational owner of technical support, collaborating closely with Engineering, Customer Success, and global support teams to drive timely issue resolution, transparent communication, and continuous solution improvement. This role also provides technical advisory support on active deployments, acting as a consultative escalation point—not an implementation owner.
This position is ideal for an accountable, innovative, and customer-centric leader who thrives in a collaborative and agile environment and is energized by building operational maturity as our enterprise SaaS business scales.
DUTIES & RESPONSIBILITIES
Support Process Ownership
- Design, implement, and continuously improve scalable enterprise support processes aligned with Itron’s customer-first values.
- Define SLAs, severity classifications, escalation paths, and communication frameworks.
- Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution.
- Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle.
- Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality.
- Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service.
- Develop dashboards, operational metrics, and executive-level reporting that offer transparent insights for internal and customer stakeholders.
Customer Experience & Escalation Management
- Serve as the escalation point for high-severity issues requiring technical, operational, or cross-functional intervention.
- Uphold enterprise-grade responsiveness and problem-solving to maintain customer trust in critical infrastructure environments.
- Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them.
- Represent customer support themes and insights within product, engineering, and solution-planning forums.
Technical Advisory Support
- Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices.
- Assist with troubleshooting during early deployments to ensure smooth transitions to steady-state operations.
- Act as a subject-matter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding.
Steady-State Solution Support Ownership
- Own ongoing support for customer-specific configurations, integrations, environments, and deployed solutions.
- Ensure seamless transition from implementation to long-term support with high-quality documentation and knowledge handoff.
- Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value.
- Serve as a long-term technical support point of contact for enterprise customers.
Team Leadership & Global Operations
- Manage and develop India-based support representatives, fostering an accountable, collaborative, and growth-oriented culture.
- Set clear expectations for performance, quality, SLAs, and customer communication.
- Provide coaching, continuous feedback, and career development opportunities.
- Partner with Engineering leadership to maintain effective escalation workflows and operational alignment.
- Build a scalable global support coverage model that meets the needs of a growing enterprise customer base.
- Participate in hiring as support volume and team capacity expand.
Note: This role does not own implementation, delivery, or project management.
REQUIRED SKILLS & EXPERIENCE
- 7+ years of experience in enterprise SaaS technical support, support operations, or customer technical operations.
- Proven experience supporting large enterprise customers with complex operational and stakeholder environments.
- Strong expertise with support tooling such as Jira Service Management, Zendesk, ServiceNow, or similar.
- Demonstrated ability to partner effectively with Engineering on triage, debugging, prioritization, and defect management.
- Experience defining, maturing, and scaling support processes within a growing organization.
- Strong written and verbal communication skills with a customer-centric, transparent, and solution-oriented approach.
- Ability to work authentically, collaboratively, and with high accountability in a fast-moving environment.
PREFERRED SKILLS & EXPERIENCE
- Experience supporting utility, industrial, or regulated infrastructure customers.
- Background in technical architecture, solutions engineering, or implementation support.
- Knowledge of cloud platforms, APIs, integrations, and modern enterprise technology stacks.
- Experience supporting mobile and web applications in field or distributed operational environments.
WHY THIS ROLE MATTERS
Our customers operate critical infrastructure where reliability, responsiveness, and clarity are essential. Exceptional support directly strengthens customer trust, renewal outcomes, and solution performance. This role will establish the global support foundation needed as we scale from 6 to 10–12 enterprise customers over the next 18 months—ensuring Itron continues to deliver innovative, customer-centric, and operationally excellent solutions in the utility and energy sector.
BENEFITS INFO:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
INTRODUCTION
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
ABOUT THE ROLE
Itron is seeking a Technical Support & Solutions Manager to build, lead, and elevate our enterprise support function for critical infrastructure customers. In this high-impact role, you will design and operationalize scalable support processes that deliver an exceptional customer experience, strengthen product feedback loops, and ensure responsive and reliable support for our utility clients.
You will serve as the operational owner of technical support, collaborating closely with Engineering, Customer Success, and global support teams to drive timely issue resolution, transparent communication, and continuous solution improvement. This role also provides technical advisory support on active deployments, acting as a consultative escalation point—not an implementation owner.
This position is ideal for an accountable, innovative, and customer-centric leader who thrives in a collaborative and agile environment and is energized by building operational maturity as our enterprise SaaS business scales.
DUTIES & RESPONSIBILITIES
Support Process Ownership
- Design, implement, and continuously improve scalable enterprise support processes aligned with Itron’s customer-first values.
- Define SLAs, severity classifications, escalation paths, and communication frameworks.
- Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution.
- Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle.
- Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality.
- Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service.
- Develop dashboards, operational metrics, and executive-level reporting that offer transparent insights for internal and customer stakeholders.
Customer Experience & Escalation Management
- Serve as the escalation point for high-severity issues requiring technical, operational, or cross-functional intervention.
- Uphold enterprise-grade responsiveness and problem-solving to maintain customer trust in critical infrastructure environments.
- Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them.
- Represent customer support themes and insights within product, engineering, and solution-planning forums.
Technical Advisory Support
- Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices.
- Assist with troubleshooting during early deployments to ensure smooth transitions to steady-state operations.
- Act as a subject-matter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding.
Steady-State Solution Support Ownership
- Own ongoing support for customer-specific configurations, integrations, environments, and deployed solutions.
- Ensure seamless transition from implementation to long-term support with high-quality documentation and knowledge handoff.
- Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value.
- Serve as a long-term technical support point of contact for enterprise customers.
Team Leadership & Global Operations
- Manage and develop India-based support representatives, fostering an accountable, collaborative, and growth-oriented culture.
- Set clear expectations for performance, quality, SLAs, and customer communication.
- Provide coaching, continuous feedback, and career development opportunities.
- Partner with Engineering leadership to maintain effective escalation workflows and operational alignment.
- Build a scalable global support coverage model that meets the needs of a growing enterprise customer base.
- Participate in hiring as support volume and team capacity expand.
Note: This role does not own implementation, delivery, or project management.
REQUIRED SKILLS & EXPERIENCE
- 7+ years of experience in enterprise SaaS technical support, support operations, or customer technical operations.
- Proven experience supporting large enterprise customers with complex operational and stakeholder environments.
- Strong expertise with support tooling such as Jira Service Management, Zendesk, ServiceNow, or similar.
- Demonstrated ability to partner effectively with Engineering on triage, debugging, prioritization, and defect management.
- Experience defining, maturing, and scaling support processes within a growing organization.
- Strong written and verbal communication skills with a customer-centric, transparent, and solution-oriented approach.
- Ability to work authentically, collaboratively, and with high accountability in a fast-moving environment.
PREFERRED SKILLS & EXPERIENCE
- Experience supporting utility, industrial, or regulated infrastructure customers.
- Background in technical architecture, solutions engineering, or implementation support.
- Knowledge of cloud platforms, APIs, integrations, and modern enterprise technology stacks.
- Experience supporting mobile and web applications in field or distributed operational environments.
WHY THIS ROLE MATTERS
Our customers operate critical infrastructure where reliability, responsiveness, and clarity are essential. Exceptional support directly strengthens customer trust, renewal outcomes, and solution performance. This role will establish the global support foundation needed as we scale from 6 to 10–12 enterprise customers over the next 18 months—ensuring Itron continues to deliver innovative, customer-centric, and operationally excellent solutions in the utility and energy sector.
BENEFITS INFO:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Solution Manager Job Roles in Georgia
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Search Solution Manager Jobs in GeorgiaSolution Manager Jobs in Georgia: Frequently Asked Questions
Which companies sponsor visas for solution managers in Georgia?
Atlanta-based employers with documented H-1B sponsorship histories for solution manager and related roles include NCR Voyix, Global Payments, Fiserv (which has significant Georgia operations), Cox Enterprises, and IBM. Technology consulting firms such as Infosys, Tata Consultancy Services, and Wipro also sponsor internationally and maintain large Georgia presences, particularly in the metro Atlanta corridor.
Which visa types are most common for solution manager roles in Georgia?
The H-1B is the most common visa category for solution managers in Georgia, as the role typically requires a bachelor's degree or higher in a related field, meeting the specialty occupation standard. L-1A and L-1B transfers are also used when candidates move within multinational companies. Some candidates with exceptional professional records pursue the O-1A. TN status is available for Canadian and Mexican nationals where the role qualifies.
How to find solution manager visa sponsorship jobs in Georgia?
Migrate Mate filters job listings specifically by visa sponsorship willingness, so you can browse solution manager openings in Georgia without sorting through employers who don't sponsor. Because Atlanta's fintech and enterprise technology sector posts these roles frequently, searching Migrate Mate with Georgia as your location filter surfaces relevant opportunities from companies with active sponsorship histories, saving significant time compared to unfiltered searches.
Which cities in Georgia have the most solution manager sponsorship jobs?
Atlanta accounts for the large majority of solution manager sponsorship opportunities in Georgia, driven by its concentration of Fortune 500 headquarters, financial technology companies, and enterprise software firms. Alpharetta, just north of Atlanta, is also notable as a significant technology hub with a cluster of fintech and SaaS companies. Outside metro Atlanta, sponsorship opportunities for this role are considerably limited.
Are there state-specific considerations for solution managers pursuing visa sponsorship in Georgia?
Georgia does not impose state-level licensing requirements specific to solution managers, so federal immigration requirements govern the process. The Department of Labor prevailing wage determination for this role in the Atlanta metro area reflects the region's competitive technology market, and employers must certify the offered compensation meets that standard when filing an H-1B petition. Georgia Tech's graduate pipeline also means local employers are familiar with international candidate sponsorship processes.
What is the prevailing wage for sponsored solution manager jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which solution manager employers are hiring and sponsoring visas in Georgia right now.
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