Service Tech Visa Sponsorship Jobs in Massachusetts

INTRODUCTION

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Optum/Atrius Field Service Team provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Optum/Atrius Field Service provides technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.

PRIMARY RESPONSIBILITIES:

• Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics
• Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required
• Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
• Assist the clinical staff by maintaining IT readiness for day-to-day operations
• Support project work which includes but not limited to the following:
• New product Rollouts
• Department moves and buildouts
• Refresh of Desktop IT equipment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration
• Proven knowledge of PC hardware and peripherals
• Experience supporting remote and work-from-home staff
• Driver's License and access to reliable transportation
• Ability to be office-based in Metro Boston

PREFERRED QUALIFICATIONS:

• Proven excellent verbal and written communication
• Demonstrated effective time and resource management
• Proven solid deductive skills for system analysis and problem-solving
• Ability to manage multiple activities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.