Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

Instructional Design Consultant, Learning Technology

Skills Development & Learning Technology Enablement / SDLT | Fulltime, Hybrid Springfield MA / Hybrid

The Opportunity

MassMutual’s Skills Development & Learning Technology (SDLT) team is seeking a Instructional Design Consultant with Instructional Design experience to design and build modern learning experiences that support Operations’ business priorities and performance goals. In this role, you will translate business needs, role expectations, and performance gaps into learner-friendly content that ensures people build skills and perform more effectively in their roles. This is a hands-on individual contributor role focused on building custom content, adapting off-the-shelf content, and creating scenario and simulation-based experiences grounded in the realities of the work.

You will partner with business leaders, frontline managers, HR, and subject matter experts to build and deliver practical, scalable, and digitally enabled learning solutions. You will own complex work, including building custom content and scenario-based learning experiences, from needs analysis and storyboarding through development, launch, and continuous improvement using sound instructional design practices, modern development tools, and AI-enabled capabilities where appropriate.

The Team

You will join the Skills Development & Learning Technology (SDLT) team, part of Operations Shared Services & Enablement. The team builds skills, learning experiences, tools, and performance support that help Operations teams work more effectively. We partner with business leaders, subject matter experts, program owners, learning technology partners, and learning systems and metrics roles to design, deploy, track, and improve learning solutions. The team is collaborative, practical, and focused on building impactful learning experiences that support operational capability and business priorities.

The Impact:

• Design and develop end-to-end learning solutions including e-learning, instructor-led, blended, video, and embedded performance support aligned to business and performance outcomes.
• Create and customize learning content and aligning off-the-shelf materials to develop operationally relevant examples, practice activities, and scenarios that build skills and drive behavior change.
• Develop and maintain high-quality learning assets using Articulate Rise, Storyline and other learning authoring tools to deliver engaging, effective learning experiences.
• Apply instructional design and adult learning principles to create practical, learner-centered solutions that support skill development and performance improvement.
• Leverage AI-enabled tools throughout the design and development process to support analysis, content creation, and scenario development while maintaining quality and instructional rigor.
• Use learner feedback and evaluation data to continuously improve learning content and learner experiences.
• Contribute to team success by creating reusable assets, templates, and design standards that improve quality, consistency, and speed to delivery.

The Minimum Qualifications

• High School Diploma
• 3+ years of experience designing and building interactive, scenario-based learning content.
• 1+ years of experience using modern authoring tools such as Articulate Storyline, or similar development tools.
• 1+ years of experience developing SCORM or xAPI-based learning content or embedded, push/workflow-based learning solutions using sound instructional design methodologies.

The Ideal Qualifications

• Master’s degree in Instructional Systems Design, Educational Technology, or a related field.
• Certification in instructional design, workflow-based learning, or learning measurement.
• Demonstrated ability to improve learning solutions through feedback and data.
• Strong written communication skills and the ability to manage multiple projects independently.
• Experience designing learning for financial services, insurance, or other regulated industries.
• Experience using AI-assisted authoring tools, modern learning platforms, and learning data to improve design and scalability.
• Strong portfolio demonstrating learner-centered design, practical application, and business relevance.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes.
• A collaborative environment where perspectives are welcomed and practical solutions matter.
• Access to learning, development, and internal networks that support continuous growth and skill-building over time.
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization.
• A culture grounded in integrity, responsibility, and stewardship, supported by a company with a strong legacy and future-focused mindset.

LI-RS1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $84,100-$110,300

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.