Senior Client Relationship Manager Consultant (Inventory Solutions Consultant)

Job Description

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our WaveMark team in the role of Senior Client Relationship Manager Consultant (Inventory Solutions Consultant). This position will work full time on a hybrid schedule (3 days on site, 2 days remote) based out of our Integrated Service Center in Plainfield, IN. However, weekly travel throughout the various system hospitals will be required.

Are you a relationship-driven problem solver who thrives in a fast-paced healthcare environment? As a Senior Consultant, Client Relationship Manager, you'll serve as the key connection between hospital partners, supply chain operations, and WaveMark solutions, ensuring critical inventory and ordering processes run seamlessly. This highly visible role is ideal for someone who enjoys building strong client relationships, driving operational excellence, and taking ownership of outcomes across multiple acute care facilities. You'll act as a trusted advisor to customers while leading efforts to optimize workflows, improve supply availability, and deliver an exceptional service experience.

Minimum Candidate Qualifications

• Bachelor's Degree or Associate's Degree in Supply Chain or business related field or equivalent years of experience.
• 5-7 years of related experience.
• Supply Chain experience is required.
• Strong verbal and written communication skills. Advanced working knowledge of Microsoft Excel, Word and PowerPoint software applications required.
• Excellent organizational and project management skills and ability.
• Strong analytical skills and an accomplished problem-solver.

Key Responsibilities

• Portfolio Ownership - Establish strong relationships with assigned acute sites and serve as the primary point of contact for all supply chain and WaveMark-related needs.
• WaveMark Operational Support - Partner closely with the Inventory Control Tower (ICT) to ensure sites follow required workflows (cycle counts, find-by-scan, waste review, expiry review, preference card optimization). Identify non-compliance and escalate to leadership when needed.
• Customer Service & Issue Resolution - Guide sites through complex inquiries, troubleshoot ordering or WaveMark issues, and coordinate with vendors, distributors, and internal teams to resolve problems quickly.
• Education & Best Practices - Train sites on supply chain fundamentals, proprietary ordering systems, and the procure-to-pay process. Reinforce best practices that reduce waste, prevent lost items, and improve inventory accuracy.
• Onboarding & Transitions - Lead supply chain onboarding for new sites, relocations, expansions, and closures. Ensure WaveMark readiness and proper item setup during transitions.
• Standardization & Optimization - Participate in and sometimes lead initiatives focused on product standardization, cost-effective alternatives, workflow improvements, and operational efficiency.
• Documentation & Standard Work - Define, document, and maintain standard work processes for facilities and WaveMark workflows.
• Training Leadership - Oversee training materials, coordinate training sessions, and ensure sites understand expectations and compliance requirements.
• Project Leadership - Manage complex projects that impact supply chain operations, WaveMark adoption, or cross-functional workflows.
• Cross-Functional Collaboration - Serve as a liaison between ICT, Value Analysis, Clinical teams, vendors, and distributors to ensure alignment and accountability.
• Data-Driven Decision Making - Use WaveMark dashboards, PowerBi dashboards, KPI reports, and inventory analytics to identify trends, outliers, and opportunities for improvement.

Core Competencies

• Responsible for managing relationships with designated portfolio of non-acute business; this aspect of business does not have logistics staff.
• Establishes ownership of business outcomes.
• Assists less experienced team members in navigating through various customer service inquiries.
• Serves as primary liaison between various supply chain teams, vendors/distributors, and sites.
• Establishes and manages positive relationship with the sites to ensure supply chain needs are met. Educates sites on supply chain best practices, proprietary ordering systems, fundamentals of the procure-to-pay process to maximize opportunities and streamline operations.
• Assists service lines/sites with onboarding of new business, moves and closures for product and services.
• Participates and may lead in selection, evaluation, monitoring, analysis and implementation of standardization efforts including cost effective products, services, and processes.
• Leads oversight of training and training material.
• Defines, documents, and exhibits scope of standard work processes.
• Manages and leads more complex and difficult projects impacting department.
• Viewed as a team leader.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.