Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

Sales Support Specialist

MMSD Annuity Internal Sales Desk

Full-time, Boston, MA

The Opportunity

MassMutual Strategic Distributors (MMSD) is looking for a Sales Support Specialist to join our Annuity Internal Sales Desk. The Sales Support Specialist will be introduced to the financial services industry, with specific attention to relationship management, growing sales and annuity product knowledge. You will have a strong desire to learn, practice and apply new skills through partnering with talented, experienced sales professionals. You’ll join a team that has a mission to broaden financial wellness and education to communities throughout the country.

This position is designed as a developmental, time-bound role with an expected duration of up to 18 months. During this period, you will build the foundational knowledge, skills, and experiences needed to prepare for future opportunities within the organization. The intended career path for this role is progression into an Internal Wholesaler position, with structured development, coaching, and performance expectations aligned to that goal. Advancement into an Internal Wholesaler role is not guaranteed and will depend on individual performance, demonstrated readiness, and alignment with business needs at the time of transition.

The Team

The team is agile, collaborative and inclusive as they support our diverse distribution partners and advisors. As we continue to grow this team, we have a focused lens on diversity and inclusion. We believe diversity includes the broadest possible range of cultures, backgrounds, experiences and perspectives, while inclusion means creating an environment where all people and ideas are valued. Our goal is to welcome everyone and for all of our employees to feel comfortable bringing their true self to work each and every day.

The Impact

The Internal Sales Desk at MMSD works with distributors in the third-party/independent/national broker-dealer/bank market to sell our fixed and variable annuity products through financial professionals.

In this role you will provide telephonic sales support to Financial Professionals regarding MassMutual annuity products, using a variety of tools, including product illustration software and internal sites. You will communicate with Internal and External Wholesaler colleagues to stay apprised of market trends and industry knowledge. You are proactive in your approach to problem solving and timely in your responses to inquiries.

Key responsibilities include but are not limited to:

• Develop foundational sales, relationship management, and consultative communication skills through ongoing training, coaching, and real-time application
• Support an inbound telephone queue where you will answer product and rate questions, fulfill requests for marketing collateral, application kits, and illustrations
• Route calls to appropriate departments, including forwarding leads to Internal Wholesalers
• Document all activity in the CRM system (Salesforce)
• Run product illustrations, meeting or exceeding established turnaround times on all requests, with 100% accuracy
• Complete fulfillment requests for marketing material
• Build and maintain strong product knowledge including any related economic, industry and competitor information
• Other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent
• 6+ months of work experience in customer service, sales, or internship roles (including academic, campus, or part-time experience)
• 1+ year experience with Microsoft Office (Outlook/Excel/PowerPoint)
• FINRA SIE & Series 6 at time of application or must obtain within 6 months of hire
• State Securities License Series 63 at time of application or must obtain within 6 months of hire
• State Life & Health License at time of application or must obtain within 6 months of hire

Preferred Qualifications

• Bachelor’s Degree
• Prior third party annuity distribution experience
• 1+ year of customer service or sales experience
• At least 1 year experience in the financial services/insurance industry
• 1+ years of sales support or direct selling experience (with quotas)
• CRM (Salesforce) and customer relationship management experience
• Interest in learning the financial services industry, especially annuity products
• Proven communication skills (both written and verbal)

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

LI-JF1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $55,600-$70,000

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.