IT Support Visa Sponsorship Jobs in Minnesota
IT support visa sponsorship jobs in Minnesota are concentrated in the Twin Cities metro, where employers like Best Buy, UnitedHealth Group, and Target maintain large IT operations. State government agencies and higher education institutions such as the University of Minnesota also hire IT support staff. Most sponsored roles are full-time positions requiring a relevant technical degree.
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Get Access To All JobsINTRODUCTION
Fish & Richardson, the premier global intellectual property law firm, is trusted by the world’s most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish’s Minneapolis team in our fast-paced Information Technology Department as a Supervisor of IT Desktop Support.
ROLE AND RESPONSIBILITIES
- Oversee and direct the daily activities of 10-20 geographically dispersed IT Specialists and ensure full coverage across all locations. Develop, maintain, and enforce standard and on-call work schedules that align with business needs, including special projects. Plan, assign, and direct work; ensure workloads are properly and evenly distributed, deadlines are met, and all tasks reflect organizational and departmental priorities.
- Serve as the primary technical and operational escalation point for the ITDS team and lead the investigation and resolution of complex issues that go beyond basic troubleshooting. Apply critical thinking to thoroughly analyze questions and issues, participate in investigations to identify their root causes, and develop and implement effective solutions. Provide clear, comprehensive responses that demonstrate sound judgement and a deep understanding of the underlying challenges when needed.
- Monitor all ITDS work queues within the ITSM and other systems to ensure tickets, tasks, and projects are addressed promptly according to the prescribed ticket handling standards and defined SLAs or project plans.
- Prepare monthly management-level reports on the operations, performance and productivity of the ITDS group, including lease refresh scheduling and lease return progress.
- Procure or develop and assign structured training for new and existing ITDS employees, ensuring all team members at each level possess the knowledge, technical competence, and behavioral standards required to perform their roles at a high level.
BASIC QUALIFICATIONS
- 5+ years of experience in direct end-user desktop support, preferably in the professional services/legal industry.
- 2+ years of experience supervising a team of three or more staff. Formal training in people management is preferred.
- High attention to detail in tracking large numbers of issues, with proven ability to identify and analyze issues, recommend and implement solutions.
- Strong working knowledge of and experience supporting an enterprise desktop computing environment, including Microsoft Windows 11; Microsoft Office and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), document and practice-management systems; Adobe Acrobat, client networking (wired/wireless), remote access technologies including VPN and Citrix; and standard end-user hardware such as laptops, docking stations, monitors, printers, and peripherals.
- Possess the managerial skills necessary in order to interact and communicate with team members, provide instruction and direction, determine work priorities, and coordinate the activities of a team.
- Ability to oversee team members in various positions and geographic locations and to delegate and manage resources effectively.
- Regular travel (30%) is required in this position.
- Ability to work in the Minneapolis office up to 3 days per week is required.
PREFERRED QUALIFICATIONS
When you join our team, we offer:
- Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement.
- Award-winning retirement and profit sharing plans with employer contribution.
- A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives.
- A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement.
- In Minneapolis, the estimated starting pay range is $90,000 - $112,000 per year. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, and overall qualifications.
OUR COMMITMENT TO DIVERSITY
As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.
LI-DM1
LI-Hybrid
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
Fish & Richardson, the premier global intellectual property law firm, is trusted by the world’s most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish’s Minneapolis team in our fast-paced Information Technology Department as a Supervisor of IT Desktop Support.
ROLE AND RESPONSIBILITIES
- Oversee and direct the daily activities of 10-20 geographically dispersed IT Specialists and ensure full coverage across all locations. Develop, maintain, and enforce standard and on-call work schedules that align with business needs, including special projects. Plan, assign, and direct work; ensure workloads are properly and evenly distributed, deadlines are met, and all tasks reflect organizational and departmental priorities.
- Serve as the primary technical and operational escalation point for the ITDS team and lead the investigation and resolution of complex issues that go beyond basic troubleshooting. Apply critical thinking to thoroughly analyze questions and issues, participate in investigations to identify their root causes, and develop and implement effective solutions. Provide clear, comprehensive responses that demonstrate sound judgement and a deep understanding of the underlying challenges when needed.
- Monitor all ITDS work queues within the ITSM and other systems to ensure tickets, tasks, and projects are addressed promptly according to the prescribed ticket handling standards and defined SLAs or project plans.
- Prepare monthly management-level reports on the operations, performance and productivity of the ITDS group, including lease refresh scheduling and lease return progress.
- Procure or develop and assign structured training for new and existing ITDS employees, ensuring all team members at each level possess the knowledge, technical competence, and behavioral standards required to perform their roles at a high level.
BASIC QUALIFICATIONS
- 5+ years of experience in direct end-user desktop support, preferably in the professional services/legal industry.
- 2+ years of experience supervising a team of three or more staff. Formal training in people management is preferred.
- High attention to detail in tracking large numbers of issues, with proven ability to identify and analyze issues, recommend and implement solutions.
- Strong working knowledge of and experience supporting an enterprise desktop computing environment, including Microsoft Windows 11; Microsoft Office and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), document and practice-management systems; Adobe Acrobat, client networking (wired/wireless), remote access technologies including VPN and Citrix; and standard end-user hardware such as laptops, docking stations, monitors, printers, and peripherals.
- Possess the managerial skills necessary in order to interact and communicate with team members, provide instruction and direction, determine work priorities, and coordinate the activities of a team.
- Ability to oversee team members in various positions and geographic locations and to delegate and manage resources effectively.
- Regular travel (30%) is required in this position.
- Ability to work in the Minneapolis office up to 3 days per week is required.
PREFERRED QUALIFICATIONS
When you join our team, we offer:
- Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement.
- Award-winning retirement and profit sharing plans with employer contribution.
- A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives.
- A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement.
- In Minneapolis, the estimated starting pay range is $90,000 - $112,000 per year. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, and overall qualifications.
OUR COMMITMENT TO DIVERSITY
As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.
LI-DM1
LI-Hybrid
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
IT Support Job Roles in Minnesota
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Search IT Support Jobs in MinnesotaIT Support Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for IT support roles in Minnesota?
Large Minnesota employers with established visa sponsorship programs include Best Buy, UnitedHealth Group, Target, 3M, and Optum. Financial institutions like U.S. Bancorp and healthcare systems such as Mayo Clinic also sponsor IT support staff. State government contractors and managed service providers operating in the Twin Cities metro are additional sources of sponsorship for qualified candidates.
Which visa types are most common for IT support roles in Minnesota?
The H-1B visa is the most common visa for IT support roles in Minnesota, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field like computer science or information technology. Some employers also use the TN visa for Canadian and Mexican nationals in qualifying IT roles, and L-1 visa transfers are an option for candidates already employed by a multinational company with a Minnesota office.
Which cities in Minnesota have the most IT support sponsorship jobs?
The Minneapolis-Saint Paul metro accounts for the vast majority of IT support sponsorship jobs in Minnesota. Minneapolis and Saint Paul host corporate headquarters, healthcare systems, and financial services firms with active IT hiring. Rochester is a secondary market driven by Mayo Clinic's large IT operation. Bloomington and Eden Prairie, as suburban tech and corporate hubs, also see consistent IT support hiring with sponsorship.
How to find it support visa sponsorship jobs in Minnesota?
Migrate Mate filters IT support jobs in Minnesota specifically to roles where employers have a documented history of visa sponsorship, saving you from applications at companies unlikely to sponsor. Search IT support roles on Migrate Mate and filter by Minnesota to see current openings from employers like healthcare networks, financial firms, and tech companies across the Twin Cities. Setting up alerts helps you catch new postings early.
Are there state-specific considerations for IT support visa sponsorship in Minnesota?
Minnesota employers sponsoring H-1B workers must pay the prevailing wage for the specific IT support role and location as determined by the Department of Labor, and Minneapolis-Saint Paul prevailing wages tend to be higher than rural Minnesota rates. The University of Minnesota and other state institutions are cap-exempt H-1B employers, meaning they can file petitions year-round outside the annual lottery, which benefits candidates in university IT support roles.
What is the prevailing wage for sponsored it support jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.