Hospitality H-1B Sponsorship Jobs in Hawaii
H-1B visa sponsorship jobs in Hawaii's hospitality industry are concentrated among large resort operators and hotel groups, with Honolulu and Maui hosting the most activity. Major employers include Marriott, Hilton, and Four Seasons properties across Oahu and Maui. Roles in revenue management, food and beverage operations, and hotel administration are the most common H-1B pathways in this market.
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Get Access To All JobsCompensation Type: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.
Location:
Located directly across from the famed Waikiki Beach, Park Shore Waikiki boasts spectacular unobstructed views of the Pacific Ocean and Diamond Head. The hotel's prime location places guests steps from Hawaii's most popular beach, world-class dining, shopping and entertainment — including the Honolulu Zoo and Kapiolani Park.
Overview:
The Guest Services Manager Overnight (OEM) is responsible for assisting the Front Office leaders while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Pool and Front Drive.
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist with development of employee morale and ensure training of Guest Services personnel.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Fully comprehend and operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Assist Guest Relations Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through property approved upsell system.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
- Establish and maintain good communications and teamwork with fellow employees and third party employees.
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Perform check-ins and checkouts; confirm that all SOP’s are being followed properly.
- Train new employees, help to develop and implement training programs.
- Maintain log of rooms in “out of order” status.
- Authorize and sign adjustments and paid outs over the limit.
- Oversee discrepancy report and monitor follow-through.
- Work closely with housekeeping regarding daily operations.
- Work closely with third party companies to help deliver seamless and enjoyable guest experiences.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Ensure correct and accurate cash handling at the Front Desk.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages and promotions currently underway.
- Follow and enforce all Highgate Hotel credit policies.
- Ensure that employees, including third party employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores.
- Assist with sign off of all Service Standards by Position for Guest Services staff.
- Monitor all V.I.P.'s, special guests and requests.
- Review Front Office log books and Guest Request log on a daily basis.
- Monitor all appropriate service delivery systems.
- Block rooms for special groups, arrivals, airline crew etc.
- Participate in Room Inspection programs.
- Assist in training and cross training of new hires, current employees on a regular basis.
- Perform other duties as requested by management.
Qualifications
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Resolve guest complaints effectively and efficiently.
- Attend all hotel required meetings and trainings.
- Participate in MOD coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Physical Requirements:
- Availability to stand the entire shift, long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Education & Experience:
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field recommended.
- College course work in related field helpful.
Compensation Type: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.
Location:
Located directly across from the famed Waikiki Beach, Park Shore Waikiki boasts spectacular unobstructed views of the Pacific Ocean and Diamond Head. The hotel's prime location places guests steps from Hawaii's most popular beach, world-class dining, shopping and entertainment — including the Honolulu Zoo and Kapiolani Park.
Overview:
The Guest Services Manager Overnight (OEM) is responsible for assisting the Front Office leaders while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Pool and Front Drive.
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist with development of employee morale and ensure training of Guest Services personnel.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Fully comprehend and operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Assist Guest Relations Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through property approved upsell system.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
- Establish and maintain good communications and teamwork with fellow employees and third party employees.
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Perform check-ins and checkouts; confirm that all SOP’s are being followed properly.
- Train new employees, help to develop and implement training programs.
- Maintain log of rooms in “out of order” status.
- Authorize and sign adjustments and paid outs over the limit.
- Oversee discrepancy report and monitor follow-through.
- Work closely with housekeeping regarding daily operations.
- Work closely with third party companies to help deliver seamless and enjoyable guest experiences.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Ensure correct and accurate cash handling at the Front Desk.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages and promotions currently underway.
- Follow and enforce all Highgate Hotel credit policies.
- Ensure that employees, including third party employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores.
- Assist with sign off of all Service Standards by Position for Guest Services staff.
- Monitor all V.I.P.'s, special guests and requests.
- Review Front Office log books and Guest Request log on a daily basis.
- Monitor all appropriate service delivery systems.
- Block rooms for special groups, arrivals, airline crew etc.
- Participate in Room Inspection programs.
- Assist in training and cross training of new hires, current employees on a regular basis.
- Perform other duties as requested by management.
Qualifications
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Resolve guest complaints effectively and efficiently.
- Attend all hotel required meetings and trainings.
- Participate in MOD coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Physical Requirements:
- Availability to stand the entire shift, long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Education & Experience:
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field recommended.
- College course work in related field helpful.
H-1B Hospitality Job Roles in Hawaii
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Search Hospitality Jobs in HawaiiHospitality H-1B Sponsorship Jobs in Hawaii: Frequently Asked Questions
Which hospitality companies sponsor H-1B visas in Hawaii?
Large resort operators and international hotel brands are the most active H-1B visa sponsors in Hawaii's hospitality sector. Companies with a documented history of H-1B filings include Marriott International, Hilton Hotels and Resorts, Four Seasons, Hyatt, and Outrigger Hospitality Group. These organizations have the HR infrastructure and legal resources to manage the sponsorship process, which smaller independent hotels typically do not.
Which cities in Hawaii have the most hospitality H-1B sponsorship jobs?
Honolulu on Oahu is by far the most active market, given its concentration of large hotels, convention facilities, and corporate hospitality operations. Maui, particularly the Wailea and Kaanapali resort corridors, is the second most significant market. Kauai and the Big Island have hospitality activity but fewer H-1B sponsoring employers, as resort properties there tend to be smaller or independently managed.
What types of hospitality roles typically qualify for H-1B sponsorship in Hawaii?
H-1B sponsorship in hospitality generally applies to specialty occupations requiring at least a bachelor's degree in a directly related field. In Hawaii, this commonly includes revenue management analysts, food and beverage directors, hotel operations managers, event and conference services managers, and finance or accounting roles within large resort groups. Front-of-house and hourly service positions do not meet the specialty occupation standard required for H-1B classification.
How do I find hospitality H-1B sponsorship jobs in Hawaii?
Migrate Mate is built specifically for international candidates seeking H-1B sponsorship and filters hospitality roles in Hawaii by visa type, so you're not sifting through listings from employers who don't sponsor. Focus your search on large resort brands and hotel management companies based in Honolulu and Maui, where H-1B filings are most concentrated. Applying directly through a company's careers portal after identifying them on Migrate Mate can also strengthen your application.
Are there any Hawaii-specific considerations for H-1B sponsorship in hospitality?
Hawaii's hospitality market is heavily dependent on international tourism, which makes it more internationally minded than many U.S. hotel markets, but sponsorship is still selective. The state's geographic isolation means many corporate functions are handled at mainland headquarters, so some H-1B roles may involve a Hawaii-based position within a nationally structured employer. Prevailing wage requirements under the H-1B program apply based on the Hawaii worksite location, which reflects local cost-of-living conditions.
What is the prevailing wage for H-1B hospitality jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.