Healthcare Assistant Visa Sponsorship Jobs in Indiana

Role description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

You Are:

A well-established program director with 20 years of experience in the IT services field. You will lead the end-to-end delivery, governance, operational excellence, financial performance, and strategic growth of an Administrative Platform services initiative. You will be accountable for the successful implementation of the platform including technical operations, release management, incident management, data operations, compliance, reporting, security, extracts and continuous transformation initiatives supporting the HealthRules Payer ecosystem. You will manage an overarching program integrating numerous project plans and dependencies for a strategic implementation.

The Opportunity:

• Own the overall service delivery strategy for the Administrative Platform engagement and align delivery objectives to the client’s business outcomes, operational goals, and technology roadmap.
• Lead Executive Steering Committee, Quarterly Business Reviews, Monthly Service Reviews, and Operational Governance forums.
• Lead the contract deliverables to ensure all commitments are met.
• Provide executive oversight for all in-scope services including:
• HealthRules Payer platform services
• Enrollment processing support
• Claims platform operations
• Reporting services
• Overarching Implementation program manager with numerous partners and dependencies
• Deliverables from client accountability
• Command Center Support
• Release and environment management activities
• Establish governance mechanisms to ensure SLA/KPI compliance, service availability, delivery predictability, and operational excellence.
• Drive adherence to Incident, Problem, Change, Release, Contract change, and Knowledge Management processes.
• Ensure successful delivery of all aspects of the program for each deliverable.
• Oversee major incident management, SWAT calls, RCA reviews, and corrective action implementation.
• Drive operational metrics including SLA and KPI adoption.
• Ensure readiness and support for annual enrollment cycles, platform upgrades, releases, and disaster recovery exercises.
• Report on contractual SLAs and KPIs.
• Track and report Implementation Criteria.
• Lead service recovery initiatives and governance reviews for SLA breaches.
• Present monthly SLA performance, operational metrics, and executive dashboards to client leadership.
• Manage subcontractor relationships to contract commitments.
• Support contract governance, change requests, business case development, and commercial discussions.
• Lead enterprise risk management and mitigation activities.
• Ensure compliance with:
• HITRUST requirements
• HIPAA regulations
• Security standards
• Audit requirements
• Disaster Recovery and Business Continuity obligations
• Contract commitments
• Sponsor periodic security reviews, vulnerability assessments, DR testing, and compliance audits.
• Govern offshore delivery compliance and data access controls in alignment with contractual requirements.

What You Need:

• At least 20 years in the HealthRules Payer Ecosystem
• Healthcare Payer Administration Platforms experience
• Claims Adjudication and Enrollment Processing
• EDI Transactions (834, 837, 835, 270/271)
• Data Integration and Operational Reporting experience
• HIPAA, HITRUST, and Healthcare Compliance
• Large Scale Managed Services and Platform Operations experience

Role Location: Remote

Compensation Range: $158,000-237,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent childcare, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Skills

Reporting and Analytics, Stakeholder Management, Service Delivery, Service Level Management, HealthRules Payor, Claims Management, High Availability and Disaster Recovery, Incident Management, KPI Reporting, Problem Management, Risk Management

Benefits

Compensation range: $158,000.00 to $237,000.00 per year

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.