Store Associate - Key Holder

Full-time

Overview

Liquor Barn, Party Mart, and DEP'S (BRS) is a wholly owned subsidiary of GoPuff. An operated retail chain of spirits, beer, wine, and party goods in the Commonwealth of Kentucky. We offer 23 retail locations across the state, including Louisville, Lexington, Danville, Bowling Green, Elizabethtown, Owensboro, and Northern Kentucky, with a delivery radius reaching 80% of Kentucky residents. As a Key Holder, you display an ability for managerial responsibilities. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales through BRS products.

Responsibilities

Includes, but are not limited to:
- Provide excellent customer service by greeting and establishing rapport with customers while informing them of BRS products and services
- Arrive early to open the store and leave late to close the store
- Operate the alarm system, including setting and disarming
- Identify Problems with working conditions and share with management
- Assume management responsibilities in the absence of the General Manager and Assistant Manager
- Knowledge of BRS products to provide customers with recommendations
- Drive sales in all departments
- Replenish and maintain inventory
- Perform cashier functions and adhere to minor policy while completing customer transactions
- Operating scanners, cash registers, and other electronics
- Follow proper age verification policies
- Accepting payments, such as cash, checks, and credit cards
- Ensuring all prices and quantities are accurate and providing a customer receipt
- Processing refunds and exchanges
- Balance register drawer
- Bagging or boxing purchases to ensure safe transport
- Following all BRS procedures regarding coupons and gift cards
- Maintain store safety standards
- Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
- Assist in promotions and setup of events

Additional Duties may include for eligibility:
- Observe BRS vehicle policies and procedure guidelines
- Maintain all safety standards for BRS deliveries
- Delivery items to customers
- Following delivery driving routes and time schedules
- Inform manager of vehicle operating condition problems

Qualifications

- 21 years of age or older
- Ability to work a flexible schedule as business requires (nights, weekends and holidays)
- Desire to continually develop retail sales skills and knowledge of product and services
- One year as a store associate or customer service representative
- Prior experience in a team environment requiring professional communication skills
- Strong interpersonal skills necessary for establishing customer and team relationships
- Ability to demonstrate a positive and engaging attitude and demeanor
- High School Diploma or equivalent

This job requires the ability to perform the following:
- Frequently standing and moving in an assigned location safely and efficiently
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and equipment safely
- Bending, kneeling

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

EOE

What We Offer

- Medical/Dental/Vision Insurance (for full-time employees)
- 401(k) Retirement Savings Plan
- 10% employee discount & FAM Membership
- Vacation and Sick Time for eligible employees
- EAP through AllOne Health (formerly Carebridge)

LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.