Product Support Engineer Visa Sponsorship Jobs in Michigan
Product support engineer roles in Michigan are concentrated in the Detroit metro area and Grand Rapids, with employers like General Motors, Ford, Stellantis, Consumers Energy, and a growing number of automotive tech firms actively hiring. Michigan's deep manufacturing and mobility sector makes this a strong market for internationally trained engineers seeking visa sponsorship.
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Get Access To All JobsJOB SUMMARY
The Controls Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties includes controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site, ensuring proper project close out process is followed, helping with ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer checkups/visits. The individual will work directly with the Controls Support Manager to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The individual will work develop the customer support program to include post acceptance support and after-hours support. The individual will work with other Systems and Controls personnel to coordinate and assist in project close out.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS
- Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
- Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
- Communicate with other Bastian team members effectively. Keep your manager advised of schedule. Check and use voice mail / e-mail diligently. Maintain the team relationship.
- Willingness to step up and assist other positions within Bastian Solutions.
- Communicate strategic information regarding suppliers and customers.
- Become expert on equipment, suppliers, and applications.
- Work with manager to develop processes to help support our team's growth.
- Be part of the rotating 24/7 on-call Support Program (approx. once every 2 months).
- Working with 3rd party vendors to quote additional support (onsite visits).
- Timely completion of all reports and logs to include time and expenses reports.
- Deliver small Support projects under budgeted time/hours and hardware cost.
- Any and all job duties as assigned.
- This position will be at a client site located in Burton, MI.
REQUIREMENTS SKILLS & QUALIFICATIONS
- BS in Engineering (Electrical or Mechanical) or technical discipline
- PLC/VLC programming experience
- HMI programming experience
- Panel design preferred
- Hands-on mechanical capabilities
- Extremely computer literate with MS Office products
- AutoCAD experience preferred
- Material Handling or Automation experience preferred
- Excellent communication and documentation skills
- Able to be onsite in Burton, MI
- Must be legally authorized to work in the U.S. and not require sponsorship currently or in the future.
ABOUT BASTIAN SOLUTIONS
Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Flexible Work Schedules
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events
JOB SUMMARY
The Controls Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties includes controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site, ensuring proper project close out process is followed, helping with ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer checkups/visits. The individual will work directly with the Controls Support Manager to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The individual will work develop the customer support program to include post acceptance support and after-hours support. The individual will work with other Systems and Controls personnel to coordinate and assist in project close out.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS
- Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
- Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
- Communicate with other Bastian team members effectively. Keep your manager advised of schedule. Check and use voice mail / e-mail diligently. Maintain the team relationship.
- Willingness to step up and assist other positions within Bastian Solutions.
- Communicate strategic information regarding suppliers and customers.
- Become expert on equipment, suppliers, and applications.
- Work with manager to develop processes to help support our team's growth.
- Be part of the rotating 24/7 on-call Support Program (approx. once every 2 months).
- Working with 3rd party vendors to quote additional support (onsite visits).
- Timely completion of all reports and logs to include time and expenses reports.
- Deliver small Support projects under budgeted time/hours and hardware cost.
- Any and all job duties as assigned.
- This position will be at a client site located in Burton, MI.
REQUIREMENTS SKILLS & QUALIFICATIONS
- BS in Engineering (Electrical or Mechanical) or technical discipline
- PLC/VLC programming experience
- HMI programming experience
- Panel design preferred
- Hands-on mechanical capabilities
- Extremely computer literate with MS Office products
- AutoCAD experience preferred
- Material Handling or Automation experience preferred
- Excellent communication and documentation skills
- Able to be onsite in Burton, MI
- Must be legally authorized to work in the U.S. and not require sponsorship currently or in the future.
ABOUT BASTIAN SOLUTIONS
Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Flexible Work Schedules
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events
Product Support Engineer Job Roles in Michigan
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Search Product Support Engineer Jobs in MichiganProduct Support Engineer Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for product support engineers in Michigan?
Michigan's largest visa sponsors for product support engineers are concentrated in the automotive and manufacturing sectors. General Motors, Ford Motor Company, Stellantis, and their Tier 1 suppliers such as Aptiv and BorgWarner have consistent H-1B sponsorship track records. Beyond automotive, companies like Consumers Energy, Kforce, and software-focused employers in the Ann Arbor and Detroit corridors also sponsor product support engineering roles.
Which visa types are most common for product support engineer roles in Michigan?
The H-1B is the most common visa category for product support engineers in Michigan, as the role typically qualifies as a specialty occupation requiring at least a bachelor's degree in computer science, engineering, or a related field. Canadian and Mexican nationals may qualify for the TN visa under the engineer category. Those with exceptional records may explore the O-1A, though it requires substantial documented achievement.
Which cities in Michigan have the most product support engineer sponsorship jobs?
Detroit and its suburbs, including Dearborn, Auburn Hills, and Troy, account for the majority of product support engineer sponsorship activity in Michigan given the density of automotive OEMs and suppliers. Ann Arbor is a secondary hub, driven by University of Michigan spin-offs and tech companies. Grand Rapids has a smaller but growing presence through manufacturing and health technology employers.
How to find product support engineer visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for product support engineer roles in Michigan without sorting through employers who won't sponsor. You can filter by location and role type to surface positions from Michigan-based automotive companies, tech firms, and manufacturers that have active H-1B sponsorship histories for product support engineering functions.
Are there state-specific considerations for product support engineers seeking sponsorship in Michigan?
Michigan employers sponsoring H-1B product support engineers must file a Labor Condition Application with the Department of Labor certifying they will pay the prevailing wage for the role and location. Wayne, Washtenaw, and Kent counties each have distinct prevailing wage determinations. University of Michigan and Michigan State also feed a consistent pipeline of international graduates into product support roles, which means some employers have established sponsorship processes already in place.
What is the prevailing wage for sponsored product support engineer jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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