IT Support Visa Sponsorship Jobs in Minnesota
IT support visa sponsorship jobs in Minnesota are concentrated in the Twin Cities metro, where employers like Best Buy, UnitedHealth Group, and Target maintain large IT operations. State government agencies and higher education institutions such as the University of Minnesota also hire IT support staff. Most sponsored roles are full-time positions requiring a relevant technical degree.
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The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
- Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
- Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.
- Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.
- Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.
- Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.
- Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.
- Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.
- Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.
- Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.
- Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction.
- Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.
- Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.
- On Call: Participate in on-call rotation outside of normal business hours if required.
- Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.
Required Qualifications
- Information Technology Program Certificate and/or equivalent work experience
- Reliable personal transportation to perform work at multiple sites during a scheduled shift
- Ability to work on call
- Strong customer service
- Strong oral and written communication skills
- Strong prioritization and problem-solving
- Team oriented with strong interpersonal skills
- Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
- Basic knowledge of networking
- 1 year direct applicable IT support (Service Desk or Hardware Support) experience
- Drivers License
Preferred Qualifications
- Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field
- 1 year of working in an enterprise (10,000+ users) and/or healthcare environment
- Knowledge of supporting iOS and Android
- Knowledge of IP phones
- Familiar with IT ticketing system such as Service Now
- A+, Network+
Compensation
- $25.26 - $35.67 Hourly
Responsibilities
The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
- Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
- Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.
- Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.
- Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.
- Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.
- Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.
- Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.
- Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.
- Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.
- Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction.
- Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.
- Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.
- On Call: Participate in on-call rotation outside of normal business hours if required.
- Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.
Required Qualifications
- Information Technology Program Certificate and/or equivalent work experience
- Reliable personal transportation to perform work at multiple sites during a scheduled shift
- Ability to work on call
- Strong customer service
- Strong oral and written communication skills
- Strong prioritization and problem-solving
- Team oriented with strong interpersonal skills
- Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
- Basic knowledge of networking
- 1 year direct applicable IT support (Service Desk or Hardware Support) experience
- Drivers License
Preferred Qualifications
- Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field
- 1 year of working in an enterprise (10,000+ users) and/or healthcare environment
- Knowledge of supporting iOS and Android
- Knowledge of IP phones
- Familiar with IT ticketing system such as Service Now
- A+, Network+
Compensation
- $25.26 - $35.67 Hourly
IT Support Job Roles in Minnesota
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Search IT Support Jobs in MinnesotaIT Support Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for IT support roles in Minnesota?
Large Minnesota employers with established visa sponsorship programs include Best Buy, UnitedHealth Group, Target, 3M, and Optum. Financial institutions like U.S. Bancorp and healthcare systems such as Mayo Clinic also sponsor IT support staff. State government contractors and managed service providers operating in the Twin Cities metro are additional sources of sponsorship for qualified candidates.
Which visa types are most common for IT support roles in Minnesota?
The H-1B visa is the most common visa for IT support roles in Minnesota, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field like computer science or information technology. Some employers also use the TN visa for Canadian and Mexican nationals in qualifying IT roles, and L-1 visa transfers are an option for candidates already employed by a multinational company with a Minnesota office.
Which cities in Minnesota have the most IT support sponsorship jobs?
The Minneapolis-Saint Paul metro accounts for the vast majority of IT support sponsorship jobs in Minnesota. Minneapolis and Saint Paul host corporate headquarters, healthcare systems, and financial services firms with active IT hiring. Rochester is a secondary market driven by Mayo Clinic's large IT operation. Bloomington and Eden Prairie, as suburban tech and corporate hubs, also see consistent IT support hiring with sponsorship.
How to find it support visa sponsorship jobs in Minnesota?
Migrate Mate filters IT support jobs in Minnesota specifically to roles where employers have a documented history of visa sponsorship, saving you from applications at companies unlikely to sponsor. Search IT support roles on Migrate Mate and filter by Minnesota to see current openings from employers like healthcare networks, financial firms, and tech companies across the Twin Cities. Setting up alerts helps you catch new postings early.
Are there state-specific considerations for IT support visa sponsorship in Minnesota?
Minnesota employers sponsoring H-1B workers must pay the prevailing wage for the specific IT support role and location as determined by the Department of Labor, and Minneapolis-Saint Paul prevailing wages tend to be higher than rural Minnesota rates. The University of Minnesota and other state institutions are cap-exempt H-1B employers, meaning they can file petitions year-round outside the annual lottery, which benefits candidates in university IT support roles.
What is the prevailing wage for sponsored it support jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.